Unbelievably, this would have been a 5 star review, had I written it on the first day of my…read morebusiness with them. However, I regretted that once before, so decided to hold off.
I found this business online, while searching for someone to scan some old photo negatives onto disks, so I could have them put on canvas.
I only had 6 negatives that I needed to have done. We finally found the little shop and then weren't sure, because the name above was different. There are two related businesses under the same roof, making it somewhat confusing if you're driving around, trying to find it.
I thought this was going to be a fast process, not more than a few days at most. No such luck. The standard turn-around here was 2 weeks. That was an issue, since I had to have them off to the canvas company in 16 days, and I don't like to do things at the last minute, in case there are any problems. Since there were only 6, they said they would do them faster and not charge me the customary rush fee. I thought this was a very nice offer, and left quite happy.
10 days later, I hadn't heard anything, so I called. They had just finished them. So, I went and picked up the disk and the negatives. First glitch - they had not written down which of the several dozen pics that I wanted, so they did them all. That was okay. Although, when I looked at the disk, I wasn't altogether happy with the quality of the scan. In fact, there was a good size white spot on one of the photos that wasn't there on the original. I went to look at the negative to see if I could find anything on it. Uh-oh! That whole strip of negatives had not been returned. Not good. I called them and almost never got anyone to answer the phone. The guy told me I could call them back on Mon. (this was late Fri.) and they would redo the scan. That wouldn't work, I had to submit them on Sun. So he told me to call the next morning at 9:00. When I did, there was no one there, but they did show up about 30 min. later. It took them quite a while to find the missing negatives, which had been put in the bin of another customer! I got the new scan in my email, very late on Sat. afternoon. The color still wasn't right. I called them immediately, but no one answered. So, I was stuck, I had to send it in. I also had to pay the canvas company an additional fee to clean up the scan. They eventually offered to refund that fee to me.
I called them on Monday to see if they could at least return my missing negatives by mail, so we wouldn't have to make the 30 min. trek back up to Boca to pick them up. They said they should be there the next day, maybe two. About 6 days later, I called them back. They told me they would check the tracking. "Hmm...it's not moving." I was told. So she said that I should receive them the next day. Nope. Called back again. She told me that the tracking said that they were due for delivery the next morning and she would send me the tracking info. I never got it. I had the feeling I knew why. I finally did get them the next day. I checked the date that they had been sent, and found that it was the day before. So, the two times she told me that they were on their way and she was checking the tracking, the negatives were still in the studio.
I understand glitches, we all have them, one or maybe even two. But telling me you've shipped something you haven't is over the line for me. I'll be needing more scans, but I won't be going back.
