I needed some dry cleaning done for an upcoming event. I read many reviews online for dry cleaners in the Pensacola area. None of them seemed stellar. I chose Vicks Cleaners at 2915 W. Navy Blvd, the main plant, even though I live off Nine Mile Rd. I explained my timeline to a very nice lady named Vanessa. She said the items (two suit jackets and a pair of pants) should be back before the end of the week, but told me up front that was only an estimate. She explained an option to rush the items for an extra fee and they would be guaranteed complete by the end of the following day. I was happy to pay the fee since I needed them over the weekend. I returned to pick the items up today. There was no problem at all. The jackets and pants are perfectly pressed. The ladies that I dealt with on both ends of the transaction were pleasant and cordial. I'm very happy with the transaction (under $30) and will do more business with them the next time I need something cleaned. I'm choosing to post this in order to offer at least a single counter to the lop-sided reviews. That's my experience. read more

I am sharing my experience so customers can make an informed decision before entrusting their clothing to Vick's Cleaners / Palm Press Cleaners. I brought a custom-made suit to Vick's Cleaners that cost $1,073.93. When the suit was returned, the jacket had significant damage, including holes and separation of the fabric. The damage was serious enough that the suit could no longer be used as intended. What followed was extremely frustrating. I was initially given one possible explanation for the damage, including the possibility of a manufacturer defect. Later, the possibility of insects was raised as another explanation. I disputed that explanation, particularly because I properly store my suits in garment bags and have not experienced similar damage to my other suits. The jacket was eventually sent to a "so-called laboratory" for examination. There were also delays and confusion surrounding the initial examination and the need for further examination concerning the holes and fabric separation. I made numerous attempts to resolve the matter directly. When those efforts were unsuccessful, I ultimately pursued the matter through small claims court. Unfortunately, the matter was not successfully resolved through the court process. During the proceedings, I learned that the previous owner/operator of Vick's Cleaners had filed for bankruptcy. The current business, Palm Press Cleaners, maintained that the damage occurred before they took over the business and that the garment was therefore not in their care at the time. However, there is an important part of this story that I believe customers should know: the current management became directly involved after the damage was discovered. They communicated with me about the condition of my jacket, discussed possible explanations for the damage--including the possibility of insects--and had the jacket submitted for laboratory examination. I am not claiming that the current owners personally caused the damage. My concern is that, regardless of the change in ownership, I was left with a damaged $1,073.93 suit and was unable to obtain a satisfactory resolution. The current owners have stated that they have invested more than $200,000 in new equipment and improvements since incident in April 2026. I hope those improvements benefit their customers. However, new equipment does not change what happened to my garment or my experience dealing with the aftermath. My review is based on my personal experience and the documentation I retained, including photographs, receipts, communications, and documentation concerning the laboratory examination and court proceedings. The issue for me is not simply that my suit was damaged. It was the damage itself, the changing explanations, the delays, the ownership transition, and the difficulty obtaining a satisfactory resolution. After this experience, I would NOT trust any garment--not an inexpensive garment, not an expensive garment, and certainly not a custom garment--in their care. Customers can make their own decisions, but I strongly recommend doing your research and understanding how the business handles damaged garments before leaving your clothing with them. read more

Vicks used to be a family owned business but it was sold a few years ago at which time the service began to decline so I stopped using them. On Monday of this week I decided to give them a try again so I dropped off two pieces of dry cleaning. The worker told me it would not be ready until Friday at 5pm. She said it would take that long because they only have ONE PERSON working. Today, Friday, at 5 pm my order was NOT ready and was told "Friday" was just an "estimate". They didn't know when it would be ready and check back Monday afternoon!!! Oh and they are not open on Saturday even though the website states Saturday hours. What a MESS!! I will NEVER EVER use this dry cleaner again!!! Wish I could give ZERO stars read more

I would put 0 stars if that was an option. Vicks Cleaners lost a sports coat and has been giving me the runaround for a month. I originally dropped off 3 sports coats. 2 were returned, a week later than promised. 1 coat is lost. I have been told multiple times that a manager will look into the situation and contact me but I have not received a call from a manager. Every time I call, I am told that all they can do is take my information and a manager will look into it. The main plant number is set up to just voice mail. After repeatedly asking, I finally was told the manager's name is Mina. I was also told she is very busy and will get back to me. Yet it has been a month and no one has contacted me. I just want the coat or $$ to buy a new coat. If Mina is so busy, more staff should be trained to handle the workload. This is unacceptable. read more

