Terrible experience. What started as a minor garage fire repair in September 2025 is STILL not…read morefinished as of March 27, 2026--despite an initial contract promising completion by the end of October. Communication was awful. No updates unless I chased them, and then it was vague excuses or blame-shifting to the city and subcontractors. Andrew, my company contact, contact Was nonexistent or inconsistent. When emails went to his brother owner of the company ? (due to nearly identical addresses), the responses were rude and unprofessional. I paid over $20,000 and still have not received a final itemized statement. Work quality is just as bad--poor roof support, ongoing leaks, and issues they tried to dismiss as "pre-existing" after covering them up with new siding and Sheetrock. I assure you, there were no leaks previous to this minor fire. This has been a costly, frustrating mess. Avoid this company.

In the month of November, our kitchen faucet leak (which sounds so simple) turned into an event. A…read moreremodeling event that required a variety of additional support. While our Insurance company allowed to select anyone in the area to assist us with the new flooring and details, they did recommend NWA Restoration as an option. We took them up on the offer. Because of the complexity and coordination with the flooring company, we chose to work with both because of their previous partnerships. While they were at it, we asked them for a few extras like painting our bedrooms, installing new the faucet and instant on hot water tap, and painting and cabinet work for the effected kitchen island. There were some challenges along the way. You should expect some. The good news is that Aaron was extremely responsive and attentive to each concern. He starts his mornings earlier, and responds quickly. They completed their work on time, the rooms look great, and the updated kitchen island is outstanding.

A Helitech representative was very patient, honest and responsive to my inquiry about my subfloor…read morejacks needing a check. The company I used four months prior to my Helitech inquiry was unable to get to my site for active-up in a timely manner, and a Helitech rep was very helpful in our phone conversation. I don't know what I'd have done without their advice.

Our neighborhood pool was suppose to be finished a year ago. We broke ground in the early spring…read moreof 2023 and it still isn't done (May 20 2024). It is a basic size pool. The pavilion that was built almost blew over because it wasn't built properly. They did fix the pavilion, but the fact that it could have really hurt someone is scary. They are not reliable and I would highly suggest finding someone else to work with.

Great swimming pool builder in Northwest Arkansas ! High quality work, and friendly owners.read more

We contacted Surfco just before Thanksgiving to help us assess and repair the damage caused by our…read morewasher flooding part of our home. From the beginning they seemed to not want to answer many of our questions and aggressively pusged us to let them start right away. Once we agreed to what they recommended they began work and we began to have more than a few issues. A different person came out each day to check on the loud machines that were running 24/7 in our home and they each would tell us something different about the progress. One day we were told it was almost dry and the next day we were told it was still soaking wet. We were told our tile may need to be ripped up due to the reading a supervisor took with the meter they all used that said our tile was soaking wet underneath. When I asked the people who came the next day about the tile they told me that the meter did not work on the tile and would always read as soaking wet no matter what due to the temperature of the tile. This continued on for about 5 days each day bringing contradictions. They finally deemed our house dry, pulled the machines out, and let us know they would send out the repair person to give an estimate and get started sometime in the next week. It took almost two months for the repairs to begin. We had to deal with a 3sqft part of our wall being gone, no baseboards in half of our house, said baseboards being piled and stored in various places in our living room and garage, and one of our doors that leads to our garage not having a frame which made it very difficult to keep our house the correct temperature. Once repairs finally began they were not what was promised. We were told the baseboards would be picked up, taken to their work space, professionally spray painted and repaired before being put back. When we arrived home and our baseboard were back on it took only a glance to see brush marks on them. We were told plastic would be put down to protect our floors while they were in our home working, but our dark floors still have bright white caulk and paint on them that we will now have to clean off. When the caulk was applied to the baseboards it went up the wall and overall looked very messy. When we asked for this to be fixed, they begrudgingly did so and then proceeded to say that they could only partially fix it "due to the shape the wall was already in." During the removal of the baseboards part of our wall was damaged and we received the same line when we asked them to fix the damage that they had caused. Things in our kitchen (where no damage was being repaired) were broken, which we would not have known if the clean up attempt hadn't been done poorly causing us to find pieces of glass on our floor. One of the holes that they drilled was not covered by the baseboard when they were reinstalled, but it was left that way until we explicitly asked that they fix it. They missed places that needed to be repainted and overall had zero attention to detail causing my husband and I to have to constantly check the work that was done and request fixes. Any time we did this the supervisors would blame the workers they brought in to do the work and say that "they just don't understand English". A supervisor went into parts of our home on the complete opposite side of where they were working and let out one of our dogs. We received a text about this saying that our dog was loose in the master bedroom. We informed them that both of our dogs were closed in the office on the opposite side of the house from the master bedroom. The next day we received another text that let us know they would be "finishing up a few miner things" on Monday and that we needed to make sure our dogs were put up. Our dogs are both friendly, but the one they let out is 70 lbs and is a jumper. She could very easily knock over someone who is not ready for her greeting. Which is why we put them on the opposite side of the house behind closed doors. The dog they let out is also not a quiet dog. If the fact that that side of the house didn't have any evidence of work being done, everything was pushed over to that side to be out of their way, and all the doors on that side were closed and the doors on the side they worked on were open didn't tip him off that he was on the wrong side of the house, the loud whining and barking should have at least made him pause before opening the door and letting her out. Every supervisor we talked to was unprofessional at best and some of them were down right rude. This company then sent us an invoice to sign and when we reviewed it, we noticed that there were multiple line items that we shouldn't have been charged for. The only time this company has shown any form of attention to detail is when they are attempting to point out mistakes in our emails back and forth with them about the mistakes in billing. They made a stressful situation into an absolute nightmare that lasted almost three months. I'd give 0/5 stars if I could.

I would Highly recommend this company. They came out in the middle of the night and took care of…read morethe Disaster that had happen at my house, My toilet over flowed and went into my bathroom and bedroom. As you might assume I Was Very STRESSED!! But they helped me Through it and were extremely professional and knowledgeable about everything that had happen! :-) They dried my house and repaired it better than it was before. Great Honest Company.

We have a rental property that suffered a burst water supply pipe during this past Christmas eve…read more Fortunately, the tenants were at home and shut off the water. I called AMCO the the morning after Christmas and the were the the same day early afternoon. Robert was the project lead. He was able to to restore water with supplies he had on his truck. He was prompt with the estimate and kept me updated. He has been a pleasure to work with during the project. I hope this never happens again but my first call is to AMCO and Robert