March 10, 2026
St…read more Lucie Battery and Tire - Truck & Car Service Center
1888 SW Bayshore Ave
Port Saint Lucie, FL 34984
772‑807‑5517
Attn: Mr. Sanchez
Good Afternoon Mr. Sanchez,
My name is Chianti Morris, owner of a 2018 Mazda CX‑5. I am writing to formally request a resolution regarding the ongoing issues with my vehicle's air conditioning system--issues that I initially brought to SLBT in October and that were supposed to be fully resolved with the repair completed in December.
I first visited SLBT because my AC was no longer blowing cold air. On October 14, Marc and Jon recharged the system; however, the AC failed again shortly afterward. I returned ten days later, and dye was added to help identify any potential leaks. When the system failed again approximately one-two week later, I returned once more. At that time, SLBT inspected the vehicle and provided an estimate of about $1,900 (Invoice #110025312). I approved the repair, which was completed on December 26.
During the repair process, I was informed that the job would be labor‑intensive and require removing the entire dashboard. Because this is my family's only vehicle and SLBT stated that the repair would take approximately seven days, I had to rent a car. Marc accounted for the rental cost in the overall repair amount.
Unfortunately, shortly after the repair, I began experiencing several issues, including dashboard error messages and repeated AC failures. The front passenger vent stopped blowing, unusual sounds coming from the vent, and there was no airflow at the feet, and eventually the system stopped producing airflow altogether on and off. I returned to SLBT, where the codes were cleared, and I was told the system was functioning properly at that time.
This situation has become extremely frustrating and more frequent when the AC does not work properly. I have made multiple attempts to have the issue addressed, but I continue to feel dismissed, despite the fact that the AC has never worked properly since the December repair.
I have video documentation showing the AC attempting to run but failing--producing only the sound of airflow without any air actually moving through the vents. It also emits a high‑pitched metallic noise from the passenger side, and as if something inside the unit is struggling to turn over.
Today was the final straw. While driving to a college tour in Lakeland, the AC stopped blowing air altogether. I attempted to restart it multiple times. It would work for 20 minuted and then stop working. The interior of the vehicle became extremely hot, and the cabin was noticeably cooler with the windows down verses the AC being set to 60 degrees on high output. Not only is this inconvenient, but it is unacceptable after such a costly and extensive repair.
I am requesting a full and proper resolution to this ongoing issue. I trusted SLBT to repair my AC correctly, yet nearly three months later, I am experiencing the same problems--if not worse--than before the repair. I have attached video clips that may help illustrate what I have been dealing with since December.
Please contact me within the next 2-3 days so we can determine appropriate next steps and resolve this matter promptly and professionally.
Sincerely,
Mazda-cx-5 owner