they padded the mileage first told me $170 for mileage excess of aaa 's 5 miles allowance and extra fee for hook up , I said AAA pays the hook up you're not gonna get paid for it twice and that the mileage was way too high it's 13 miles so it's only 8 miles above what aaa is paying you for ! they the said ok $112 they had me between a rock and hard place , gave me a private number to zelle not vice towing , refused anything but zelle or cash .... boss Jose called and was defensive rude and basically strong armed me i to paying and said they would not release car until money went to drivers account also kept changing arrival time started out 10 min then after 10 minutes said 25 then 45 took 1.5 hours from time of dispatch driver was nice after i agreed to give them the money (i had to tell him he was going to get on turnpike wrong direction! if it wasn't an emergency I would not have used him but had no choice at that point he dropped me and car at a remote lit thats bmw used and left me there to find my own way to the office blocks away in the hot sun read more

Driver could not find the address on a main road in-between two main cross streets one being the railroad tracks and the person from the company told me to go kill myself ... Reporting them and I'll fight you anytime by the way And was referred by road side assistance from Chevy ... Full address cross streets etc and could not find my truck . read more

My towing specialist was so helpful and nice. I had an accident and he was very careful with my car so that no additional damage would occur. He made it to the shop fast. My body shop said he was very professional at drop off as well. I wish I took down his name but he was older gentlemen with light green eyes. read more

Vice Towing were the only ones that took my ticket (AAA). The fact that came all the way from Miami to Boynton Beach was crazy but they did and the driver Enrique was the Best! The situation I was stuck in required a special tool that was not available but Enrique was not going to leave without making sure my vehicle was unstuck and I was safe to drive off. With a little brainstorming he figured something we can try and it worked!! I was free! Gracias Enrique and Vice Towing for a sigh of relief that day! read more

Vice Towing Inc - Towing Near Me - Miami, Florida

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0 stars! Scammers! Driver gave us another number to Zelle initial money to. We confirmed many times and sent Zelle. After that, he said he never received the Zelle and then provided the correct number for Vice Towing! AAA needs to get rid of using them for towing services! I called and filed a formal complaint. A bunch of no good scammers! DO NOT USE!!!!!! read more

Vice Towing Inc - Towing Near Me - Miami, Florida

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Bad Service Destroyed my Car Total Lost. Rude communication did not want to cooperate to give information. I lost my car and they do not want to be responsibl. read more

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I canceled this request immediately after REQUEST WAS MADE W/ AAA. The company and AAA WERE SO PISSED I CANCELLED A TOW FOR MY CAR THEY CAME AND PICKED UP ANYWAYS. Every time I call aaa or tow company I get more and more infor on tow and then when I tell them they were not suppose to pick up they start back peddling. read more

Vice towing nothing but a bunch of crooks. Drove through my septic field and collapsed the tank for a tow. I called the manager on duty who later put me in touch with the owner who advised he will not pay for anything. read more

Vice Towing Inc - Broken septic tank - Towing Near Me - Miami, Florida

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Drivers need to know how to do the job without damaging the car I called AAA try to get the problem resolved. The gentleman name was Mr. Luis. He was not a very helpful at all. AAA is using a third-party towing company to do the job if I was known that I've never used AAA. mr. Louis stated that AAA is not responsible for any damage done to your by this tow truck company read more

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The driver that was sent by AAA drove erratically, took a speed bump at a high rate of speed and launched my car into the air. It fell off the truck and the driver struggled to reattach it with straps and chains. In meantime, all of my car's oil leaked out from a huge hole that had been ripped in the oil pan. The driver never apologized, had me sign any paperwork, or had me speak to anyone in his office. I haven't been able to get through to the office and still haven't received a phone call. If you contact AAA make sure that your tow truck driver is not from Vice Towing! read more

Vice Towing Inc - Oil pan destroyed. - Towing Near Me - Miami, Florida

Horrible experience. Waited more than 2 hrs for the town truck and since was at night, the tow truck didn't delivered my car to the shop as promised by the driver. Needed to sit at the dealership and call several times, including the fact that I had to wait about 5 hrs at the dealership for my vehicle to be delivered. read more

My father is currently trapped inside of a truck. The driver was supposed to be towing him and his car to Toyota of Hollywood and he stopped in the middle of the job to go back for jumper cables that he forgot on a previous work site. My father has been sitting in the truck for over 30 minutes waiting on the driver to return as the driver phone rings off the hook!! This is unacceptable and unprofessional! We shouldn't even be charged for this! I don't know how you all are pulled through AAA. Terrible service. read more

