Veronika Maine is a small chain store, and you know it's a small chain because of the service. Bear with me on this one as it sounds bad to start with but the 5 star is definitely apparent.
I bought 3 lovely dresses from here for my bridesmaids. They were great burnt orange maxi dresses with a back cut out that matched my wedding dress and I was stoked!! They had sold out in Brisbane so I had to buy them from Sydney (the store manager down there actually sourced them from Mildura, had them sent to her and then picked up by my aDd) and it was all very last minute so I was super appreciative of their service.
Unfortunately when the dresses were unpacked about an hour before aisle time we noticed the front seams had stretched and you could see day light through them. Thankfully a bit of Hollywood tape saved the day, but I was pretty miffed (as were the girls as they had $300 dresses that couldn't be worn again). I rang Veronika Maine a few days later to explain the situation, and tell them that as I was heading off on honeymoon I couldn't do anything about it for 6 weeks or so.
Roll forward to just before Christmas, I'd finally gotten all the dresses together and headed into the Wintergarden store. Thanks to my bumbling Dad I had a receipt for one dress but not the others, however the sales staff were incredible. Super apologetic and as it was a construction fault in the dress they offered to refund all three. The girls loved them so much that I refunded one but had the other two sent off for repairs. If the repairs aren't up to scratch, they'll refund those dresses too.
Plus, while I was there I had to buy an amazing Joan from Mad Men style green fitted dress for $200 - very reasonable price for what I bought. I was expecting all sorts of shenanigans due to lack of receipts and time elapsed since purchase, however I was delightfully surprised by the response. Can't recommend them highly enough. read more