They don't listen to you at all. I took my dog told them the problem and the did the exact same plan that didn't work before. I'm out of $1200 and have a dog that came back the way they went in. read more

Service was atrocious. Came here to pick up my sick puppy. Waited for an hour and a half. There were apparently "dying dogs" that were more important. I found it unbelievable that it took that long to pick up a single dog. The front desk people were very unkind. They asked my children to go outside because they were getting a little impatient. Not to even mention how much it costs for a dog to be treated here. The place smells horrible and they send home dogs completely filthy. Do not recommend this hospital for your dog. read more

They have been great with my dog Sampson. They have kept me informed every step of the scary process. They are kind and caring. I couldn't ask for a more dedicated staff. My dog was near dead when we brought him in. They have worked with us and him and he's on his way to recovery. read more

I have used VSS for multiple services over the last 15 years. Emergency situations plus specialist services. In 2016 my then 6 year old dog was very ill, many tests were performed, but no diagnosis. Slowly my dog improved on her own. The testing and appointments were extensive, I spent at least 5000$ in a three month period. I accepted the cost as saving my dog was my only priority. I was happy with the care provided. In 2019, the same dog was seen by Dr. Marshall (cardiologist). This was a completely different experience. Dr. Marshall was rude, criticized the care that my primary care veterinarian had provided. She barely looked at my dog and then immediately did extensive testing. She told me my dog had 6 months to live at most. One year later I brought my dog back to VSS and Dr. Marshall to have her yearly check up. Dr. Marshall repeated all the same tests and added a medication. This was during Covid, I was unable to go in with my dog. Instead they took her, called me to approve testing and then brought her back out with new medication. I had to call to get feedback. This appointment was around 1500$, just like my first appointment with Dr. Marshall. Dr Marshall did not listen to me, I explained the sensitive nature of my dogs physically and that I was pretty sure she could not handle a third medication. Once again, my interaction with Dr. Marshall was lacking personal care, she did not listen to me and she was pretty rude. I compare veterinarians to pediatricians. A good pediatrician listens to the mother, knowing that science is not everything. A good vet should do the same, trust the human caring for the animal who can't speak for themselves. After all, my dog had survived three years post diagnosis, certainly my family and our care has been part of the successful equation. At this time vetmedin ( a heart medication used to treat MVD heart disease) was really hard to get. Dr. Marshall criticized my primary vet, (a new vet, not my original vet) and told me they had no business switching her medication. She was put on a generic version, there was no change in her status on the generic form) Again, this was during Covid when Vetmedin was almost impossible to find. Recently I brought my dog in for yet another yearly check up. Honestly, I have no idea why I thought this visit would be any different than the prior visits. Since Dr. Marshall was the prescribing doctor and the specialist who diagnosed my dog, ethically the right thing to do is follow up yearly with her. My dog has survived three plus years since the diagnosis was made by Dr. Marshall. I have learned how to adjust medication and she is thriving. She walks at least a mile a day and is asymptomatic, she shows zero signs of MVD heart disease. Once again, I had to wait in my car until the appointment desk called. At this time I shared my dogs good news. I was put on hold and then told by the receptionist that my dog needed 1800$ worth of testing. I asked why, mind you this was before I had even brought my dog in from the car. I shared with the receptionist that based on my dogs status, I felt it was only necessary to do an xray and blood work. The reason I felt this way is because she is thriving, and even if her disease had progressed (which it had been a year, she is 13, I am sure it has progressed) I would not change how I am treating her. More information from testing would not change her care. I would totally understand doing additional testing if she were not thriving or was symptomatic. This was not the case. I offered to sign a waiver for refusal of recommended testing. This is standard practice even for humans. Dr. Marshall refused to see her. She denied my dog care despite my dog having been an established patient with her for three years. The receptionist who delivered this information was snarky and rude. She made me feel like a bad dog owner. Like I was denying my dog life saving procedures. I could never put a price tag on my dogs life. I love her like a child and I will do anything for her. VSS is unethical, Dr. Marshall is the absolute worst doctor I have ever encountered in my life. She is financially motivated and unethical. It is illegal for her to deny care to an established patient. This is what she did because she only wanted to treat my dog if she could run unnecessary and expensive testing. I am fortunate that I can afford specialty vet services, but I am not a fool and at the end of the day it is my decision to have testing. I can only imagine how many people VSS prey on that can not afford extra services. It is actually sickening. Animals are innocent, loving creatures who depend on our care and judgement. I guess I always believed Veterinarians were special people who chose the field for the love of animals. There is nothing loving about Dr. Marshall. Beware if you need a cardiologist. I recommend driving to Mizzou. I have had my other dog to Mizzou for specialty services and they are incredible. read more