DO NOT USE! The dry cleaning service from the "original Vicks" no longer exists. I dropped off three men's suits to be cleaned. None of the items came back at the time on the ticket. I was told at pick up when none of the items were ready that it was merely an "estimate". One of the items was lost (ironically it had a monogrammed name inside the jacket.) Five phone calls and four trips later I finally got my clothes. Zero apology at pick up and definitely no discount for the poor service. The clerk at pickup made it clear she did not care. I will never use Vicks again. POOR SERVICE AND EXPENSIVE!! BEWARE!! read more

Way over priced and ridiculous in terms of getting items in a timely manner. I dropped off a dress I needed for my son's graduation two weeks before I needed it. It was not ready. No apologies. No how can we make it right. Just too bad for you. Do not use this business. read more

Vick's laundry and dry cleaning establishment is not a place to entrust any of your clothes to. You're better off gambling that you can do it better at home. At least you'll have your clothes. All of their "storefront" treat people as though the customer is always wrong. They continually fail at returning clothes when promised, and disclaim it by citing a homemade sign that says "estimated time" though their system printed claim ticket doesn't say that. And I started using them 30 years ago, when it was a guaranteed return time. And yet they'll charge you 20% more for "rush" service. I guess more money makes them better "estimators". BUYERS BEWARE. read more

Dropped off 3 items for rush service. Items were not completed on time and Vick's stated the will be no refund for extra charges for rush processing. This is the 1st time in 20 years, I can state that I am completely disappointed in Vick's Cleaners. read more

I took four brand new shirts to Vicks to be cleaned. All four shirts took a week and a half longer to get back than I was told they would. However, the real problem was noticed when I put the shirts on. ALL FOUR NEW shirts had white stains located in several spots on each shirt. The shirts were supposed to be pressed. They were all four pressed with wrinkles. Absolutely, the worst dry cleaners I have ever taken clothes to. Save your time and clothes, just take them to any other dry cleaners!! read more

Horrible, horrible, some of the locations are shabby and poorly maintained, and the staff is unprofessional and or incompetent. My first experience with Vick's cleaners Pensacola was with a business suit jacket. The jacket came back not only poorly cleaned, but with a couple of it's buttons having been switched. Next at a new Vick's location a suede dinner jacket was dropped off, and on pickup day the staff claimed it was never dropped-off at all, and could not find it until several days latter after I insisted on a search at Vick's HQ Pensacola. BTW the jacket was never cleaned, and appeared to have been used. Even though they are the largest chain in Pensacola I will never, ever, go there again. Only go to Vick's cleaners if you want your clothes, lost, worn, uncleaned, or damaged! read more

I'M SO TIRED OF VICKS CLEANERS!! I've tried over and over to not look for a new cleaners but today broke the camels back! This place is rude and beyond unprofessional. They never want to admit fault for what is obviously their fault and has no idea what the term "customer service" actually stands for or means! I can't remember er the last time I frequented this cleaners and did not have a confrontation of some sort. The people are rude and act like they a Lee doing you a favor by waiting on you instead of doing their job!! I was told that days to pick up close is an estimate and not exact...WHAT!? Who has time to keep coming to a store to retrieve your merchandise only to be treated like it's your fault that they somehow misplaced three pieces of your clothing and could not care less about you needing the clothing now! Doesn't matter if it's now three days after the clothes were promised, it's still your fault and you will pay full price!! I could go on and keep venting my frustration but instead I'll just say that if you can, find another cleaners fast!! They do not deserve your business! I'm finally done with the sideshow and ready to move on! read more

I am more than disgusted! I took my dress to Vick's on November 18 and finally got it back on January 9. First excuse was production backup, next they could not find it, next going to the warehouse to look for it someone would call. After all the run around they called on January 7 and said I could pick my dress up. They had the nerve to charge me $16 and my dress look washed not dry cleaned. I will never use their service again. read more

I just had to come back to say they called me, about the jeans they lost a year or more ago. Pretty hilarious when you think about this situation and I still wouldn't recommend them to anyone. The service is bad especially for jeans, but try your luck. read more

This cleaners is the worst! I dropped clothes off last Monday and a week later I am still waiting. Went yesterday to retrieve my items only to be told they could only find two of the four items due to the tornadoes on Thursday night. Okay no one can help that but the person that assisted me was not professional and lacked common customer service skills. I asked for a call back when the items were found and was told I could call and check on my items that were not found more inconvenience for the customer. Whenever my items are located I will never patronize this establishment again. - Disgusted customer read more

Sad...really sad. Double pleat in my slacks. No refund. Egregious training and supervision.

