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    Verobeauty Distributors

    3.0 (2 reviews)

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    Ulta Beauty

    Ulta Beauty

    3.4(100 reviews)
    1.1 mi
    $$

    I recently went and got a foundation and a lip liner. Next day, I come back to return the…read morefoundation, along with the lip liner, but the cashier yesterday scanned the foundation twice, and didn't scan the lip liner. There was a whole fiasco involving the cameras and the manager.

    I have been a loyal Ulta customer for many years, getting my hair colored and cut at different…read morelocations (Kendall, Pinecrest, etc.) without any issues. Unfortunately, my recent experience at the Flagler location left me extremely disappointed. I booked my appointment online with stylist Loida. The website quoted me $253 for a full hair color (balayage) and haircut, so I felt comfortable knowing what to expect. Once I was already in the chair with foils in my hair, Loida suddenly told me she "forgot to talk about price" and that the website "doesn't really know what you need." She then involved another employee, Ingrid, who unnecessarily inserted herself into the conversation and made me feel even more pressured. They started justifying higher charges because Loida is a "master stylist," my hair is long, and additional services were "needed." Which the master stylist price is already online...The new price they gave me? $349...almost $100 more than what the website quoted. She added charges for things like root blending (which I've never been charged for with balayage), Olaplex and even a blow dry, which in my past experiences the blow dry was already part of the signature haircut. Which I'm sure of this because sometimes I've gotten the signature haircut without needing the the blow dry. After I pushed back, the total was reduced to $303, but that's still unfair compared to the $253 I originally booked. And it was only reduced because I told her to take out the Olaplex and the additional blow dry she added. Also the deep conditioning treatment was not even close to what they've done beige. All she did was add conditioner and leave it there for a few minutes. While the color itself turned out nice, the way I was treated felt manipulative, like I was being gaslighted into paying more for service I wasn't really getting. This has never happened to me at other Ulta locations. If the Flagler location doesn't fix this pricing issue, you will lose loyal customers like me. Transparent and consistent pricing is key. Customers should never feel blindsided or pressured once they are already in the chair

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    Verobeauty Distributors - cosmetics - Updated May 2026

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