I have been bringing my cat Bo (Beanie) to The Animal Health clinic since he was 7 weeks old. He is…read morenow 3.5 years old. Their level of care is immaculate and pricing is extremely reasonable. The reception remembers Beanie every time he comes in as a kitten would give him cuddles before his appointment time! Bo just got neutered last week and the vets were, again, immaculate. I can't stress how wonderful the level of care is here. Reception is also spot on and the techs always call and are extremely supportive and informative. I live downtown but always take an Uber to this clinic. It's worth the extra time and money.

First experience bringing the new cats. Call twice to make an appointment, no answer, left a…read moremessage, no one returns the calls. Finally land someone on the phone a week later, make a Saturday morning appointment specifying that I need to be somewhere by noon. Appointment time of 10:40 not respected. Multiple people with 11;00 appointments for both cats and dogs seen first, walk ins seen first (non emergency) I had to leave after an hour of waiting with my pets still not treated. I had to leave my pets to have their booster shots and send a friend to pick them up, not be able to complete 2/3 of the appointment as I am not there to be shown how to trim their nails (the only reason I was waiting to clip them) nor ask for the vet's investigation of a certain coughing/sneezing behavior that's been repeating (kept video of the incidents) nor provide any in person information relevant to their check ups and other issues with their diet. At no point did the staff advise us of any anticipated delay as we say there for an hour. The service has drastically changed since I last used their services and I will be looking elsewhere for my pets' needs.

Great little clinic with good reception staff. As this was my pet's first to this clinic they…read morelooked at her file and created an account. Due to COVID restrictions we are not allowed accompany the pet in the exam room. Doctor was very professional and explained that my chonky girl needed to lose some weight. Doc also gave me a free bag of dental food so yay! The only problem is due to an on going construction there is no parking space nearby to park while your pet gets examined.

While on vacation my doggy somehow got ahold of a double chocolate chip cookie. Had to find a local…read morevet last minute. Staff and veterinarians were amazing. Friendly and thoroughly explained the process and pricing. It's a well organized and clean office. Most importantly my doggy feels much better.

Love, love, love Dr. Seto. Caring, compassionate and…read moreknowledgeable. I have been taking my mini schnauzer to Dr Seto for 13 years through her many health issues (pancreatitis, food allergies, dental issues and diabetes). He is always available at short notice either in person or by phone and ready to offer options for care and treatment taking cost into consideration. Best vet EVER! Even the dog likes going there.

What happened? No one can reach Dr. Seto. Always reliable and such a good vet. A neighbour had to…read moreput down her 15 year old dog and after being a client of Dr. Seto for more than 16 years, called to book, and no one returned her call. This is not something a petowner takes lightly and it's a time of great stress. Another neighbour called for his cat and no reply. I've been trying to reach Dr. Seto for months (He usually would get back to me within two days). No response. And no one explains. No one replies to emails. Terrible to see a reputation ruined.

Could not ask for better, more helpful, more caring, more responsive vets. We had a nightmare…read moretrying to get the paperwork for my cats to travel to Japan and everyone at Cote St Luc Animal Hospital was incredibly friendly and helpful. Everyone went above and beyond to help me get my cats ready to travel - over the holiday period at that!

This place is the epitome of everything racist in Quebec. If you are a white person they will serve…read moreand treat you like a royalty. We went here today and had an appointment for 11 am. We arrived at 11 and called the reception and was told to wait outside while they are opening a file for one of our dogs. We were at the door when we were asked to step aside because a customer (which is white - I'm mentioning the race since it's relevant to this review) arrived and needed to pick up medicine which is fine that she gets to be served before us since she was only picking up medication. We ended up waiting for an hour outside so we called again and we were told that we were late (the lady never mention that they will not see us anymore and made us wait outside for few more minutes) and then something distasteful happened, a white couple arrived in their fancy car and they did not only get to be served first, the employee actually went outside to assist them ( a courtesy that they didn't give us) and bring the couple's dog inside first. I would have tolerated it if it was only me waiting but we had our two dogs with us and they were getting overheated waiting outside. This place is utterly repugnant. It treated us like a second class citizen so If you are a person of colour avoid this place at all cost for the sake of both your dignity and your pets' well-being but if you are white by all means go to this place because you will be treated like a royal and they will cater to your every whims.

I can not say enough AMAZING things about this clinic!!! My…read moresenior poodle desolated both hips over the years and , they treated him and gave him top notch care, may I add the doctor called me on the weekend to see how we were doing ........ I was a mess HIGHLY RECOMANDED

Very good service and more important, honest and impartial; they really care about the animals and…read morewill offer you additional medical exams, medicine or special food ONLY if they really think this is required. This vet is far from my home but because I know they can provide an honest and precise diagnostic, I am going there every time I need to see a vet. To often in the past I went to vets telling me biased stories in order to sell me lots of overpriced stuff that wasn't required. It's not too hard to detect that if you ask a lot of questions; in that case their answers do not support very well their claims. Rest assured, you won't have problems like that at Vet Pillet and their prices are quite reasonable.

