Miércoles 30 de julio de 2025 me tocó ir a buscar un auto en reparación en este Dealer. Son…read moremodernas facilidades y cómodas tanto en el área de recibo de autos como en el área de espera. Siempre hay mucho personal para atender a todo el público. Excelentes facilidades.

I got a Toyota Land Cruiser with Domingo Garcia, Excellent sales person…read more But the manager and administration are the worse you can imagine, it took them 23 days to payoff the balance of a trade in which they sold in 3 days and the bank charge me for the month of April because they did not pay before the month was due. My bank USSA made the payment by April 5 after they summited the papers. Today is April 28 and they have not reimburse me the $1,233.24 for the month. I do not recommend Edgardo Rodriguez, no a person to trust.

The dealership is average size for PR but probably smaller than the US dealerships that you might…read morebe used to. The selection is the same nonetheless, just maybe not as many colors and models. The prices are just okay, a little higher than the competition nearby and the quality not any better. They don't really negotiate so unless you just want to spend more for a Toy vs other cars you might not be driving away with a new car.

This is the worse service I have received. Everytime they have to fix Something The Car stays at…read morethe dealer for 1 to 3 months minimum. If you have extended warranty you are in trouble because then they will 2 weeks to find out about the warranty and few more weeks to approve the services. They told me I could get a loaner before buying the car if the car would stay for a long time getting repairs..When I asked for loaner they said I didn't qualify for it . When I complained to the owner then they offered me a loaner nd called me to give me updates.. you Have To Be Friends With The Owner o You Have tu complaints so You Can't Get good Service, it shouldn't be like That...

Although the purchase of the vehicle was easy, when it came time to sell it, they tried to offer…read more$12,000 below the "fair market value" of the vehicle, which was in excellent condition. That interaction gave me a very bad feeling. Be very careful when selling or trading in to these people. If you don't do your research before you go, they can take you for granted.

Needed to have the windshield washer motor replaced. Made a trip to have it done in December of…read more2025 (while the car was under warranty) and it was not done. I was told the tech checked everything, blew out the lines and pronounced it "okay" the only problem is it wasn't fixed. The windshield washer does not squirt water onto the windshield I made another appointment for February 9th 2026 (by this time the car is out of warranty) to have the washer motor replaced. Once again the tech blew out the lines and allegedly tested the washer and it worked. When I picked up the car ... as to be expected ... the windshield washer did not work. When I asked to speak to the tech, I was told that "he just went to lunch". How convenient. My second issue involves changing ... or rather not changing the brake fluid. I wrote on my workorder "flush/refill brake fluid". A reasonably straight forward request ... written in English. That work wasn't done because the tech ran diagnostics on the brake system - something I DID NOT REQUEST - and found no error codes. Okay .. but I did not ask them to run any diagnostics ... it was written very clearly on the workorder to "flush/refill brake fluid". I guess this is a situation where technicians of dubious capabilities determine what they will and will not fix. And the dealership doesn't care. That has to be the most idiotic way to run a service business. I believe it's safe to say I will not take my car to Metro Ford again.

Purchasing the car was great but after its problems. Some of your workers are rude. They don't…read moreknow how to talk to people, asking for service , they tell you one thing and the other happen. You tell them what's going on with the car and they telling you nothing could happen today and didn't make an appointment for the next time. Corine is the person we talk to today and she was rude as hell. She is not the person to met people at all. This car was on recall for many things, I had to call a dealer to get the recall documents and she now saying she don't need them. The last time we took the car in they didn't take the car cause we didn't have the same paper she didn't take today. Costumers services training is needed. I was going to get another car but it won't be there now. Diane

El servicio espectacular. El área de espera impecable. Todos los empleados muy amables.read more

I have only been here for service. On that front, I can't complain too much. Sometimes there does…read moreseem to be some disorganization but I've never had any horror stories. While they do like to sell you on additional services (as do most mechanics), they don't make it unpleasant for me if I turn down the offers. Service time is a mixed bag. I've waited anywhere from one hour to half a day. They have two waiting areas with a large tv and always playing a movie on Netflix. They have a coffee bar so it's not bad when the wait is short. If the wait will be long, I'll take an Uber because there is nothing worthwhile nearby I can walk to to shoot the shit for a while. The work is generally good. Never had a complaint of problems after a job. Service has also always been friendly. Place is always clean.

El peor lugar para comprar carros. Te venden el carro con problemas no te honran las garantías. No…read morecompren carros en este lugar.