1. Shugah Boutique

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Manly West, QLD

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Shugah Boutique

4.0 (2 reviews)
PriceyAccessories
Open • 10:00 am - 3:00 pm

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15 years ago

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Vuly

Vuly

2.4(61 reviews)
1.5 km•Wakerley

This should be a 5 star product…read more First, I will say I had very good experiences with customer service. I got someone on the phone every time and they were always helpful. FedEx messed up the delivery and Vuly helped me fix it quickly. I've seen other people with bad customer service stories, but that was not our experience. Shipping was also quick. We received everything in two drop offs with a few days of purchase. The playset is sturdy and really has a lot of cool features. So why only 4 stars? Well we opted to put it together ourselves and it really *shouldn't* have been overly difficult. What made it so? First, some of the threading for the screws and bolts was off. This made it really frustrating at times and made it take way longer than it should have. Then, the stabilizing tension rope was too short. No matter what we did, it just was not long enough. And I mean by 2 inches. Not even close. This is one of the great customer service times. The agent gave us a suggestion and said if it didn't work they would send us a new one. We tried what he said and it didn't work. Within 2 days I had a new rope. While that one was a bit closer, it still didn't reach. I honestly do now know what gives with this piece. Anyway, my husband got some extra parts at the hardware store and we made it work. Once the frame was assembled - that was the most PITA part - everything else was easy. The final thing is that we ordered the large set without the fort on top and I wish we had gotten the one with the fort. And unfortunately, it is not interchangeable. You cannot just add the forts on top. With how this is constructed, it seems like you should be able to do that and I'm sure it could be made to be modular in that way. That would really make it a superior product. So, in short, the playset is sturdy. It has a lot of great features. It's a giant pain to put together (and we are both pretty handy people, and this is not our first rodeo), but otherwise it is good playset.

The instructions are somehow worse than Ikea's notoriously bad instructions. This thing was purely…read moreassembled on vibes. Considering what I paid for it, you can definitely produce a multilingual instruction manual. The netting is cheap and it's already ripping at the seams. The rope ladders are poorly constructed and already fraying. The tension clips in the slide slip out of place every time you try to insert the feet; incredibly poor design. They holes are off by a fraction in an inch so they will not secure.

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Vuly
Vuly - Loose screws.

Loose screws.

Vuly

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Shugah Boutique - accessories - Updated October 2026

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