Phenomenal. From phone call to end of the Appt. They are doing the best they can will all the new protocols. I felt like our dog got thorough attention and we are satisfied with the clear communication for treatment. Pricing is very fair. I would highly recommend this business. read more

Vss saved my dog in 2019. Two other clinics misdiagnosed him, once here they knew immediately what was wrong. He had a pneumothorax and was almost dead. He was immediately taken in for surgery. Now other 2 years later he is alive and going to celebrate his 12th birthday. read more

In hindsight, no the risk of surgery to fix a soft palate wasn't worth it. My Spike is gone and I am heartbroken. I shouldn't have ever agreed to do the recommended surgery. It didn't improve his quality of life nor did it make his life longer. It shortened it by completely ending his life. I was worried about the risk of surgery and I should have listened to my gut feeling. I should have canceled when I got a bad feeling. Instead, I literally walked my innocent sweet dog to his death and idiotically reassured him that he would be okay when he didn't even want to go in. I wasn't even there for him when he needed me the most to hold him and to love him. I left him while thinking I was doing what was best for him in order for him to have a longer, healthier life. I sent him to his death and paid for it. Knowing I did this is just horrifying! He deserved better. I completely failed him! read more

I recently took my dog in who had somehow torn his muzzle. I had to wait a while because dogs are triaged like humans and his injury, though ugly, wasn't life threatening. Once he was admitted, he was examined and I was given and estimate of what it would cost. When I got him back his face looked fabulous. I couldn't even tell he'd been injured. I know it was tricky surgery because the dog had to be sutured from the inside out. Dr. Mike did a fantastic job and the dog looks like his old self. read more

I've been here before with true emergencies and they took care of my dog. However recently, my accident prone dog had a non-life threatening injury and the experience here has been horrible. When the incident happened, I brought my dog to the emergency. $200 later, they said that they think something happened and said I needed to make an appointment with my regular vet so that my regular vet can send in a refer for surgery. I don't know why the emergency vet couldn't make that referral. Because the injury is not life threatening, we waited over a month to get a call to schedule a consultation (another 2weeks) with the surgeon. 1 x-ray and $300 later, the surgeon can't diagnose and failed to see my dog's limp. Even though I told him that 1- my dog doesn't show pain much, 2- I see him limping daily, and 3- my dog is currently on pain killers. I was sent home again without a diagnosis and a follow up appointment in a month. Tried to reschedule my follow up due to a personal issue. Follow up appointments are very difficult to reschedule as you have to see the same vet (no-not the one who saw him first, but the one who saw him last- neither could diagnose). Vets apparently only work very limited hours so if you can't be available, you're out of luck. Staff who answer the phone are incapable of helping and only so if you want the appointment or not. Meanwhile, my formally very active dog continues to be in pain, is severally movement restricted, and is potentially causing additional damage. read more

Expert staff. Cold and clinical. Don't expect much compassion.

