A few years ago, back before anyone locally converted VHS to DVDs, I sent a tape from my childhood to this company to be transferred. While their service was fairly fast for sending the finished product from Florida to California, I was disappointed to find that they hadn't copied the entire tape (which I later had redone somewhere else), and my chosen title "I Love The 90s (And My Poodle Perm)" came back as "I Love 90s (And My Podle Perm)." 6th grade English fail. As I said, it's been a few years, and maybe they've gotten better, but I wouldn't bother to find out. read more

Unbelievably, this would have been a 5 star review, had I written it on the first day of my business with them. However, I regretted that once before, so decided to hold off. I found this business online, while searching for someone to scan some old photo negatives onto disks, so I could have them put on canvas. I only had 6 negatives that I needed to have done. We finally found the little shop and then weren't sure, because the name above was different. There are two related businesses under the same roof, making it somewhat confusing if you're driving around, trying to find it. I thought this was going to be a fast process, not more than a few days at most. No such luck. The standard turn-around here was 2 weeks. That was an issue, since I had to have them off to the canvas company in 16 days, and I don't like to do things at the last minute, in case there are any problems. Since there were only 6, they said they would do them faster and not charge me the customary rush fee. I thought this was a very nice offer, and left quite happy. 10 days later, I hadn't heard anything, so I called. They had just finished them. So, I went and picked up the disk and the negatives. First glitch - they had not written down which of the several dozen pics that I wanted, so they did them all. That was okay. Although, when I looked at the disk, I wasn't altogether happy with the quality of the scan. In fact, there was a good size white spot on one of the photos that wasn't there on the original. I went to look at the negative to see if I could find anything on it. Uh-oh! That whole strip of negatives had not been returned. Not good. I called them and almost never got anyone to answer the phone. The guy told me I could call them back on Mon. (this was late Fri.) and they would redo the scan. That wouldn't work, I had to submit them on Sun. So he told me to call the next morning at 9:00. When I did, there was no one there, but they did show up about 30 min. later. It took them quite a while to find the missing negatives, which had been put in the bin of another customer! I got the new scan in my email, very late on Sat. afternoon. The color still wasn't right. I called them immediately, but no one answered. So, I was stuck, I had to send it in. I also had to pay the canvas company an additional fee to clean up the scan. They eventually offered to refund that fee to me. I called them on Monday to see if they could at least return my missing negatives by mail, so we wouldn't have to make the 30 min. trek back up to Boca to pick them up. They said they should be there the next day, maybe two. About 6 days later, I called them back. They told me they would check the tracking. "Hmm...it's not moving." I was told. So she said that I should receive them the next day. Nope. Called back again. She told me that the tracking said that they were due for delivery the next morning and she would send me the tracking info. I never got it. I had the feeling I knew why. I finally did get them the next day. I checked the date that they had been sent, and found that it was the day before. So, the two times she told me that they were on their way and she was checking the tracking, the negatives were still in the studio. I understand glitches, we all have them, one or maybe even two. But telling me you've shipped something you haven't is over the line for me. I'll be needing more scans, but I won't be going back. read more

To tell the truth after reading Jeanne M. review, I was a little skeptical about giving my old tapes to APM Studio, but decided to give it a try, since I live close by and I know that they make the transfers in house. This would make me even more nervous, since the tapes I have is the only memory I have of my grandparents. The experience I received was more than pleasant. I was met by very friendly girl, she walked me to a comfortable sitting area, where she took my order. We had a pleasant conversation; she asked about me, the tapes I brought, told me about their company and other things they can do... it just felt like we establish a kind of personal relationship, which I think is important for a business like that... Only one warning I have, the processing time can take up to 2 weeks, so if you are in a rush, you better let them know. I believe they have a rush service for that/ Since I wasn't in a rush, I ordered a regular time. During the process I was getting emails after completion of each stage. I knew exactly when technician started to work on it, when he was done, when the order was checked for quality and finally when it was ready for me to pick up. I also got a call when it was ready. Would surely recommend to a friend!!! read more

We found a box of old vhs tapes in our garage while cleaning that we haven't seen in a while. Found apm and they were local so we decided to use them. I was really surprised at how beautiful the store was. They were very nice and the DVDs were delivered a week earlier than we expected. Planning on having our family photos taken their this year. read more

Well, here it is over a year later and my tapes are still no where to be found. If anyone who has done business with APM Studio in the past 2 years is reading this post, please search through your tapes. Some of them may be tapes of my children (who are now in their twenties.) In addition, I cannot believe that Brie still works for you APM. Shame on you for keeping her as an employee after she misplaced my tapes, lied about it and then tried to cover it up by blaming it on the post office.!!!! Looks like she did the same thing to Jeanne M. last year! Buyers, stay away from APM studio! read more

Took more than 4 months to return the tapes I sent and did not do the job they advertised. Every time I called they said they were "working on it right now".... 3 separate times over three months. I had called ahead to let them know the value of the tapes and the importance of turn around time. I worked at a transfer company for years and know very well how simple my job was. Should have taken a week or two. Finally got the tapes back and the DVD's were cheap deck to deck transfers, not digitized and cleaned up as they advertise. Also looks like they charged my card twice...card company looking into it now. STAY AWAY FROM APM STUDIOS!!! read more

Excellent, friendly service. Competitive prices. Drawback: the phone number I initially called (Florida Home movies, an internet page) to make arrangements put me through to a sales rep who had NO IDEA where the actual bricks-and-mortar place was. He ended up giving me wrong directions. However, I did find it eventually and was happy with the job they did. In fact, I went back with another project a few months later. read more

This is by far the worst company ever ! Not only did they take more than 5 months to complete my transfers from VHS & MiniDV, but in the process they had lost 4 of my tapes, and when I recieved back my tapes on DVD's over half of the DVD's were unwatchable, and most of the discs were all scratched up and skipped in my dvd player .... STAY AWAY FROM THIS COMPANY !!!!!! read more