I'm very disappointed with my overall experience at this store. They've messed up my custom curtain order in so many different ways and offer no compensation at all.
I originally ordered 2 curtain panels with a white pole. Waited almost 4 months for my order only for it to arrive as a single panel with a silver pole.
I had to have the consultant come back to re-verify what I wanted, send back the curtains to have them cut into 2 panels, but they still did not follow the directives given when cutting.
Now I have 2 very obvious seams cut a few inches apart from each other in one of my panels.
When the consultant called me back all she could tell me is that there was nothing she could do about it (even though it was their mistake in the first place).
They tell me they can't change the pole without having to drill new holes next to the existing ones and so I'm stuck with silver if I don't want a bunch of holes in my ceiling (or I would have a white pole with silver brackets sticking out which the consultant told me herself would not look good).
The installer was quite friendly, but does not come with any equipment to clean up after himself. I spent over an hour cleaning up as he had to drill into concrete and created a giant mushroom cloud of dust in my condo. read more