Had to use VSS for the first time. My regular vet was not available, it was a holiday weekend. I took my dog in and the special care and concern they showed towards me and my dog was fantastic. The cost of all they done was very reasonable, and they have a way of making you feel like you are their only concern while you're there. Would definitely recommend VSS to anyone who is in need of emergency services after regular vet hours or if you can't reach your vet, for whatever reason. Care, compassion, and cost, they are the best. read more

I'm never the one to leave a negative comment, but VSS has now taken 6+ hours with my dog. She had very minor bite marks from a friends dog, and we wanted to get my dog in to be cautious of any infections. I called ahead of time, but that didn't seem to help AT ALL! Very upset with how long this process took, and we weren't even told it would take this long... complete waste of my day. Could have planned to drop my dog off and pick her back up if we knew were going to spend ALMOST 7 HOURS!!!!!!! At this vet. Absolutely, unacceptable. My bill came out just short of $300 to top it all off! Hope you're day is going better, whoever may read this! read more

Our dog began trembling uncontrollably and panting heavily at 5 o'clock this morning. After having no luck trying to figure out why he was so obviously distressed, and after realizing that his vet was out of town and unreachable, it became obvious that a visit to an emergency vet was in order. We have had great service from VSS in the past with other pets, therefore, we had no reason to believe that this visit would be any different. It was only after we pulled into the parking lot that we discovered that they are only providing curbside service. Imagine holding your shaking, panting pet in your arms in a cold parking lot while trying to answer questions from someone on a telephone, all the while worrying what was wrong with your dog and if he was going to be okay. We were told to go back and sit in our car and someone would call us when they had time to look at him. We sat for over an hour, and watched 3 other pets get taken into the facility, all while watching our dog tremble and tremble and tremble, and pant, and pant, and pant, just for a nurse to call us and tell us there was nothing they could do for us. His issues didn't seem to be emergency in nature, we were told. Call his vet, we were told. After explaining that his vet was out of town and that she could not see him today, the nurse simply said to get him an appointment for later this week to be seen by his usual vet. THEY NEVER LAID EYES ON THE DOG!!! How can you say that something doesn't sound like an emergency if you haven't even evaluated the dog. And why, in God's name, would you let a pet owner sit outside in a car in the parking lot for over an hour before telling them that you won't even look at their pet? Fortunately, my vet called as I was hanging up with the VSS nurse. She agreed, that yes, that was the wrong call on the part of VSS, and that it sounded like the dog was in extreme pain. She was able to get me in touch with her office manager in order to get an appointment with the other doctor in her office so that the dog could get some pain meds and some much needed relief. It's unfortunate that we had to wait this long, and the poor dog had to suffer for several hours, when VSS could have evaluated him, determined that he was in pain, and given him meds. VSS, please don't make pet owners wait outside in their cars just to turn them away. If you aren't going to at least take a look at the animal to determine if they are in distress or not, then tell the pet parent immediately that you don't think it's emergency. Waiting is agonizing for both the owner and the pet. read more

You should be made aware that you are not allowed in with your pet, regardless of the issue. They will not allow you in and do not tell you this before you arrive. My dog is like my child and this is not acceptable. Go to another place and ask if you can accompany your pet child in. read more

Waiting in the car for over an hour listening to my dog cry in pain and they are taking their time. They don't seem to care

This place is absolutely horrible. When we arrived, we had to wait outside for 2 hours before they even came to get our cat. Then we sat another hour outside waiting for them to evaluate our cat. They called with the recommended tests and said it would be an additional hour. From the time we arrived until we got test results was well over 4 hours. They couldn't find what was making him sick. In the end, they kept him for 2 nights, did blood tests, urine tests, x-rays and an ultrasound. And after charging us nearly $2,000, didn't have any explanations for why he was sick. When we came to pick him up, we had to wait in the car for another two hours. I will NEVER bring another pet here. read more

If give it 5 stars but we dealt with a couple rude individuals here but the services were amazing. read more

Veterinary Specialty Services - Picking up cam - Veterinarians Near Me - Ballwin, Missouri