Recognizing and saying thank you to Heather at Vicks main plant. She went out of her way to locate a missing duvet for me. After multiple calls and conversations with a local Vicks store I was pretty frustrated with the lack of follow through. However, once I reached Heather I had an answer and ETA on the completion of my duvet. Thank you Heather! read more

I took my all white pants se, To Vicks Cleaners on 9th ave because, I wanted to wear it for Easter Sunday, I was told by the lady that work in Vicks on 9th ave to take it to the Vicks Cleaners on Navy Blvd, I did that so that I could get it back the next day, So I had to pay for an up charge, no -problem I did that. I went Friday to pick up up and was told that it was not ready at that time, I told the lady that I will come back a little later. I came back to pick up my Suit and the Jacket was Grey and my pants was still the same white, I paid $180.00 dollars for my suit, If I hadn't checked to look at my clothing they were giving me my Suit back to me that they had ruined I mean my jacket were Grey and my pants was still white I was so upset I aske the receptionist to call the Manger, She got her on the phone and she stated to me I can't do anything until Monday, I stated to her that I bought my Suit because I needed it for my Easter program, she insisted that it was nothing that she was going to do for me ,as if this were my fault. I said this is all I had for my program, The Manager , Minia said to me It's not my fault that you did not have a back-up, I lost it at that point. I wouldn't recommend this place of business to no-one. Then one of the workers that was in the front said to the Manager I am fixing to call the cops on her ,so we can get her off the premises. This is how I was treated for something that was not my fault, I recommend that the owner look into he is hiring ,because I am one person ,your business will go under with disrespectful peoples that have no sympathy for something that happen to others that was not there fault, I am requesting my full payment of my Suit, or I will get Legal service involved. The only person that had sympathy for me was the check out lady Rosemarie, That pregnant girl that works there needs to be fired because she is a liar. She called the police on me because I was upset that they had ruined my Easter plans. I do not like to be around peoples like this, And then the Manager called me and said to me for me not to visit, that cleaners anymore I would never go back there and I would never recommend anyone else. read more

I would go lower if I could. I dropped off 2 dresses and 2 blazers. None were dry cleaned. Only the blazers were pressed but they were not cleaned. I submitted all again for cleaning, and I was careful not to lose my temper. When I went back only 1 dress had been redone. Only one employee cared, and she's not a supervisor. One employee kept eating when I needed help. Another one walked to the back. I've been going here for over 20 years, and I'm done. read more

I would not advise using these cleaners. I rarely have the need for dry cleaning and have used Vick's Cleaners a few times over the years. When I went to pick up my items, I only received 2 of the 3. They said they searched all of the locations for it but could not find it. So, I submitted a claim in late July. It's now almost mid-September and I have yet to receive any funds or update. I have called several times and keep getting an excuse why I haven't been sent the claim funds. If they lose your item, you won't be refunded. Do not chance your clothing with Vick's Cleaners. read more

Absolutely horrible customer service. I waited a week and a half for them to pick up my laundry at my home. On THREE separate occasions they assured me that the driver would come to my home for a pickup and on all THREE occasions the driver failed to show up AND Vick's didn't even have the courtesy, or competence, to call me to explain. I had to constantly call them to find out when/if the driver would show up and all they would do is give me lame excuses that there were communication mishaps and that the driver was overworked. It is apparent that they have no regard for their customers and I choose to not to do business with them ever again, under any circumstances... read more

have been a customer for 30 years, most recently the Cordova Square location (Ambassador) and have seen a lot of changes but have been generally satisfied with service, friendly people and ok quality. Cordova Square has closed so I went to another location. personnel rude, clearly didn't want to be bothered with customers. Pick up, equally as sour, systems down, had to leave and come back hours later. was able to get clothes but sour clerk slammed door of BMW onto building putting clothes in back seat (drive through), removing small area of paint. Didn't acknowledge or apologize and was gruff/sour in dealings. we will not return to Vicks, will find other dry cleaners. very disappointing! read more

