After finally having the courage to trust another hairstylist years after this incident, I started…read moreto reflect on what made me so apprehensive to give it another shot. They also agreed that what I experienced was unacceptable and informed me of other ways I could have had my voice heard. You never truly forget how someone made you feel and I feel led to leave a review here so that future clients are a least aware of how this stylist may handle mistakes. First, I wanna say that this stylist does create a comfortable environment for her clients. At my appointment, she had good music playing and was easy to talk to. She had her natural hair out, which made me feel like I was in good hands especially considering it had been years since my last press. As she was preparing to flat iron my hair, the usual flat iron she used died and she had to pull out a different one. If I remember correctly, she would typically use a black ceramic one and the day of my appointment, she used a titanium (silver babybliss) one. From what I know now, titanium irons heat faster and typically need to be handled with more care than ceramic irons. This is where everything went downhill but I didn't know it yet lol...I enjoyed my deep condition and she trimmed my hair very well. My silk press came out nicely and I thought everything was alright. An hour or so after my appointment, my scalp started to feel sore and gradually got worse as the days dragged on...Initially, I'm thinking that my scalp is sore because I haven't had my hair pressed in years and of course heat on your scalp has never been the most comfortable thing. So I put heatless curls in my head and let it be. However, a few days later I noticed that there were dark marks scattered throughout my scalp which I realized were burn marks. They were on the smaller side but it definitely hurt. It's almost worse that they were small and in several different places rather than just in one centralized location. I took pictures of the ones I could easily see and texted her via the number styleseat provided. She did not answer for a few days and I then reached out via instagram where I was able to get a response. She apologized for her delayed response and then mentioned that me reaching out days later was unfortunate, but did offer a scalp treatment on my next visit and recommended tea tree oil for my scalp. Even though I thought it was thoughtful, ultimately I let her know coming back so soon would give me anxiety. To me, it was an uncomfortable power dynamic because god forbid something else went wrong. So instead, I asked for a partial refund of $39 which was half of the $78 silk press--not including the add on services. Which I felt like was more than fair considering my scalp was burnt. She then told me she does not offer refunds for completed services and did not apologize for the damage done. I understand this policy in certain situations, however when there is actual damage (which took a while to heal btw) caused to someone, I feel like exceptions should be made. I did at least try to partially dispute it with my bank through an automated system, but failed to actually speak to someone, which obviously did not lead anywhere. Lol but you win some and you lose some. What I feel like was the most disappointing part of this experience was that not too long after our conversation, I tried to leave a review on style seat and I discovered I was blocked from booking and leaving a review. Being blocked from booking was fine because I was too traumatized to go back anyways, but now I can't even leave a review? #wereyousilentorwereyousilenced Lol I was honest, fair, and respectful anytime I communicated with her so to proactively block me from sharing my experience was extremely disheartening and unprofessional. It really is less about the money and more about how I was treated afterwards. I feel like some stylists hold their clients to standards that they don't even follow themselves. Because how was me bringing this to her attention 4 days later (the approximate time it took for my scabs to form) an issue, but she also responded to me 4 days later as well? Mind you, I had to reach out through two different communication channels to get a response...Why aren't clients given the same grace? I don't expect much to come from this especially since it was so long ago. Although, I do hope that this helps someone in the future in case this behavior is a pattern. Anyways, this is just a warning to customers that regardless of the high ratings you may see, some stylists may be suppressing reviews so just be careful!

Excellent customer service and skill. Always on time and very consistent. Book her now, you won't…read morebe disappointed.

I moved to the Atlanta area in 2016 and found stylist. Nicole is professional and answers any…read morequestions you may have very promptly. Always have a great time with conversation and definitely being that I have 20+ years with my Locs she gets it done quickly with a style. Would recommend recommend her to anyone looking for a stylist. I get asked all the time who does your hair. And this is when it's maybe a month old so she does a great job every time very reasonable pricing. And the new location is private but very welcoming

I recently locd my hair last summer. Every visit she is insightful and helpful to me along my…read morejourney. I recommend anyone with locs to go to Nichole!

my hair has been dry and frizzy. I went to Rozy's for a hair treatment. she used hair Botox and it…read moreworks like a charm. she is very competent and knows her stuff. what I like is that she customizes the treatment based on the customer.

I asked just for a clean up of my eyebrows, no shaping needed. From the picture, it is clear that…read moreshe just did whatever and almost gave me "the people's eyebrow".

I've been rocking with Ms. Dee for 7 years now and have experienced nothing but the best of the…read morebest care for my locs. She's professional, timely and genuine. The vibe in her shop is very chill and I receive lot's of compliments on my hair very often. I was recommended to Healthy Hair Connection through a former client of Ms. Dee, who had moved to Cali and started going my then, Loctician and I was moving to Georgia. Talk about divine intervention at its finest. I hope Ms. Dee never retires‼

Ms. Dee is wonderful. She installed by sisterlocks. The shop is clean, and warm, and and inviting…read more The parking area is safe. after a year, and I decided to add color. The Ms did a fantastic job and I received tons of compliments on my healthy hair and the color. If you are considering sisterlocks start here. Look for no more! She will guide you through the process.