I would not recommend taking your dogs here. They are somehow completely unaware of the canine infectious respiratory disease goin all around the country. We brought our dog in unable to walk, move, or even stand. They had absolutely no knowledge of the new respiratory disease and said there was nothing wrong with her. They prescribed an extremely low dosage of antibiotics that did absolutely nothing. If you think your dog could have the respiratory disease going around, GO SOMEWHERE ELSE!!! We brought our dog to her primary vet a couple days later and they knew exactly what to do and they gave her the correct medications that actually made a difference. The staff is very incompetent and uneducated, when I told them about the respiratory disease going around they had no idea what I was talking about and did not believe me. Absolutely shocking and very concerning. Not sure how anyone is this field could not know about this. GO ELSEWHERE!! read more

I think what they do for a living ia great! Dr. Coletti is the best at what he does in the specialty department, BUT the after hours services is all about the dollar! Management does not care to listen to your opinion on anything. They charge you for an emergency visit for stitch check that a doctor didn't even need to look at. Be very careful at how easy they are to charge a ridiculous about for a 5 minute check. And no matter what their employees are right, and the customer is wrong with NO voice. No compromise on large fee amount, cause every one in their eyes have money! I was also threatened that I would not be aloud to bring my pets back for calling and asking about disputing my bill! And that's after I have paid for 4 TPLO surgeries (about $11,000.00) other pet services such as strokes, had a pet put down and other help issues. That's how you treat your good customers! BEYOND DISAPPOINTED! read more

The front desk staff is incredibly lazy and rude. This place is extremely expensive, and worst part is the vets always recommend unnecessary procedures that cost thousands of dollars. EXAMPLE: took my dog is for seizures, and the vet recommended we do a scan of his brain--which would cost around 2K--they didn't even do blood work to see if his medicine was at therapeutic levels. Didn't even find out the medicine wasn't right until we had to take him there a second time, which was our last read more

If I could leave no stars I would. We were on our way in on a Sunday as our dog was dying and our dog died 4 minutes from VSS we called immediately once we got into the parking lot. They instructed us to pull over to the side of the building to be in a more private area and that someone would be out in a couple of minutes to assist us. Well, a couple of minutes was 2.5 hours later. My husband called multiple times. We never wanted to be rude but my I was holding our dead dog in my arms the entire wait. It was very traumatic. They should be honest about their wait times and have more empathy. I will NEVER be bringing any of my pets to VSS again. We needed up calling another 24 hour animal hospital and leaving to another site. read more

Be prepared to wait. And wait. And wait. And wait. At the Manchester location. You can have an appointment and it doesn't matter. Don't bring your kids in the car. It's going to take forever. read more

This place is highway robbery!!! My cat is a Persian born with small nares that affect his breathing. I brought him there to see if they could do a simple laser procedure of widening the nares to make it more comfortable for him to breathe. Looking it up online the cost should be anywhere from $250-$500. They literally quoted me thousands of dollars to be able to repair his nose for the sake of him to be able to comfortably breathe. The veterinarian sounded like a slick salesman trying to talk me into all sorts of CT scans of his throat and other areas that did not pertain to the actual surgery. They should be completely ashamed of themselves. I feel like I wasted my time making the trip and the hundred dollar co-pay just to see this thief!!!! This was on one of my only days off with my toddler son in the car. Do not go there, they literally just want your money. read more

It's a busy emergency room - went there on Sunday evening. The vet was the kindest vet I have ever met. She spent time talking about options, explaining everything that was happening in medical terms that made sense. They were all working so hard, so quickly with everything going on. They are good people here. read more