Their new location is beautiful. It's four times as big, with a beautiful waiting room. The whole…read morestore front is tall windows, and they have multiple rooms to see patients. The staff is always friendly and accommodating. They've always gone above and beyond for us and our furbabies. Dr. Drooker is the kindest most genuine vet I've ever been too. He's honest, caring and not out to get your money. He never judges when I email him with silly questions, he takes the time to answer, explain and genuinely cares. They are very reasonably priced, and they never push unnecessary test on you. I've recommended everyone and anyone I know with a fur baby and everyone absolutely adores this clinic. Very excited about their new location.

What makes a veterinarian clinic great ... it's staff!…read more Thank you so much for taking my dog in today. I left a message this morning to see if my dog could get her nails clipped. I was concerned that my dog couldn't be seen since we are traveling here from California. Within a few minutes one of the ladies from the clinic returned my call and reassured me they could clip the dogs nails. Upon arrival the front desk staff were friendly and welcoming. While waiting for the vet technician to take my dog I could see how well various staff assisted other clients. Everyone was served with kind individual care. The vet technician caring for my dog was gentle and accommodating to my dog ( who has a metal pin in one of her back legs resulting in limited wear on the nails on that paw... my dog was so comfortable after having her nails clipped she didn't try bolting out of the clinic... she calmly waited while I paid and drank water ( which the staff kindly provided to the animal waiting). Thank you again

Excellent vet. Very friendly and helpful. Was visiting Montreal and they helped me with a travel…read morecertificate for my dog.

the setting and environment are great, plus I am confident my pet is in great hands here, but you…read morepay a premium for this. not only are their fees high, there seems to be a practice of over-selling and pressure tactics to get your bill higher. This is something I have heard from multiple clients. Make sure you always ask what something costs before you go ahead with it. Also, make sure that the vet (and there are numerous ones) looks at problems incrementally rather than assuming the largest (and most expensive) procedures are necessary. If you know what your pet needs, phone around for a quote! If you know what your pet needs, this is a great place to go. If you are searching for an answer regarding your pet's health, be aware that you might spend a lot of money getting to the result.

I had an appointment today for the first time, and was taken into an exam room about 5 minutes…read morelate, which is impressive. The tech was so friendly, and sweet to my cat. The exam room is nice, I enjoy the tall chairs which allow for an owner to sit and still be close to their animal. The tech left us after taking my cat's temperature, and we sat in the exam room for a good 40 minutes before the vet came in, and she apologized and explained that she was going over his files from our previous vet, so I was very happy that she wanted a thorough understanding of him. The exam was standard, she addressed all my concerns perfectly and even made some helpful suggestions about his care. Confident this will be our new family vet.

My pet was seen by Dr Touret, vet oncologist there on Fridays. Dr Touret took me and my pet 15-20…read moreminutes later than scheduled appointment each time, and then cut appointments short . Receptionist told me when I booked first appointment that appt's with Dr Touret are booked for 1 hour long time slots. The price is 200$ per hour plus tax and I never got more than 20- 30 mins of the 1 hour I paid for. In addition Dr Touret cut corners in my pets care despite cancer diagnosis, and me requesting tests, and put me off on multiple occasions. It appears from her reaction in consultation she didn't read chart sent over from my pet's regular vet. Nor from the Centre Vet Laval where she works out of most days. She referred me to ER at Centre Vet Laval for a serious issue, yet didn't appear to have read the resulting notes then either. Despite the cancer diagnosis, she did not listen to my concerns and brushed me off . She is detached, and lacks urgency. She claims on her Cancer Vet Montreal website to guide and support you and your pet with compassion, and empathy, through this difficult time. NOT my experience at ALL with her. Very very dissatisfied. Be Careful!!!!! My experience was she was disingenuous, and she refused to answer questions about how she handled certain issues, and denied my request for imaging tests, and then at another appointment said she didn't do them because I did not want them which is completely false. I asked multiple times at multiple appointments for imaging, and she said "not needed". But for me, it was very important when making decisions for medical care. This is my choice to make, not hers, and she denied me that. Perhaps there was something else that can be done, perhaps, I would change my mind on certain choices in care that I was leaning towards. .However, this seemed not to matter to her. This is super alarming to me, that she thinks that it is ok. I had to go to another vet, across town to have imaging to ensure to make the right medical choices for my furbaby. I honestly felt she was not 100% interested at all in helping,. This is my beloved pet, and she should be understanding of the stress a pet parent is under, with cancer diagnosis and be more willing to recommend things or give pamphlets if is too much for her to explain. Never, will I ever recommend to anyone I know with a pet. If you love your pet, please, please, please, please go elsewhere.