I can't say enough good things about my tow truck driver! He handled an extremely difficult tow of my antique vehicle with absolute precision and care, paying close attention to every minor detail. His expertise and delicate touch ensured everything went smoothly. On top of that, he was incredibly professional and kind, making the long drive from Miami to Naples a pleasant experience. A true pro and a genuinely nice guy--I highly recommend him! read more

Manny my driver was very professional, nice and did a great job. I appreciated him and the company for the communication and timely service. read more

Manual and Carlos did an excellent job, friendly, polite, focused on safety and details, and furthermore, they and their cab did not have the artificial fragrance smell, which I cannot stand. I was able to breathe and was comfortable riding with them. read more

Vice Towing just knocked down our neighbors lawn lights...seems like he responded to the wrong house and decided to back his flat bed truck in a narrow driveway breaking one light and knocking the other into the street. Wow!! Not good advertising. read more

Had a service call with AAA and I know the standard wait time is us 2 hours (it's AAA not the tow companies). I called because I had a FHP asking if they can speed up the call as it was somewhat in the road, and the gentleman on the phone was super helpful on locating the AAA call (Again AAA has a bad system) and kept me in the know on when the driver was en route. Driver was super nice and on time as the dispatch said and definitely appreciated both the office and the driver Lazaro! Again I want it made clear wait time issue IS AAA after calling AAA they are clueless on anything. read more

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This morning we had the pleasure of being assisted by Vice Towing via AAA, driver Alan. For an unfortunate situation, this driver was amazing, professional, and made our experience wonderful verse nerve wrecking that it could have been. I recommend this gentleman deserves a raise or promotion, in my opinion. read more

I was behind this car on 95 today while they were towing a car. They did not have brake lights put on the back of the gray Nissan maxima they were towing. Be should not have been driving also in the express lanes. You could never tell when he was braking. Bad idea read more

We were more than pleased with our towing experience. The driver, David, came quickly was helpful and professional. He was personable and it was obvious he knew exactly what do do. His driving was excellent and safe, making us feel relaxed. Would recommend easily. Thank you, Vice Towing and David. read more

horrible had AAA cancel drivers were rude to me and wanted to drag a 34k mile car on back of bed going to cancel AAA is this who they contract out these days.... read more

I was given this towing company through AAA which I have filed a complaint with. this is one of the worst businesses I have ever seen. my husband, who is 75 years old, had to wait in the car for four hours for them to come and get the car when it broke down. This is not acceptable and I would never use them. I am also upset with AAA and I let them know. They should have more than one company that can help us when we need it. We have been with them for over 30 years. read more

I lost the keys to my truck and had to have it towed from a parking garage. I knew it was gonna be really difficult to get it because the garage had low ceilings and the truck was parked in between a wall and a Porsche. Not a lot of room for error. The tow truck driver got it out with without a scratch, it was very impressive. I was so thankful, I thought it was gonna be impossible.. He was on time, courteous, professional, and communicated well. read more

Vice Towing Inc - My big truck being tow gently out of that tight spot. - Towing Near Me - Miami, Florida

If I could give 0 stars, I would. The worst towing company I have ever worked with. The only payments they have is Zelle and cash. Had multiple issues attempting to reach the driver. Took very look for the driver finish the service. The driver advised that the owner does not even listen to his employees so there is no use in filing a complaint. Caller and spoke to the owner, anyway. He had a major attitude and thinks customer service is not needed because he has 6 locations. Do NOT give this company any of your money!!! It is not worth the hassle. read more

I watched a Vice Towing truck tailgate another car for 10 miles at 70 MPH. Wonderful drivers....:-( read more

The guy came to my shop to drop off a car blocking the street. My customers couldn't come in. I asked him to move the car and he told me no the guys totally respect disrespectful don't use this company ever. read more

This is the worst tow company ever they came 3 times for AAA an left me hanging all 3 times Every driver that came could not speak English sad really no communication skills at all they can only say no speak English an can't take an drive off smdh read more

very poor service I called for service through AAA and they showed up 5 hours later to then damage my car brakes by on purpose tamper my GMC terrain rear brakes and damaged the brake caliber trying to somehow by pass the car system so they can tow it. Now the dealership is charging me $800 to fix the issue and they don't even pick up the phone! This needs to back up their services and pay for what they damaged. read more

If I could give a negative review I would. These guys are criminals . Not that Tow truck companies are very reputable. Called AAA sent these guys they tried to price gauge when I would pay triple the price AAA insisted was my mileage fee they wouldn't pick me up. AAA said as long as I have someone with the vehicle it's fine . Vice criminals said no because I would pay what they wanted. I filed an official complaint AAA said if they do this they can lose their contract with them. So if they have tried to rip you off FILE A COMPLAINT make it known so they cannot continue to do shady business! read more