It is never easy (or cheap) when you have to take your loved one to VSS. I have taken two of my cats there both for ER visits and scheduled visits in cardiology, oncology, and neurology. My cats have stayed in their ICU before and during COVID-19 and the level of care is magnificent. I can't tell you how many hours I have spent crying in that parking lot...Today I am moved to write this because my 16 year old cat has been a patient here for at least two years during which he was treated for lymphoma, hepatitis, and finally a neurological condition from which he did not recover. My cat probably would have died 4 years ago if it wasn't for VSS, then again a year ago when he was diagnosed with lymphoma and we started chemo, he then went into remission and lived another full year until he probably had a series of strokes or developed a brain tumor. But not before being rushed there at death's door with hepatitis and had to be in the ICU with a feeding tube for two days and nights. The saddest day came on Monday when we had to make the saddest and hardest decision to let him rest. Today I received a bouquet of flowers from Dr. Smith and her team in Oncology with a heartfelt personalized note. They clearly didn't have to do that, but I am so touched and grateful that Dr. Smith reached out like that. She showed more compassion than any of my friends or relatives. Thank you for treating my sweet baby which such care. read more

I forgot to tell you the price these people wanted to c-section my little dog. 3,000. We couldn't leave her till we handed over 1,500 dollars. Who carries around that amount in cash in the middle of the night. We were just lucky to have it on hand that night. Three puppy's were lost after their neglecting handling my dog. They don't care. Doctor was condescending. Tech's stayed in the front desk, 4 or 5 playing on their phones. DO NOT USE THESE PEOPLE IF YOU LOVE YOUR PET read more

Ok no one ever wants to bring their pet here but sometimes it's a necessity. They are truly open 24/7. They will take great care of your pet. Sadly this is our second visit. First with our new cat. We were directed to come here from our regular vet as our cats injuries were too significant for them to handle. They got us in right away with records electronically sent over including X-ray images. It appears they provide services including oncology orthopedics and general medicine here. We needed an orthopedist. Of course unless there is a need, surgery was not done until a weekday so our cat was kenneled for 2 days. They called everyday with an update and took very good care of our cat. She did great with surgery and they sent us home with instructions and medicines. Overall a great experience. My only criticism is they need to explain the itemized costs a little better and I would prefer they run some tests by the pet owner before proceeding. They took great care of our kitty. read more

Do I even have to give one star? I was told by my vet to take my dog to the emergency vet because he had ingested a corn cob. He was vomiting, pacing, and panting. I was told to let them know it was an emergency but still sitting and waiting in the car after an hour. I'm not sure if I could call this an emergency animal hospital if your pet is to wait in an uncomfortable back seat! I should mention my dog is over 100 lbs so the car is not the most accommodating for his size! read more

Brought my dog for surgery; They ended up killing him. Do not take your pets here; Then 8 months later I get a bill from a debt collector saying I owed them money. They never sent us any bills saying we still owed money. Now they have hurt me personally by hurting my credit. Just being turned into a debit collector downgrades your credit. They is very rude, and it shows how unorganized they are, if they cannot even attempt to call or send a bill. read more

My greyhound Serena was diagnosed with terminal osteosarcoma two months ago. I took her to VSS as her vet recommended the clinic. I could not be more thrilled with the care Serena received and continues to receive. Two days after her diagnosis Serena had her right front leg amputated. The staff was fantastic to her needs. She received consults from an oncologist, radiologist, and orthopedist prior to her surgery. VSS gives a low and high estimate for the cost of care. My dog stayed an extra day in ICU, and the cost was still below the high estimate. Serena is currently receiving chemotherapy treatments. Her oncologist and technician meet with me during every treatment to discuss Serena's progress. They are truly concerned with her quality of life which means so much to me. read more

VSS does many things well. For emergency services, I would not hesitate. However, for orthopedic work, you can do much much better. Mark Anderson in particular has a poor reputation among the knowledgeable competition obedience community, and I, by unfortunate personal experience,concur. If you do decide to get orthopedic work done here, you should immediately find a specialty veterinary rehab clinic. This is now a veterinary specialty, and you will get far better results than working with a non-certified person with a water treadmill. Good for some services; very poor for others. read more

