This place is full of shit!!! My phone doesn't work it ant was fine besides a broken glass!!!read more

Don't patronize this business, they are good for making money but don't do quality repairs. I paid…read morethem twice to repair my galaxy 7. Then shortly after, the screen went back off. They told me it was from being dropped, which was a lie. So, I paid another 80.00. Then 32 days later it stopped working. They wouldn't honor after I spent over 230.00. I believe they damaged during the repair process. Take my advise don't go there...

Can't go lower than 1. Poor speeds down to .25mb/s at times, TV pixelated and buffering. An in…read morethe middle of 4 towers and have tried all 4 and no way can they provide constant speed. They said they might fix next year.

Staff members are not welcoming. Poor customer service, ineffective communication. This location…read moredoes not value customers.

i thought the service was great from Erica however i went back next day with questions erica was…read morenot there and no-one would help there was only 1 other customer in the store. a boy said you have to talk to erica because you just bought the phones with in i think he said 10 days. that must be a corporate rule or procedure. tmoble phone help is the worst i ever had i cant understand english with the accent the girls have.

Absolutely the WORST T-Mobile store I've ever been in. WORST customer service. WORST knowledge of…read moreproducts. I walked in on Feb. 19 to pick up an iPhone I purchased online. Salesman (unfortunately I don't know his name) brought the phone out to me, asked for my id and proceeded to open the phone. He asked for the phone i was trading in and started moving EVERYTHING over to the new phone. I asked him to stop because i did NOT want everything moved to the new phone. He said it has to be that way "that's just the way it works ". I said no that's not how it "works". I explained that in the past i was able to decide what I wanted to transfer to the new phone. He proceeded to tell me how many years he has worked there and that what I wanted was impossible. He said "it's all or nothing, so you'll lose your contacts" I never heard anything like that before and this was my 12th iPhone purchase but the first at that store. He took over the phone began uploading the old phone to the cloud, it was taking too long and I'd been there 30 minutes and I didn't want to be there another 30 or more. So I asked him can I just leave with my old phone and finish the cloud uploading then come back with the phone in the evening. He said no. "Unfortunately it's now or never." I said what does that mean? He said if you don't leave the old one for the trade in now you will have to mail it back in. The whole interaction was frustrating and so time consuming! I realize that's his job and he has to be there 8 hours, but it's not my job and my time is important! I agreed to just mail it back and leave. He then said BTW I noticed your in an old magenta plan and I have one that much better for you. I said what's the difference between what I currently have and what you are offering. This guy just says "EVERYTHING about this new plan is better, and it will save you money" he never did say exactly what was better tho. This guy was like a bad car salesman. I said No I don't want to switch plans. Im fine with what we currently have. Could not wait to get out of there. I finished the iCloud upload on the old phone, went to a different T-Mobile where I asked can I turn phone in and they said yes of course, you have 2 weeks to bring it back. I explained the experience I had in the Orland store and they told me the salesman was wrong/lied. Then they looked at my plan and said they could see the purchase and where it was made and the NEW plan I was in. I said NO, I am in an old plan and I said I did NOT want to switch plans. They said okay well that salesman put you in a new plan. I had to call TMobile and explain the whole disastrous experience at the Orland Park location. The rep was very helpful and straightened it out for us but I did tell her it's the last time I get my phone at TMobile , from now on I will go back to buying directly from Apple! Time is money, and the Orland Park T-Mobile location is a gigantic waste of time and not deserving of spending your money there!

Came in today to get a new upgrade, just waiting a little because they're busy but did not wait too…read morelong. Fernando B. was my helper and he was so nice and very helpful! He also was very informative which I love . He took his time and help us ! I would recommend this place for sure. I felt very value as a customer.

We called and canceled our land line but kept our cell phone service. But a couple of days later,…read moreour cell phones did not work. ATT canceled our entire account. We called the customer service line, and after two frustrating conversations, they said we needed to go into an actual store. THANKFULLY Kevin was working at the Tinley Park location. I was ready to be even more frustrated, but after about 20 minutes taking to a couple of people on the employee help line, he was able to re-establish our cell service. It stinks that due to a mistake on ATT's end, we had to take time out of our day to get cell service back, but at least Kevin was very helpful and got the job done!

Today I went to Back in the Game for my 3rd time. Every time I go the owner is always for nice and…read moresocial. Today I Went in for a broken screen I thought could t be fixed, they not only fixed it but did it cheaper then any of the competitors !! I don't live in the area any longer, I actually live in Naperville (45min away). I had to stop in the area so I went to Back in the Game since they've always been so welcoming and fairly priced. I always recommend my friends there they've always said the same as me. Also was glad to see the business has grown since the last time I've been there :) If you need your device fixed give this place a shot ! Making this post off the phone they fixed for me

DO NOT GO HERE FOR PS5 REPAIRS!!, I went here like a month ago or two now and I went for a hdmi…read moreissue they "fixed" the hdmi which still turns off when the wire is moved slightly by the way, and then they put in "Liquid Metal" in my playstation and now my playstation overheats when I play a game for more than 60 seconds mind you I've had my playstation for years and never even knew this was a thing because it never fking happened please stay away from this store!

The 15896 S. LaGrange Rd in Orland Park was Fantastic. The Staff Marco & Tiffany were friendly,…read morehelpful & knowledgeable. I made an appointment, where Marco assisted me quickly and accurately. Marco was patient and performed what needed to be done in a professional manner. I could hear Tiffany working with other customers and she was knowledgeable & helpful to the walk-ins. I drove out of my way to go to this location & would do it again.

We walked in and nobody greeted us, not to mention it's not a lot of people in here so when it was…read moretime to talk about phones nobody seemed to be "available" they're jus aimlessly walking around ignoring me and my mother

So I had my iPhone XR for 4 years now and it cracked 2 weeks ago and it was totally unresponsive. I…read morecame to golden tech last week and the guy fixed my phone up and I even got a case and a screen protector. A couple days later in plugged my phone in to charge like I do all the time and a red line came across my screen. A few days went by and more and more lines kept appearing, so I came back in 2 days ago to solve the problem and he told me that I dropped it and I as charging me to fix it again. Mind you I paid $200 to get it fixed last week and now he wants to charge $130 to fix the screen. I did NOT drop my phone or anything like that. He was trying to tell me that even SITTING on my phone or the slightest pressure can crack the screen. Either he fixed it wrong or he needs to have a disclaimer saying the slightest touch can damage the phone. I would not have came to him and I could've gotten a whole new phone guaranteed to work for what he was trying to charge me. I will not be recommending or coming to this establishment ever again!!!

The guy is a total jerk he fixes phones then if customers complains about something that goes wrong…read morehe right away call you bitch and treats you nesty

Worst Tmobile I' ever been too it's flooded with customers in this mf . They all in the back and…read morethe ones helping customers already have no Urgency or can't even multitask , the girl come out from the back with 4 other employees to check customers in and disappear in the back again . You can't be this slow fr and it's always my people . Like she goes it's just my job to check people in and they all go in the back again. A dude come in here not being bale to use the app and she takes 45 mins with him are you kidding me .

I am always given good customer service at this TMobile in Matteson IL…read more Today I was given exceptional service by Katie. It really impressed me when you are treated with dignity patience and respect!