If i could give this tow company negative 5 stars i would. The most unproffesional driver arrives at pick up location where i was with my car. The man did not listen to a word i was saying about the vehicle simply said i cant do it when all he had to do is listen to the customer and would of realized how simple it was to resolve the tow issue but no he just got in his truck and left. read more

I give 2 stars only because of what I'm going to explain... the first guy they send to take to the dealer didn't want to work, plain and simple, he said the he didn't have a jump starter, how can someone who does this for a living doesn't have a jump starter? Also said that he was going to request another towing truck because his was too big since my car was completely dead he couldn't move it to put it on the truck. When the second guy comes (5 1/2 hour later) the truck was exactly the same size but he had a jump starter so he was able to do what the other big fat guy didn't want to do. Thank God that second guy was so nice and helpful that's why I give it a 2 starts otherwise I would give them -10. Horrible experience overall. Honda shouldn't use this company for their roadside services and I will let them know. read more

Rude people! They ruined my car and won't compensate! Just the absolute worst service ive ever had!! Th driver smelled of body odor and had no idea how to drive or properly hookup a vehicle read more

Do not use this company. It is who AAA uses so if you call, tell AAA you refuse to use them. I have spent almost all day trying to get my car towed. First truck didn't have correct equipment to tow it. Made me call AAA to submit a new ticket. Second driver came early and left when I wasn't standing right there. Don't answer their phones and won't respond to texts. Extremely rude on the phone. First guy scraped my BMW bumper on the ground. If you have an expensive car, definitely don't let them touch it. Very unprofessional. Stay away. read more

Horrible company. Especially the owner - Alfredo. He's just a bad person. AAA sent them out to "help" me. After the exceptionally bad experience, I called AAA and complained to them about doing business with them. They said the Field Representative will be notified and I was able to get my annual membership refunded. I'd rather would have had good service but it was something. read more

Very unprofessional. Contracted through AAA. Received a text that they had arrived. They were no where to be found. Called them at 321-419-5345 and my phone call went to voicemail. I rescheduled the tow with AAA. 5 mins later they sent a text that they were outside. Went outside again and they were not there. It's obvious now that they are trying to get paid without providing the service. I just received a text that my roadside service was complete. Shaking my head. May this company go out of business today! They have no integrity. read more

DO NOT USE THIS COMPANY!!! I was forced to use them through AAA. Not only didn't I have to wait hours and hours and hours for service (I understand they could be busy- I wouldn't fault them if it was just this.) The driver was very rude when he called to set up the pickup. (Again if it was just that I would chalk it up to a driver having a bad day.) Then the driver got an attitude with me as I was describing the problem with my car and insinuated I didn't know what I was talking about. Later, I watched in horror as the driver sped off with my car on the back of his truck while driving recklessly. Finally when we arrived at the drop off point he had already unloaded the car without asking where I wanted it. The cherry on top was despite all this, I was very nice to him and told him to have a good day to which he looked at me and rudely shoved my keys in my hand and got back in his car without any sort of acknowledgment. - This company should be avoided until the learn how to treat customers. read more

After reading all the negative reviews about Vice Towing I was a little skeptical about having someone from the company sent out to tow my car to the repair shop. And also dealing with AAA for the first time, was a little frightening. My ETA was 89 minutes Vice Towing arrived within 40 minutes which was a PLUS! Ronnie from Vice Towing was very helpful, polite and very knowledgeable. After he dropped my car off to the repair shop he also updated me via text message to let me know, which I thought was sweet of him to do. read more

This is the second time I've used this company in the past couple weeks (unfortunately my car's engine keeps overheating). I went through AAA and they sent Vice Towing. The driver, Mark, was great! He was responsive, on-time (even 20 minutes early!), and made the process so easy. He even let me know some things he noticed that were wrong with my car and assured me that he would let the service department know upon arrival. As a young girl in Miami, I greatly appreciated his professionalism and kindness. If you need a good towing company in the South Miami area, Vice Towing is a great option! read more

Vice Towing Inc - Towing Near Me - Miami, Florida

complete joke old trucks not proper equipment , after canceling with AAA owner dispatchers harrassing texts and calls complete laughing stock put these clowns out business asap! read more

This is by far the worst business ever. Me and my boyfriend got in a car crash and used AAA for a tow truck. We waited an hour for the tow truck. The tow truck drove past us and told us he would turn back around. He never did! He blocked my boyfriends number and would not answer the representative calls from AAA. When I called the company, the rude woman hung up on my face then also blocked me. In addition to this monstrosity, the company lied and told AAA that they already picked up our car. I highly do not recommend this business to anyone. We were stranded for 4 hours in the pouring ice-cold rain. read more