The only reason I am giving one star is because I can't provide a lower rate, and they do have an agent named Marion Roland who is probably the only honest worker there. He warned us by showing us this rental in the deplorable condition of filth it was in, before showing it to my disabled father and brother who were to occupy the location. This company advertises "CLEAN" rentals. I am sorry, drawers full of mouse feces and dead roaches do NOT constitute clean by any definition. Mr. Roland showed us the property because he had concerns, and yet the realty company still felt that it was ok to rent this property out in this condition. We were interested in the home because the home had handicap features, and my father is paralyzed on his right side. After viewing the home twice, once with my brother and father, my brother and I agreed to pay the $800 security deposit to take the home off the market. My brother and father viewed the home on a Sunday. Monday I turned in the deposit. Monday night my brother called changing his mind stating that the home would be too much for us to clean and repair, because Veterans stated they were going to clean the home. I called Tuesday morning and spoke with Kylie Craft who with an attitude stated that the home was already off the market and the "security deposit" was nonrefundable and that the verbiage was in the application we signed. I shared my concerns after she asked what the concerns were and she stated that the company would do everything they could to make us happy. I asked for a copy of the application. She said to give her "a little bit" and she'd email it to me. She never did. We moved forward with the lease signing, paid the prorate, and another $800 in security deposit money due to my dad's poor credit. My mother and step father cleaned the entire home, and painted the guest bathroom and front living room in an effort to make the place livable. That was about $300 worth of labor and supplies. They cleaned for two days. I never asked the company for reimbursement. My father moved in officially on March 2nd. My brother had not moved in yet. Keep in mind my father is disabled and confined to only certain areas of the home. On March 4th, I located in the kitchen and laundry room, two adult unfed bedbugs. See pictures. Concerned, I immediately contacted a friend who is an honest pest control specialist. He came out in the morning on Thursday. He confirmed bed bug activity by confirming the bedbug photos, and noticing areas of the home that appeared to be sprayed and treated with diatomaceous earth. There were also areas of the walls covered in bedbug and roach feces. That afternoon, I went to the realty company and talked to Andy Williams, another agent. He wrote down a message for Kylie for when she was to return. She never called back. Finally, Friday morning, my husband and I returned to the realty company to speak with Kylie. She stated she did not think that we would be responsible if bedbugs were already in the home and her plan was to contact the owner, the broker, and their pest control contractor so that we could come together and discuss the findings. She asked for us to give her "a couple of hours". We didn't hear from them for another week. See pictures. During the period of us waiting to hear from this company, we located a total of 3-4 bedbugs in my father's bed. My father is coming from an independent senior living facility where he lived in a 700 sq. foot CARPETED apartment. I called the facility and asked if the apartment had bugs, they said no and attested they have not had a bedbug issue. You cannot tell me that in a period of 4 days, my father would cause an infestation where we are seeing adult, unfed bugs.Their correspondence was that we were responsible so we left. Turned in the keys yesterday. They can keep the $1600 if that is what it takes to never work with this company again. read more