First, my clothes were not ready when promised. Once dress was not pressed! Another dress "was not ready" the following day. Stopped by again the day after and was told chemicals ruined my other dress. It was new, worn once! I asked how that happened when "dry" cleaning, and the response was a snooty, "sorry, but there is nothing we can do" to resolve the issue. Bad cleaning service and bad customer service - never again will they get my business. Beware before taking clothes to Vic's on Navy Blvd! read more

The absolute worst dry cleaners in town. They ruined my white designer suit and offered pennies on the dollar as compensation. They referred me to an Industry Guidelines chart that I never signed off on or agreed to. Moreover, their claims personnel were extremely rude. Run, don't walk, to another dry cleaners. read more

No sir not at all. You refunded monies due to shoddy work and lack of timeliness, not for creases. At any rate you were fired and replaced with Modern Cleaners on 2500 West Cervantes in Pensacola after years of workmanship issues. read more

Thanks to all the girls at the navy Blvd plant for helping me locate my granddaughters cheerleading uniform not knowing she had a game today. They found it for me and its was very clean and ready for the game today read more

We will not be using this dry cleaners again. They ruined my Revolve dress and even admitted that their machines have been acting up and still declined to rectify an $18 cleaning charge. Now I have to pay more money to get the dress fixed due to them. I should have googled this place before I took my belongings there to place in their care. Terrible customer service, Mina will not follow up with you when she says she will, no sense of hospitality to the customer. They will ruin your clothes, you are better off washing them in a bath tub then in their hands. read more

I only chose 1 star because there was nothing lower. I just paid 148.00 dollars to have some items pressed only. Got them back and they were wrinkled horribly to the point that I would not wear them. I was asked at the time if I wanted starch. I said NO. That was a mistake on my part. I took the items back this morning fully prepared to pay for them to be redone and was told, they don't do that, they won't add starch to women's blouses. Which was an option at original drop off. This was my first-time using Vicks, I spend around 300 a month on laundry. I would not recommend this business to ANYONE. To add to that, when I did my first pickup, I was there at 7 am, and had to wait until the salesperson showed up at 7:12. read more

I found Vick's Cleaners on Nine Mile in Pensacola simply because I had occasion to visit the Publix store in that same location. I was happy to find a cleaners close to me but now realize that this is one of the worst cleaners I've ever used. I took in a ladies suit jacket that had been cleaned a number of years ago but had not been worn and had a small spot near the upright collar. The front counter person indicated it would take longer than usual but made no reference to any other problems removing the stain nor in cleaning the garment. I finally got it back after around three weeks, was charged over $8.00 and no spot removal had occurred. It actually looks like they never even took it off the hanger. I had numerous items I was going to take in but obviously won't be doing so now. read more

Bad service, wrinkles in the shirt, overpriced. I won't be back. Mmmmmmmmmmmmmmmmmmmm Mmmmmmmmmmmmmmmmmmmm read more

One star is much better than they deserve but it's the best option available. Completely and utterly incompetent. I had one simple crease that was very important for my dress code at work. Not sure if they are all in drugs or just don't understand plain English. Had to have it re-pressed three times in one visit and still looks sub-par. Against my wife's better judgment I gave them a second try. To my dismay, wasted time and money the process repeated. I will NEVER patron this place again. Dixie is excellent so I will be going there from now on. read more

Brought in a female top and a men's sweater. The top was completed (2 days later than u was told) and the sweater seems to have disappeared. I have go to the Nine Mile location where the items were originally received and received nothing but excuses. First I was told they were working on a stain. Next it got mixed up at the plant and would come the next day. Then was told they would have the "plant" look for it. This has been going on for three weeks. Each time I was told "someone would call " it has never happened, with one exception when a "new employee" actually looked for it while I was there. I have gone there several time and have been lied to each time. Still missing the sweater. Very dishonest business. read more

Every pair of pants I've taken to Vick's Cleaners has been double creased. Actually, most of my pants have several creases. When I brought this up to management, they indicated there was little they could do because the people in the back don't listen to what they say. Avoid this business as they aren't the great business they once were. read more

Funeral Saturday at 11 a.m., so I brought my funeral-going clothes to Vicks'/Ambassador Cleaning at Cordova Square on Tuesday. Ready after 5 Thursday, the clerk said. No problem, I thought, since this place had been reliable in the past. Wrong! Return Friday to get clothes, but they're lost and the clerk has sent an email asking for their whereabouts. We'll have it here by 8 a.m. Saturday, she said. I go there at 9 Saturday and still no clothes, although they had been located -- at the Vick's plant on Navy Boulevard. But the driver hadn't yet come to work. Go to Plan B, wear Funeral Suit No. 2 and get to funeral home at 10:35, just as cleaners' clerk (very polite and apologetic) calls to say my clothes are ready for me. Too late, Vicks/Ambassador. You're no longer reliable. read more

