I feel slightly bad for writing this review because I feel that lavish is a very nice salon but…read morethat my hair experience there could have been better. I went there yesterday morning on the hunt for a professional to fix my disastrous highlights that were Orange yellow and Brown. I decided to not damage my hair any more than I had to but to let someone fix it so I could repair it from then on. I was greeted by a really nice receptionist who said there was a stylist availible right then. I met Angela who was very bubbly and pleasant. I discussed how I got into the hair predicament I was in and what I wanted to be done. She seemed to be on the same page of what I wanted, lighter ends darker base. I expressed that I didn't want really dark hair because my boyfriend doesn't find dark hair attractive and I want to be comfortable going from brassy strawberry blonde to a brown colour. She said what I needed was a Victoria Secret look and I was sold. She proceeded to apply a dark brown colour on my roots , but then surprised me when she began to apply it all over my hair. I thought she might leave my already light ends and focal highlights alone instead of dying and then bleaching them again. I felt that this would damage my hair considerably more, but she promised it wouldn't. As she applied the bleach she would pull apart my colour coated strands of hair and I knew then my hair was ripping. After waiting another hour or so , she rinsed me out and began to cut and style. The hair cut went well, she only cut my severely damaged ends and gave me more layers for volume. Then came the part that I felt was completely unnecessary. When styling someone, most hairdressers might consider that if your clients hair is clearly over processed and ripping because of excessive damage that they may have to be very gentle and light handed when brushing. I found Angela to be aggressive in her techniques and she seemed to be rushing because of an appointment she had arriving soon. I felt awkward and uncomfortable as she was yanking my hair so hard that my head was literally being pulled toward her. oddly enough as she was ripping my hair she mentioned that I may need to "baby" my hair which made me think why isn't she taking this into consideration? She dropped her brushes multiple times and even hit me in the head with the blowdryer. Needless to say my hair looked frizzy, dry and off. She tried to make my hair look less damaged by curling it half handedly, but it came out as a slight wave. The apron came off and I felt my hair. it felt almost worse than when I came in , and when I was shown the back of my head I noticed the bad placement of a lone light brown highlight. I paid the 168$ and did not tip as a way of saying I did not enjoy more than half of my experience, and when I got home I made sure to deep condition and promised from then on to always fix my hair disasters at home .

i am in LOVE with this salon not only is it cheap but it's very nice with the design and everything…read morethank you!!

I moved to Victoria from Los Angeles and could not find anyone who does blonde hair well. I went to…read moreChapin and I don't ever remember getting a more beautiful color. She is beyond phenomenal and so easy to work with . Thank you Chapin for being so incredible.

Haley did an excellent cut just the way I asked. She's personable and fun. Highly recommend.read more

Got a cut and color today. Didn't turn out as planned. Going back next week…read moreHopefully it can be fixed.

This is an Award Winning salon featuring John Carreiro and…read morehis amazing team! Featured in Vogue Magazine as the recipient of a very prestigious hair award! https://www.google.ca/amp/s/www.cheknews.ca/victoria-hair-stylist-represent-canada-international-competition-365003/amp/ I love my new hair cut John! Thank you so much for all your attention to detail! Best, Deb Groenheyde Hand and Paw Project

I feel like I lucked out with this place. The shop was chic but cozy, and I was able to get in…read morefairly quickly. Once there I gave Paul free reign with my curly hair, only requesting that he make it much shorter for summer. In addition to a great cut, I enjoyed a our chat about Victoria and the recent royal wedding. One note for visitors: US credit cards don't always work here, so consider bringing cash.

I got my hair cut here while visiting a friend in Victoria. Angela, who just opened the place was…read moreable to just know the way I like my hair by running her hands through it and was excellent. On top of that they served mocha with whipped cream and chocolate sprinkles while we waited and the conversation was lots of fun too.

I moved here from Los Angeles and I was very concerned about getting my very curly hair cut by…read moresomeone new. If you have curly hair, you know what I'm talking about. Every time I go to a new stylist I know I am taking a risk. Margo did not disappoint. She gave me a beautiful cut without taking away the length. It is still down to my waist, just as I requested. Her technique was able to enhance the spiralling of the curls without sacrificing volume. She also patiently told me how I can maintain the look between cuts. I'm glad I took a chance on her, and I will definitely be back anytime I need a trim. While I was quite attached to the stylists who had been cutting my hair in Los Angeles for many years, I am pleased to say that Margo is just as good as some of the top curly hair specialists in Southern California, if not better. I highly recommend her for anyone who has curly hair.

Margo is not what I would Call at all professional. She insist you come in for a five minute…read moreconsultation and it can't be at the same time as your haircut. That would be fine and all but we live way out in the Highlands so it's a 45 minute drive. Called, left a Message which she never return my call. My daughter also wanted an appointment so she emailed her and we finally got an appointment for a consultation. My daughter took the day off of work so we can make it, which we probably sat outside for 45 minutes as the salon was closed with a sign saying be back soon. I called and left a message but she returned to say that she didn't realize we were coming and decide to go shopping. No offered to try to make it up to us somehow. We researched who in town would be good to go to for curly hair and had high hopes but we couldn't even get into see this woman. What a waste of time and energy and gas.

All the staff seem caring and kind, and Piper had great intuition as to wh I was looking for. She…read moreseemed to invent a plan for the Colour that I had never heard of and couldn't imagine. She is worth every penny.

I'm just a guy that used to need a good clean, hair cut and Doug at Olde Hat Hair shoppe is the one…read moreto help me out! Now I no longer have much hair but he's always willing to help me get my beast of a beard under control and if he can do that, he can give you the coiffure of your dreams! Seriously, Doug, is a great human and great stylist and has been my go to for over a decade! The shop has a super fun atmosphere and it seems like everyone loves being there. My cousin and sister in law also get their styling at the Old Hat so don't miss out!

Had a great haircut by Marianne…read more Nice salon, friendly staff and they sell quite the variety of hair products.

Still have not heard a response from @gemihair so I thought I would add pics from the processread more

Fantastic service, I have been going here for years and Nomi is the best...very clean, modern…read moresalon. Nomi listens, and is also great at coloring. I cannot think of one negative thing I could say. He is very busy.

Nomi gave me the best color I have ever had! He is relaxed, professional and knows what he is…read moredoing. A true professional.