I can't even begin to describe how helpful and wonderful Vicky is. I feel so lucky to have come in contact with her when I reached out about viewing an available rental. I was in a difficult situation at the time, having rented a unit from a landlord who turned out to be unresponsive and incompetent, and who was dragging his feet to fix so many (brand-new!) appliances that were somehow broken or defective (even though I had signed the lease two months in advance and tested things during the move-in inspection, giving him ample notice they weren't working). I was living with no heating, stove, shower, wifi, or laundry. I was basically camping in my own apartment, without the actual fun of camping (aka nature), and was going to friends' houses or the gym to shower, stealing wifi from Coffee Bean or Kinko's, crouching in front of a space heater to stay warm, and only "cooking" with a microwave. After quickly seeing that my landlord didn't really care about fixing things with any sort of urgency, I started looking for new places, since I was on a month-to-month lease. I ended up contacting a place that Vicky was showing, and when she heard the reason why I was leaving my current apartment, she immediately informed me that I had the right as a tenant to get my money back and to move out without notice, since it was illegal for my landlord to not provide heat or hot water. She offered to talk to me more about it in person when she showed me the available rental, and she did, and she later kept in contact with me, answering any questions I had about tenants' rights, helping me look up appropriate laws and documents, and offering to proofread an email to send to my landlord. She answered my questions by text and email, spending hours of her time, even late on a weekend, diligently and attentively offering me so advice and support. On top of that, the place that she had showed me ended up being my top choice, and Vicky was so professional, quick, and thorough in facilitating the whole process of viewing the unit and meeting the owners. I talked to her on the phone on a Thursday, I viewed the place on a Saturday morning, she gave me advice on how to contact my landlord later on Saturday, and on Sunday I met the owners and they decided to choose me as their tenant and set a move-in date for a handful of days later. Within a week of meeting Vicky, I was out of my terrible living situation, had my rent money back, and was moved into a wonderful new place rented by a really lovely, sweet couple. I could not be happier, and honestly I don't know what I would have done if I hadn't come across Vicky. Thanks to her, I was able to advocate for myself and find my way towards an infinitely better home. I would highly recommend Vicky to anyone looking for a place to live. She is kind, professional, meticulous, efficient, thorough, hard-working, well-informed, and compassionate. She's a gem! read more