We dropped off 4 articles of clothes on a Tuesday before noon. We were promised pickup by Thursday. Came back Thursday and order not complete. Came back Friday and only 2 articles were completed. Had to buy replacement clothes to leave on Saturday to business conference. Spoke to management and they said we make no promises as to completion times. No apologies. We will take our business elsewhere! Such a shame, family has been doing business there for years. read more

!!!!!MILITARY UNIFORMS BEWARE!!!!! We moved to Pensacola in October and used Vick's to clean my husbands Class A uniform. They ruined all the buttons on his coat, rubbing his black EGA's and buttons gold, and keeping him from being able to check into his unit. On top of that, all the collars to his Class C uniform shirts were pressed down, creating creases on the collar itself. When I went in to address the problem, they very graciously redid all of the uniforms and replaced the buttons as well as paying for the replacements. We were very pleased with the way they handled the situation. Now, we visited them again in January to have the same Uniform set cleaned and again, ALL the buttons are rubbed gold. Accidents happen, and we were so impressed by the way they handled the situation originally, that we were dumb enough to use this business again. They're completely negligent with military uniforms, find yourself a different cleaner! read more

I have been a customer of Dixie/Vicks for over 40 years. Since the company has been purchased by new owners, it has totally fallen apart. I recently took in my bedroom cotton drapes to be steamed/cleaned and was told they would be back in SIX weeks, which I was shocked but I left them. When I went back to pick up in August on the date on my ticket, the drapes were not ready. I spent 2 more weeks returning to the cleaners, with the kind workers e-mailing and calling the plant for me just trying to locate my drapes. Today, I got my drapes in a black bag, wadded up, and was told they didn't see any time in the near future they could be cleaned. Does this sound like a professional business??? Maybe a phone call from the owner explaining why they kept them for 8 weeks? Very sad that these owners have a monopoly in our community, which they are new to, and don't make an effort to improve personal relationships with their paying customers. This is an example of incompetence. Sorry. read more

I dropped off a queen comforter for laundry about a month ago. The price was quoted as "$35 or so" and I was required to leave a $20 deposit. It would take 2 weeks. When I picked it up, the price was $42. The comforter was in a plastic zipper bag so I thought it would be great. Nope!! It was super wrinkled! I had houseguests coming and couldn't take it back for redo and wait another 2 weeks. So I spent over an hour ironing it on my own. Waste of time and money. Employees don't seem to care about customer service at all. read more

Rude customer service. Super pricy, I don't think I've ever paid almost 20.00 to dry clean my whites. Non military friendly, no discounts and my issue is that they do not know how to tie your neckerchief but when I dropped off my uniforms, they were all about it, I still got charged since they pressed and rolled it. I got it back kind of loose and untied, when I asked for a refund since the other lady gave me the wrong information, they were rude about it stating that if I didn't know how to tie it how would they. Won't be coming back here again, now have to pay double for another place to re-roll my neckerchief. read more

Military, I highly recommend NEVER bringing any uniforms to Vicks. My first experience my dress blues came back both completely filthy and also missing a button. I resent my uniform through and it came back clean with a new button installed but only with a single thread holding it in place. The uniform obviously came apart midway through my first wearing of it so I returned it with a detailed description of why I was displeased with their work. They then took my jacket for a week to repair their originally inadequate work and returned it to me with a single thread holding the button in question yet again and this time missing the backing associated with it. I pointed it out and received a half hearted apology with an offer to fix it again in approximately one week. I said, "no thanks." I'll be heading to a tailor now because of Vicks. No refund given for either encounter. Captain Paul Davis USMC read more

Terrible. My boyfriend and I showed up about 10 min before they were closing and the lady (with her child behind the counter) slammed her stapler down as we walked in to show how annoyed she was by our business. As we were organizing the clothing another customer walked in and she sighed loudly then rolled her eyes. About a min later another customer walked in and she again rolled her eyes and shook her head in annoyance. On top of that they lost part of my boyfriend suit. Why go there if your service isn't wanted? Neither of us will go back or recommend it. read more