The district manager reached out to me to remove my last review. I told him if he would go through…read morethe interactions I had with Terry and remedy the situation, I would be happy to remove it which I did. He did an internal investigation of camera and audio footage of the incidents that happened to me over the course of 2-3 weeks inside the store. He called me after a week and said what I had told him was indeed true and the employee was being reprimanded. (Terry, the manager). He told me that I would be reimbursed for all 3 phone numbers I was given because they 1. FIRST NUMBER...Couldn't get my old phone number back from Xfinity because "they were holding it hostage". 2. SECOND NUMBER: I was told I could not have my old phone number back that I'd had 15 years. So Terry gave me a new one. 3. THIRD NUMBER: A week later, I saw that they had a promotion to get a new phone upgrade if you brought them back your iPhone X or newer. I wondered why this was never told to me. I saw it on TV. I went back to trade in my phone and Terry told me that was only for a new phone number when you signed up for the upgrade. 4. Again, I received a new phone number to get the upgrade. Not happy. 5. The very same day ATT told Terry on the phone that I still had 3 phone numbers because he hadn't canceled the first two (see #1. And #2.) The third phone number he gave me that day (for some error on his part) required me to get a 4th phone number for the upgrade and pay for for two accounts for 90 days. Mind you, I am single, live alone, have no family nearby and am 65. I cannot make this up. I have better things to do. Fast forward to district manager Nathan doing his investigation and determining that I was indeed correct and he would get me paid back for all the phone bills I had. However, I was only credited for the third phone number and not the first two. Terry kept the accounts open for two months instead of canceling them when all this started and with all the "new phone fees" on two lines and two months of billing, ATT says I owe $310. So they sent me to collections. I have been in the store numerous times and asked for the district manager to call me settle this and he has not. I do not think Terry is relaying my messages to Nathan because every time I ask, no one ever calls me. The number I had for Nathan goes straight to ATT who says they know nothing about any of this. I am asking in this review for the district manager to PLEASE CALL ME BACK and fix this situation that was not remedied. Nathan, you did an investigation and found it to be true, but I still need the $310 to be taken off my bill and the debt collector to be called off me. I have given all my evidence and paper trail both to ATT and the debt collector and was denied today. This is enough. I have been taken advantage of. Thank you.

Nice looking store... lots if products on hand. Great staff especially Kelly & Dub. Kelly is very…read moreknowledgeable and was a tremendous help setting up our new iPhone X phones.

Was kinda a smart a** the guy was white guy wouldn't try help me see if was any other ways to solve…read morethe problem I was having just kept telling me call Verizon acted like he was in a hurry also won't go back

I was referred to this establishment by Verizon online service for return of a cell phone upgrade…read moreand an incorrect part. After confirming my reservation through Verizon, I arrived at this store and was greeted with hostility and demeaning attitudes. They informed me they would not assist me because I had ordered the cell phone online from Verizon. Very poor and pathetic company to do business with

Beckett, Devon, and Morgan were extremely kind to me when I visited this store. I was told I needed…read moreto go in to verify my identity and they helped me address my concern. Despite T-Money customer service and tech being incredibly unhelpful on the phone, Beckett, Devon, and Morgan were empathetic and helpful. They even stayed open late to allow me to stay on the phone line. These 3 employees know good customer service!

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

The store is consistently "understaffed". The only reason for the 2nd star is that the person who…read moreended up helping us was fantastic. And keeping people stick in the store for over an hour but no longer having a public restroom is cruel.

Hi Ryan, if you still check your revie. I am so sorry for what you went thru! And believe me, I…read moreknow exactly what you went through! I have been through HELL since June 2025, since my husband's mother got caught up in a Facebook romance with a white trash toothless CRIMINAL! I have been all the way to Executive, Verizon Fraud Supervisor told me Fraud doesn't handle my issues- ESIM SWAPPING PORT FORWARD PINEAPPLE SPOOFING, UNAUTHORIZED ACCESS AND ACCOUNT CHANGES ( at least 9 that I know of) , Impersonating my husband IN THE STORE WE ALWAYS GO TO!!! My husband looks like VIN Diesel from the 1st movie. Slim shady(hacker) impersonated my husband over the phone and cut off our autopay. My husband is a 100% Disabled Combat Veteran, 82nd Airborne Infantry. He doesn't make calls, especially business related- I do it. We have advised Verizon many times to put a note on our account that NO ONE but my husband and I can make changes to our account. And if someone tries, we are to be notified. SO how is this POS going in the store saying he is my husband and doing whatever he wants? UNAUTHORIZED UPGRADES ON BOTH OUR PHONES, (5 on my phone, 2 on my iPad, a MDM installed in my phone , my camera turned into a 24/7 front back live audio & video stream), my husband's iPhone upgraded 2x and a payment agreement added. My phone is barely functioning because SS has complete control over it. We are both having SPOOFING on our devices, FRAUD, THEFT, IDENTITY THEFT , HARRASSMENT, STALKING , TARGETING, TAMPERING WITH INTERNET AND CELLULAR SERVICE, products, providers- we BARELY get the 2 smallest bars for signal! I have shown them physical, screenshot and photographic evidence - they still Don't Care! The ESIM SWAPPING happened at least 2x a week, leaving me without phone service, I got tired of them not doing anything, so I don't even report it anymore. They won't help with Apple or IOS ISSUES, just tell me to wipe and factory reset my phone! I gave them the names, account number, email address of the CRIMINAL, still didn't care! NONE OF THE PROVIDERS OR APP COMPANIES WILL DO ANYTHING, BBB, FCC, FTC, IC3, CPB, POLICE, STATE DISTRICT ATTORNEY GENERAL, DHS, SECRET SERVICE, TBI, THP, POLITICIANS, FBI! NONE OF THEM WILL DO ANYTHING!! Attorneys won't help without a court case, Police won't even take a report , not even after that MF Impersonated a Police Officer using my daddy's name!! If ANYONE sees this and has any information for what I can do to fix this mess, please reply! Over a year and ongoing , I can't do it anymore Susan Franks

Flip was super helpful! Changed out my phone battery at a good price super speedily. Highly…read morerecommend this place for your whatever you need digitally!

Avoid this business - paid hundreds to have a phone repaired and less than 6 months later it was no…read morelonger charging. Took it to the Apple Store and they said it was repaired with cheap parts and the battery was not the original. The kicker is Boone cellular said they did not change the battery - so it is a mystery as to what happened to the original Apple battery in the phone. Also they would not honor the lifetime parts warranty that is listed on their website.