I've used this company three times in the past 18 months for private pet cremations, each time…read morearranged through the in-home euthanasia service I trust and deeply appreciate. Until now, the convenience and care they offered made the difficult process a little easier, despite the cost. Unfortunately, my most recent experience with picking up my beloved 12 1/2-year-old dog, Koa, was very disappointing, and I will sadly be looking elsewhere in the future. When the driver arrived to transport her, he unrolled a transfer mat onto my clean bedding that was visibly soiled from the previous pickup. He quickly apologized and replaced it with a clean one from his vehicle, so I let that slide--mistakes happen. The bigger issue came at pickup. I was unexpectedly charged an additional $21 for the mahogany urn because, according to the receptionist, the company had recently changed (suppliers?) and now charges extra for that option. She showed this was noted on the form I signed at the time of service. While it may have been in the fine print, I was not verbally told about the change or the upcharge, when I paid him for everything else (at the time of service)--something that had never happened during my two previous experiences with the exact same urn selection. During that moment, I was crying, didn't have my glasses, and was in no state to scrutinize paperwork. I trusted the process would be the same as before. Had the driver simply explained that the included urn was now different and that mahogany carried an extra fee, I would have happily chosen the standard one (which I actually prefer and think is prettier). Instead, the new "mahogany" finish is noticeably different and no longer matches the three previous mahogany urns I have from this same company. I ended up paying the unexpected fee because I just wanted to bring my girl home and they are almost an hours drive from my house-I didn't want to come back. However, I am very disappointed in the result. The woman working the front desk that day was new, incredibly kind, and clearly wanted to help, but she wasn't able to waive or resolve the charge on the spot. I'm truly saddened that after 4 services (in total), this is how my relationship with this company ends--over a $21 surprise charge that could have been avoided with a 30-second conversation during an already devastating moment. The convenience was meaningful to me, but trust and clear communication matter more.

I coordinated Loving paws with tranquil passings. (The vet from tranquil passings was fantastic…read moreso this has nothing to do with them, I would use them every time that was a great experience.) We had coordinated the times between each of the companies so that when the euthanasia was finished loving paws SHOULD have been there to pick up. After waiting for an hour we started calling them. Craig finally called back 45 minutes later. This was excruciating for me to have to look at my beloved cold dead dog laying there with no more life in him. When they finally showed up 3 hours after scheduled, Craig looked like he just got out of bed in sweats and floppy boots, very unprofessional, said their van broke down. I asked why no one bothered to call us and let us know. No response. Never apologized just picked my dog up on a stretcher and left. No compassion, no offer to do the foot print, etc. (luckily the vet that had come out did it). Then after 2 weeks no call on the ashes being ready to pick up. So I call them and they say he has been ready for a week and that they had called us (they didn't). Will not be using them again. Would give 0 stars if I could.

They were kind and they were done sooner than I expected. I didn't realize I would be emotional all…read moreover again. I almost didn't choose crematio but I am so glad I did. I feel relief and love, knowing she is home with us again. Thank you for the respect you showed my sweet Ladybug

Very kind, thoughtful with us. We have him in the velvet pouch - now to choose an urn. They…read moreoffered to set up the engraving. Would recommend.

All Pets Cremation Services treated my beloved deceased cat and I with respect and kindness. They…read moreoffer a "witnessed individual cremation" service which allows you to witness the entire process of your pets cremation if you wish. You have to call ahead of time and specify what your exact wishes are. Very accommodating and kind. I highly recommend their services. Thank you All Pets! Misty C.

From the owner: The special bond between people and their beloved pets cannot be measured…read more Our caring and sympathetic staff is dedicated to providing you with a quality professional service to help you through this difficult time.

Thank you West Coast Pet Memorial for taking care of Shugga Cat. Thanks for your kindness and…read morerespect. I have used West coast pet Memorial in the past when we lost our beloved Sissy cat and we appreciated the wonderful way you took care of Sissy and us. You all are truly the nicest and we appreciate you. If you have lost a furry member of the family I would highly recommend West coast pet memorial!

The staff are wonderful people who are sent from heaven. After an absolutely devastating experience…read morewith our beloved pet's transition in our home with North Idaho Vet in Sandpoint, interacting with the staff here was like a comforting hug. Just what we needed during a deeply difficult time. Thank you to the staff for your compassion and great communication.

feb 26 ' limiting practice to in home euthanasia.....my cat now= is not in that situation …read more have heard wonderful things about excellent kind care from this mobile care-giver.

Dr. Kennedy is a special man who happens to be an excellent Veterinarian…read more He is sensitive and kind. He is intuitive and brilliant. His help with my beloved doggos was soothing. I'll never forget him and can never tell him thank you enough.

When our cat unexpectedly passed away we came in the moment they opened and they gave us a room to…read morebe with her in without any warning or without the cat even being in their system. Though we were in the system already which probably helped. They were able to answer all of our questions and were extremely patient, kind and understanding. In the mail we received a letter from all of the staff sending each of their handwritten condolences over our loss and it contained paw prints of our cat which meant a lot. We take our other cats here for checkups and the staff is always incredible. Whether your pet is sick, healthy, or even already passed you can take them here knowing that they will be taken care of. Other vets are good, but SouthCare goes above and beyond.

I called to schedule a nail trim for my pooch and they referenced they could not accommodate that…read moreappointment unless I also schedule a Well Check. Mind you I go every year to do a well check and update all shots. I said that I will be coming in next summer and that I do the well check but Laurel, practice manager referred to me declining the Well Check last summer even though I came in and got all shots, they checked her ears, breathing and body. So, I'm very confused as to what I am missing but pretty much lost me as a paying customer going forward due the contingency of not wanting to pay $86 in order to pay $27 for a nail cut. I know where I need to spend my money but SOUTHCARE Vet thinks it's okay to waste peoples money and seem to care about profit over people and pets.

Okay so my dog was attacked on March the 1st 2026 and my husband rushed him to the hospital my dog…read morewas still breathing and blinking and moving around when he gets there they charge him 169 just to take my baby to the back not to do any work on him or anything just to take him to the back! I have receipts ! They take my husband to a room and tells him that our baby has to have an emergency surgery so that's when he calls me (I'm at home with the kids) he ft me and tells me hey they are saying they have to do an emergency surgery it's nothing but money with them please don't take your doing or any animal here this rate is a 0 rip to my baby tank

Terrible experience. We were sold countless tests we didn't need and given prescriptions that made…read moreour pet worse. We watched our young dog deteriorate over weeks on their treatment helpless to do anything. We sent emails asking for feedback and received no response. When we found a more qualified vet and asked for our records to be transferred we were told we were banned from the clinic. This group is unhinged and shouldn't be allowed to practice veterinary medicine. Don't take you pt here.

Fairly prompt for a NYE emergency! They did take more urgent cases ahead of us, as they should! But…read morethey kept us informed of the wait and that was appreciated. They treated our little ShihTzu with love and care and at about half the cost we'd anticipated. She was given what she needed to get comfortable and get well without the "ER Gouge." I would use them again if needed, even though they were about 40 miles from our home. They are a fair and caring facility.

My dog had an abrasion on her leg that she kept licking. She is a highly active border collie who…read moreloves to play ball and one of the balls hit her leg. I thought she may have an infection. The vet took loving care of her with an x-ray to make sure she had not done damage to the bone, antibiotics, and anti-inflammatory. Happy with service and cost.