Took my dog here & had a $350+ test done to see if she had a rare disease. They started her on the medication because she there was enough evidence she was positive for the disease. Never once did they call me what the results were. We called for 4 weeks, leaving voicemails inquring what the status of the test was. When we finally got a phone call back, they said they'd email us the results. She was positive for the disease. They also wrote in "left a voicemail," but no voicemail was ever left, nor was it dated when they supposedly called me. We explained that because of the delay in response, we needed more medication, since they only gave us about a 2 week supply. They were extremely hesitant to refill it, & wanted us to see their neurologist before they'd refill it. I informed them that she's been off the medication for 2 weeks and she needed it. She died 2 days later from complications from that disease. In total, we spent close to $2600, and lost our family member. Would NOT recommend this place!! If you need a specialty vet, you're better off driving to Mizzou/Columbia. read more

Glad to have the 24 hour service available but they move like molasses. Still waiting to get my dog an hour after she was discharged by the vet. They can't bring me my dog due to having other emergencies. Yet my dog is suppose to be being monitored closely due to having a grand mal seizure this evening. Whose watching my dog in the place right now if they don't even have staff available to walk her out! read more

This place really helped us. Both of our cats have pneumonia. We couldn't get them into regular vet soon enough. This place took X-rays and got us medicine for them. The doctors and staff friendly and helpful both times. Thank you so much! read more

I wish there were more stars for this incredible place. Honestly, for a situation you hope to never find yourself in, I couldn't have been happier with my experience. My poor little man had a three day stay in doggy ICU and from the moment I called in a panic to the day I took him home, we had nothing but compassionate A+ level care. Each person we encountered from the front office staff, technicians, and the vets themselves were patient and diligent in treating my dog. The little man had to undergo quite a few tests and needed lots of medication, but I understood what was going on because each person I spoke to took the time to explain everything. They even gave me tips on where to shop around for his medication and helped me practice giving insulin shots. I received status updates and call backs regarding his care EXACTLY when they said they would call. I was able to come visit each day and we had our own little room to hang out it. Frankly I was stunned by this. The office obviously runs with incredible efficiency. Just sitting for the brief time I was waiting for care, it's amazing to see how many people come in and out and call for advice/appointments. This is not my primary vet office, only for location purposes, but if anyone needs emergency care for your pet I wouldn't hesitate to recommend this office. I'm so grateful for your treatment of my pet! read more

I was referred to the vet oncologist when my cat was diagnosed with cancer. The vet oncologist was super friendly, very knowledgeable, and spent a LOT of time with us providing a great deal of information and options and answering every question we had. We then had an appointment with a vet surgeon who was also quite helpful and kind. The planned surgery was cancelled after an ultrasound for reasons I don't need to share, and they refunded the deposit easily since the charges were less than predicted. I went back a year after that whole incident to consult again and was impressed yet again. The only complaint I might have is that we waited about 20 minutes past the appointment time to be seen. I guess that's what happens when the vets spend as long as they do with each family. It's also very "dog heavy" with the photos and the customers in the waiting areas, but my cat was treated well. read more

I love this location! The Veterinarians are so very helpful and friendly. We have brought both our dogs here and they have recieved the A+ Rating in my book! I would recommend anyone to go to them if your veterrinarian has done all they can for your animal. read more

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Listen these people are really amazing. The whole veterinary community are so short staffed that these people are working their butts off to take care of all the animals in their care. If you have to wait then be thankful...that means your pet isn't critical and DYING, if the receptionists sounds rude it's because people have been calling and berating them all day for not being magical robots that cannot immediatly accommodate a dog that's been limping for a week but you decide that TODAY it's an emergency. Be kind... this field had a extremely high suicide rate and thid field is filled with empaths who are working so hard, understaffed and underpaid, and care so so much....you have no idea how much they care....I would take my pets to VSS any day of the week. Thanks for all you do!! read more

