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    VetIQ Petcare

    5.0 (3 reviews)
    Open 10:00 am - 2:00 pm, 3:00 PM - 7:00 PM

    Services - VetIQ Petcare

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    VetIQ Petcare Photos

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    Recommended Reviews - VetIQ Petcare

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    5 years ago

    Helpful 2
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    5 years ago

    Helpful 1
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    4 years ago

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    Gentle Care Animal Hospital - Aoife playing with one of her puppies from Litter A from AI by Gentle Care Animal Hospital

    Gentle Care Animal Hospital

    (20 reviews)

    Gentle Care Animal Care Clinic The staff here at this…read morelocation really are exceptional at what they do for these animals. They really are. I'd like to thank everyone that has given advice and taken time to answer questions regarding my first dog and now my new addition to the family. Keep up the great work. Trust me your work does not go on and I again, thank you for answering all the questions I have. I have Nita answers for over the period of time that I had my pup- must continue success to all of the friendly staff members. I would like to acknowledge someone that I was one on one face-to-face with and conversation. I believe her name was Elgin Elgin. I hope I got it correct and there have been others that worked at front desk, and a self pleasant and personable kudos to the entire staff. Jacqueline Wood Posting publicly The staff here at this location really are exceptional at what they do for these animals. They really are. I'd like to thank everyone that has given advice and taken time to answer questions regarding my first dog and now my new addition to the family. Keep up the great work. Trust me your work does not go on and I again, thank you for answering all the questions I have. I have Nita answers for over the period of time that I had my pup- must continue success to all of the friendly staff members. I would like to acknowledge someone that I was one on one face-to-face with and conversation. I believe her name was Elgin Elgin. I hope I got it correct and there have been others that worked at front desk, and a self pleasant and personable kudos to the entire staff. Gentle Care Animal Care Clinic The staff here at this location really are exceptional at what they do for these animals. They really are. I'd like to thank everyone that has given advice and taken time to answer questions regarding my first dog and now my new addition to the family. Keep up the great work. Trust me your work does not go on and I again, thank you for answering all the questions I have. I have Nita answers for over the period of time that I had my pup- must continue success to all of the friendly staff members. I would like to acknowledge someone that I was one on one face-to-face with and conversation. I believe her name was Elgin Elgin. I hope I got it correct and there have been others that worked at front desk, and a self pleasant and personable kudos to the entire staff. Jacqueline Wood Posting publicly The staff here at this location really are exceptional at what they do for these animals. They really are. I'd like to thank everyone that has given advice and taken time to answer questions regarding my first dog and now my new addition to the family. Keep up the great work. Trust me your work does not go on and I again, thank you for answering all the questions I have. I have Nita answers for over the period of time that I had my pup- must continue success to all of the friendly staff members. I would like to acknowledge someone that I was one on one face-to-face with and conversation. I believe her name was Elgin Elgin. Also, would like to take a moment to highlight. One of the groomer said I had a face-to-face conversation with her name is Kristi. You can tell that she really loves what she does and to be able to interact and have a conversation with the Groomer Christi who loves her job. There's nothing else like it a person that is doing something that they love to do I hope I got it correct and there have been others that worked at front desk, and a self pleasant and personable kudos to the entire staff.

    Be careful, document everything, ask questions. Transferred to a different vet because they were so…read morevague. Asked for a records transfer to my new vet and there was really very little information on it.

    The Pet Hospitals - Dr. Reagan Bugg

    The Pet Hospitals

    (43 reviews)

    River Oaks

    I have fallen in love with this place. I took my fur baby…read morethere one morning after she'd gotten into the trash and chewed some rib bones & after monitoring her all night she was still having a lot of discomfort. Right as I parked, I was greeted at my car, where I was asked if I had an appointment. I then explained the situation and was informed about my options to get my baby the care she needed. In short, the customer service was exceptional. I felt I'd lucked up on a place that I knew they would treat my baby as if it were me who could care for her. The vet called me with all of my best options and prices for care with no hassle. I didn't feel rushed or forced into making any one decision based on the severity of my fur baby's situation. When I was able to pick my dog up, she seemed completely happy and they clipped her nails. This place is awesome. It didn't feel like a "hospital" and everyone was so patient, caring and generous to me and my dog. They called to check on my dog a day later and send coupons regularly!

    I've been a loyal client of The Pet Hospitals for several years with multiple dogs, using them for…read moreboth vet care and grooming. Despite that history, their grooming practices and management have become completely unprofessional and unacceptable. They require drop‑off before 8 a.m., but repeatedly leave my 13‑year‑old dog crated all day without calling to say she's ready. More than once, I've only found out she was done because I called around 3 p.m. and was told she'd "been ready for a while." Another time, I was told at 3 p.m. she wasn't ready, at 5:30 p.m. she still "wasn't ready," and then suddenly at 5:45 p.m. (they close at 6) she could be picked up. Every time after grooming there, my senior dog comes home panting, parched, draining multiple bowls of water, and with an upset stomach from the stress. This does not happen with other groomers. I've used the Collierville, Germantown, and Downtown locations and, while we've had some hiccups in the past, we were always able to work things out quickly. Because of a lack of available appointments, I went to the Poplar/Massey location for the first time, and that turned out to be a huge mistake. I told the groomer we'd recently been around another dog with fleas and that I wanted my dog cut a bit shorter than usual so I could easily spot any bugs--while keeping her spots, face, and whiskers intact, as they know from her photos on file. They agreed and promised to call when she was ready because of her age and her history of being left in a kennel all day. They never called. When I finally phoned after 3 p.m., I was casually told she'd been ready and the groomer had already left. They had barely taken any length off, yet still managed to make her fur extremely choppy and uneven. When I said I needed her trimmed shorter, I was told to come back the next day. Despite having a family member going into surgery, I went out of my way to bring her back. At the follow‑up, I again asked that her hair be shorter and explained exactly why. The groomer told me my dog's hair "was not made for their clippers," made virtually no changes, then said she was booked and that a manager would call to fit us in the following week. No one called. Instead, I randomly got a call saying I had a grooming appointment I was never informed of. When I said I wasn't aware of this appointment, the receptionist snapped, "Well, that's why I'm telling you now." When I asked if this was a new appointment or one to fix the last groom, she just said a manager would call me and hung up. When the manager, Kirby, finally called, he was defensive and dismissive from the start. Rather than acknowledge the repeated issues (all‑day kenneling, no calls, poor and unfinished cuts), he immediately labeled me a difficult customer and said, "It looks like we just can't make you happy." For context, the only times I have ever spoken up were when my dog was still wet at pickup, when a bandana they used DYED my dog blue and stained my couch, and when they cut her face/whiskers against my instructions. I have always been calm and reasonable, accepted their attempts to fix things, and never raised my voice or been abusive. Still, after that one conversation with this manager, I received a letter "firing" my dog as a grooming client. I want to reiterate that the vets themselves have generally been kind, and this review is not about their medical care. This is about a grooming department and management team that repeatedly fails at basic communication, leaves a senior dog crated for excessive periods, ignores clear instructions, and then blames and dismisses a long‑standing client instead of taking responsibility. I obviously will not be returning, and I simply cannot recommend their grooming department, especially not for senior dogs or pet owners who value consistency, accountabily, and professionalism.

    VetIQ Petcare - vet - Updated May 2026

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