Such wonderful customer service! I was greeted and approached instantly. They answered my questions…read moreand went above and beyond for what I needed. I believe the man's name was Jonathan who helped me. Such outstanding service. I would not recommend the store on Cypress Gardens Blvd. T

My friend and I went in, expecting to cancel his account but found that there was a better deal…read moreavailable so he stayed with AT&T. Store manager Andrew Montgomery spent almost an hour with us and was the best. (BTW we're a couple of cranky, old guys.) Great service. Ask for Andrew.

We came into this store for a new iPhone for my 76-year-old mother. Juan helped us with extreme…read morecare, friendliness, and patience. I would recommend this store and Juan especially to anyone.

Staff greeted us right away, quickly addressed our questions, and had us on our way in a timely…read moremanner. Facility was clean and well maintained both inside and out.

Couldn't have asked for a better experience! If you're looking for a knowledgeable, personable,…read moreprofessional and just all around exception experience for your cellular needs, then look no further than Nick Harrington! I had the opportunity of working with Nick and was nice to have someone so helpful, and experience to help navigate our new phone and watch purchase! Thanks for making it easy and helping make the best choices for our personalized situation !

Let me start by saying, I have been with Verizon Wireless for over 15 years. 10 years on my current…read moreaccount and 5 prior on a comp account (I worked for Best Buy Mobile). I have had prior dealings with Cellular Sales and have always been happy, until now. Looking to switch back to iPhone and get the latest Apple watch and owing nothing on my current device I walked into the Bartow store and met with Christina. All seemed well, she said with the cash I had down towards the watch (I wanted to buy it outright) my bill would only go up $20 a month to $181 which included $1,000 trade in allowance for my old Samsung Note 20 Ultra to which I agreed. I even received an email from Verizon while there outlining my next bill and what subsequent bills would be ($181). She advised I had 30 days to bring my trade in back as some of my financial apps were still sending 2FA notifications to my old phone, seeing a it was nearing closing time I elected to take it home to resolve the 2FA issues and bring it back the next day. Two hours after arriving home I receive another email from Verizon with a new outline of my next bill. Now its $271 and $248 a month thereafter! I went back the next day livid and advised Christina this is NOT what we agreed to. She made a bunch of "adjustments" and said it would be 24 hours before they take effect and she can then straighten things out. I also turned in my trade in phone. She stated that was off the next two days but on Thursday would be at another store. I called the Bartow store first thing Thursday morning and request that someone have Christina call me back. Come 5pm and hearing nothing, I went back to the store. This time I met with Rex who assured me the matter would be resolved. HE seemed puzzled on why Christina set things up the way she did and ended up having to get a rep from Verizon on the phone who also seemed confused over what Christina did. Rex assured me all would be straightened out however it could take 1 to 2 billing cycles to see the corrections. Meanwhile, the account still shows a $100 trade in allowance, the cheaper insurance coverage. Luckily I have 30 days to return everything. If this is not resolved, by day 29 I will return everything to the store, pay off the $400 I owe on the device for my second line then will go across the street to AT&T and see what they can do for me. This is totally UNACCEPTABLE. I feel I was lied to and deceived. If you do insist on dealing with this company, ask for anyone but Christina as she is clueless.

T-Mobile Customer Experience Review…read more I'm extremely frustrated with the lack of resolution regarding my iPhone 13 Pro charging port issue. I pay monthly for device protection through T-Mobile. When I filed a claim with Asurion, I was told it's a mechanical issue and I should contact T-Mobile directly. When I contacted T-Mobile, I was told the opposite, that Asurion should handle it, and was cold-transferred back. After repeating this cycle again, T-Mobile told me to visit a store. I visited the T-Mobile store at 1082 Cypress Pkwy, Poinciana, FL. The rep verified the charging port issue, but the manager refused to process it under warranty, claiming "physical damage" , which is the very issue I'm trying to fix. They again told me to file another claim with Asurion, which will obviously be denied again as a mechanical issue. Bottom line: I'm stuck with a phone I can't properly charge. I'm paying monthly for a protection plan that offers no help. I'm being sent in circles between T-Mobile and Asurion with no solution. This is unacceptable customer service and an awful experience for a loyal customer. I will strongly reconsider staying with T-Mobile if this is how they treat paying customers.

DO NOT GO TO THIS T-MOBILE. One of the worst , they do not help you or explain anything. Went to…read moreupgrade my phone & they gave me some sort of "promotion" which jacked up my account. My old phone bill was $180 my new phone bill is $450. They tell you one thing , & then it ends up be another. Literally the worst!!

If it was possible I would give this horrible place 1 star,but I had no choice in order to write…read morethis review. I went in to buy 6 phones for my real estate business and left extremely angry and without phones for my business !! They were completely clueless and rude!! How can anyone run a business with a bunch of high school kids trying to sell phones?!no knowledge of anything I asked. Don't waste your time here.Take your business elsewhere, I did!

They have a fair variety of phones on display, however that makes no difference as their customer…read moreservice is seriously lacking. The employees here didn't even pay me any interest when I walked in and continued to chat with one another. Despite the fact that I needed a few phones for my family, that didn't seem to matter to these employees here. I left the store in disappointment and took my business to Verizon.