In March 2010, I rescued my shep. mix from the horrible conditions of the old Gasconade pound knowing she was either going to die on her own if she stayed in there another two days, or she'd be the first one to be put down. When I got her from the pound, she had pneumonia and multiple types of worms. After getting her checked out at my vet she was still getting worse and two days later I knew I had to take her somewhere fast. A co-worker recommended VSS and I could not have been happier with their services! While they do give you a low and high estimate of services, mine did go a little over the high end as my dog had to stay in an extra two days to be treated. The staff was great and always returned my calls in a timely manner and always showed compassion when I would go to visit her. I have since moved back to Chicago and have brought her to several vets as it has been determined that she has chronic emphysema and will never full recover from everything, but while going to different vets up here, I have been told multiple things they believed to be wrong with her and I still would travel down the St. Louis in a heartbeat to take her to VSS if she needed any medical attention. In August 2010, I emailed them x-rays and they gladly looked at them free of charge and told me their findings and gave me an estimate of costs if she needed to have a surgery done. No emergency vets in Chicago would look at anything free of charge and their estimate of costs for possible lung surgery were $5,000 more than VSS. This place is WONDERFUL and I truly wish the Chicagoland area would come up with a place as great as this. To some people, their prices may seem high, but in reality they take wonderful care of the animals and compared to other cities, the costs are extremely low. I also know they work with Stray Rescue of St. Louis and therefore have a fantastic reputation with strays/rescues that may have more compromising issues. read more

VSS nearly killed my dog because of incomprehensible negligence. I brought my dog in in because he was not eating and his belly was hard, and there was a presumed blockage. They did multiple xrays that showed foreign materials in his intestines, and therefore decided to do emergency surgery. Once they opened him up, they determined that there were no foreign materials from what they could tell (but the surgeon admitted that it was hard to feel because his intestines were so insanely swollen) so they closed him up with 10 inches of sutures and staples. This was on a Saturday. On Monday, even though he hadn't eaten after surgery, they sent him home with me without doing any additional tests and with no post-op antibiotics. By Wednesday, he still hadn't eaten aside from a couple bites of homemade chicken and rice so our vet did some bloodwork. We adjusted his meds to see if we could stimulate his appetite with no luck. On Friday at 5:30 am, 6 days after surgery, I called VSS and told them that my dog threw up 2 hours after Cerenia (a powerful anti nausea med) and was still extremely nauseous and informed them that he hadn't eaten since surgery. They told me "well your vet already ran any tests we would do, so you can wait for them to open and take him there." So I waited 2.5 hours until our vet opened and our vet had him come in immediately. Our vet admitted him and gave him antibiotics because his white count was elevated, indicating a possible infection and instructed us to bring him back in the following morning for a recheck. On Saturday morning (1 week since surgery) I told our vet that he still hadn't eaten, and they decided to do an X-ray as a "just in case." In the 20+ years our vet has been practicing, he's never experienced a vet missing a GI obstruction with an exploratory surgery. But the X-ray showed something weird in his intestines so he determined that he needed an ultrasound immediately to get to the bottom of it. He called VSS and explained, and VSS simply told him "we don't do ultrasounds on weekends." You'd think that they'd want to jump through hoops to care for a dog who they'd just done an invasive surgery on a week prior whose health was rapidly declining, but no. They didn't call anyone or even try to get a radiologist in, they just said "you'll have to wait until Monday." Thankfully, that answer was unacceptable for my vet, so he called around and got us into Mizzou. I drove an hour and 45 mins and they called in everyone necessary to give my dog the care he needed, and he got his ultrasound. The ultrasound showed that VSS MISSED THE FOREIGN OBJECT IN HIS INTESTINES. It had been there for over a week and was now weaved throughout his intestines. They immediately sent him into his second emergency surgery, having to reopen him and fix VSS' egregious error. When I called VSS, all they had to say was "we couldn't do the ultrasound." I got no apology for my dog now needing a second surgery, just "I don't know how that happened." So not only did they severely mess up his original invasive surgery, but then wouldn't take the steps to urgently correct their mistakes. What good is an emergency vet who can't provide animals the help they need on weekends? They were going to allow my dog to suffer for another 2 days. VSS does not care about your pets. They are negligent and careless and I hope that no one ever has to go through what I've been through or that no pet has to suffer like my dog did. read more