I'm OBSESSED with my braids! Myriam the truth! She took her…read moretime, got every detail right, and somehow made my vision even better. She's friendly, funny, and super professional. Her gifted hands had me in and out pain‑free. She was punctual, kind, and made the whole experience easy. She cares and shares healthy hair and hair care tips and products. Plus, her studio is clean, comfortable, and private. 10/10--I'm definitely going back again and again! Amazing experience! Thank you Myriam!!

I really wanted to try Hair by Donetta…read more Yes, I'm providing a rating for a service I've never received. I'm giving 5 stars because I believe she can really do hair! I'm commenting to bring the scheduling difficulty to the forefront. I wanted to come to ATL to get my hair done and share this time with my sister. But I had... 1) send an email to get a phone call. 2) few days later got a phone call. 3) ? Confirm date. 4) send cash app deposit. 5) hopefully the date is still available. 6) get the address to the salon. I'm traveling to ATL, I need to know where the salon is located before paying a deposit for distance reasons and area/community reasons ( am I going to someone's home/ a business, etc.) Plus, there are so many scams happening in this day, I'm sending a cash app in hopes I get an address for an actual service. Maybe I'm being to paranoid, but SCAMS are real. By NO MEANS am I saying this business is a scam, I'm just saying how do I really know. For these reasons, I did not get the pleasure of being serviced by "Hair by Donetta"

Pricing posted online doesn't come close to what was charge... Filed claim with Wells Fargo…read more.. I booked a Quick Weave Pixie with stylist. The initial consultation the day prior went well. The stylist was available for questions and responded quickly via SMS. She was very professional and knowledgable. I was met promptly for appointment by her assistant the next. She performed take down, shampoo and braid down services. After completing the braid down, the assistant indicated that there was a $40 braid down fee. I didn't see this on the website when I booked nor was it disclosed with the initial consultation. Since, she was very thorough with the QW take down and shampoo, I did not take issue with the fee. There was confusion as to who I should pay. Do I pay her directly or will it be in the total cost at the end of the service. I immediately cashapp the assistant as to not halt the styling. While there the assistant spoke to the stylist in confidence concerning the matter of another client there questioning the $40 braid down fee. The stylist indicated that everybody knows that there is a braid down fee. However, the website indicates a price of $200 for Quick Weave Pixie with Braid down. Hence, the confusion of me and the other client there at the salon at that time. Then, the stylist installed the mold and quick weave. Then, completed the styling with a pixie cut. I asked the stylist what was my remaining balance due to I had already paid a $50 deposit upon my initial consultation. She indicated that the remaining balance was $255. To this point I had already given $90 (deposit + braid down fee). I inquired as to does the $255 include the $50 deposit. She indicated that the hair service total was $285 and deducting the $50 deposit would bring the remaining balance to $255. I indicated that that calculations were off that the correct amount of $285 minus the deposit should be $235. She acknowledged my correction. I did the math on my services after sitting and looking at the posted prices online. Online at http://www.hairbydonetta.com... the Quick Weave with braid down is $200... take down is $25.... this website has a copyright year of 2022... That would bring my service to $225. If that added the additional braid down fee due to hair length that would total to $265. She did do my eyebrows... maybe +$20.. that would bring total to $285... There was nothing online indicating that there was a price change... In addition, this site is linked from IG with still now indication in bio that there were price changes... in initial phone consultation there was no indication that the prices online are no longer active I sent a message to stylist immediately following my findings, and I didn't receive the same response that I had been accustomed... I even sent a message to assistant indicating that I may have overpaid... no response the following day... I submitted another request to assistant requesting a refund via cashapp.. I received a decline from assistant. After filing claim with Wells Fargo, I received message from stylist indicating that the prices of her quick weaves were $285 and braid down fee is $40... so the total price according stylist is $325 but online it's $200 + additional $25 take down fee... that's a HUGE discrepancy in the tune of $100 included screenshot of posted prices...

Soy's expertise and style never disappoints! I always come out gleaming and happy. My hair is…read morehealthier, shiny and beautiful because of the care she takes with each client. Thank you!!

I had a great experience at Salon Soy. My hair was damaged from a sew in. I was trying to…read moretransition to natural hair without cutting off all the perm. Because of the damge to my hair I had to cut off all my length. Kita and all the ladies at Salon Soy helped me to cope with the sudden lost of my length. Kita gave me a great cut and brought my hair back to life. I even received a follow up call from Jamie to make sure I was doing okay. I have been coming back every since my first experience a month a go. Very happy with my new look.