Horrendous at best.
My 5-year-old son could not eat anything on the menu, so I ordered small snack food from a nearby local restaurant as he will not eat anything else. The owner/manager was clearing a table in the small booth located outside where we were patiently waiting. As he was leaving, he scowled at my son's snack food. A minute later a friendly young waitress entered and stated to me, "No outside food is allowed here" (there was a small sign outside before entering). I mentioned, "He cannot eat anything else on the menu, which is why he's eating this food". The waitress then replied, "It's the owners policy to not have any outside food in here", I replied, "So we're just going to wait here inside while my 5-year-old son eats outside in the cold?". She didn't have an answer and promptly left. I understand if people bring a full meal from another place and eat in another premises while ordering something cheap on the menu, sure. However, they will not allow a child to eat any outside food other than theirs in that inside area, even though they allowed my son to eat outside in the freezing Canberra winter? What if a child has allergies or dietary requirement and food is brought from home in a container specifically for the child? The owner would perhaps not allow a child to drink a bottle of formula either as its considered 'outside food'. The owner didn't even have the balls to come and explain the situation or apologize at all to myself or family. Instead, he got one of his staff to do his dirty work for him as the young gentleman came to apologise to me on the owner's behalf! Even though the owner had the audacity to glare at me through the glass as my son, brother and girlfriend, and my other brothers' children all waited for him to finish eating his snack food in the freezing Canberra winter cold, then allowed us to enter the booth again! Labelling the owners behaviour of the situation was atrocious at best. After ordering 4 pizzas totalling over $100 (that were soggy at best and took over 40 minutes to arrive) I wasn't expecting such mockery. When eating a pizza slice up would mean absolutely all the toppings would fall straight off onto the plate, only to fall in a pool of grease could be labelled as 'appetizing' is a joke. If you want to eat undercooked, greasy, soggy pizza and be treated like a helpless stray dog, then this is the place to eat.
Pro: Food was fresh. read more