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    Shugah Boutique

    4.0 (2 reviews)
    PriceyAccessories
    Closed 10:00 am - 3:00 pm

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    15 years ago

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    Vuly

    Vuly

    2.4(58 reviews)
    1.5 kmWakerley

    This should be a 5 star product…read more First, I will say I had very good experiences with customer service. I got someone on the phone every time and they were always helpful. FedEx messed up the delivery and Vuly helped me fix it quickly. I've seen other people with bad customer service stories, but that was not our experience. Shipping was also quick. We received everything in two drop offs with a few days of purchase. The playset is sturdy and really has a lot of cool features. So why only 4 stars? Well we opted to put it together ourselves and it really *shouldn't* have been overly difficult. What made it so? First, some of the threading for the screws and bolts was off. This made it really frustrating at times and made it take way longer than it should have. Then, the stabilizing tension rope was too short. No matter what we did, it just was not long enough. And I mean by 2 inches. Not even close. This is one of the great customer service times. The agent gave us a suggestion and said if it didn't work they would send us a new one. We tried what he said and it didn't work. Within 2 days I had a new rope. While that one was a bit closer, it still didn't reach. I honestly do now know what gives with this piece. Anyway, my husband got some extra parts at the hardware store and we made it work. Once the frame was assembled - that was the most PITA part - everything else was easy. The final thing is that we ordered the large set without the fort on top and I wish we had gotten the one with the fort. And unfortunately, it is not interchangeable. You cannot just add the forts on top. With how this is constructed, it seems like you should be able to do that and I'm sure it could be made to be modular in that way. That would really make it a superior product. So, in short, the playset is sturdy. It has a lot of great features. It's a giant pain to put together (and we are both pretty handy people, and this is not our first rodeo), but otherwise it is good playset.

    Ordered the Quest Treehouse+Add on Platform on June 1, 2026. It took a week for all the boxes to be…read moredelivered, which is fine, but then I wasn't contacted by the installation team for 3 more days and they couldn't come for three weeks. When they came, there were three issues: (1) one box of parts was damaged; (2) one box was missing completely; (3) one box was missing and a completely unrelated product was sent in its place. The installers helped submit a request for replacement parts and I called and emailed with customer service. Regarding the box that was never received, they refused to send a replacement until after they tracked what happened to the original shipment. I told them directly that this is not MY problem as the customer, but it took a full 10 days before I received that box. I then scheduled with the installer to come by and they weren't available for a month. When they came, on July 17, they discovered that one of the replacement boxes that was requested was STILL missing--they sent "Box 1 of 2," for whatever part that was, twice. The only positive thing I can say is that when I called the final time literally screaming, they quickly arranged to have all the now opened boxes picked up and processed the refund without problem. I was not willing to wait weeks for yet another issue to be resolved and find a place to store and protect dozens of opened boxes. I bought this for my son's birthday and wanted him to have it all summer. Well, summer is over, and we have no playset. I could not be more disappointed and will never recommend this company to anyone.

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    Vuly
    Vuly - Loose screws.

    Loose screws.

    Vuly

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    Shugah Boutique - accessories - Updated August 2026

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