Last year I visited this store on our vacation and bought a quality fast-charging phone charger which I loved. Recently it stopped working so since we are visiting again this summer, I brought it in to see if they could exchange it even though I didn't have the receipt. Aaron helped us out right away, took one look at my charger, went to the wall and took down a new one, handed it to me and took my defective one with no questions asked! We didn't even need to look up the receipt in the computer. Because they sold me such a good charger last year with a fantastic warranty, they were able to do it that easily. My husband wanted to buy a charger like mine and Aaron asked for my phone number, looked up my account, and found a discount that he could use to knock the price down 15%. I've never had such incredible customer service at a Verizon store anywhere!! Go check out the store and ask for Aaron - you won't be disappointed!! read more