I took my iPhone in thinking I needed a new charging port. They gave it a good cleaning at no…read morecharge and sent me on my way. I'll admit the cavernous feel of the showroom felt odd and a bit uninviting. One employee was eating her lunch on the counter which most businesses know is not good practice. I guess this is kind of a passive aggressive review but how can one complain about a rare free service? Bottom line: I'd use this business again.

I've always had great service from these people, some moved from iPhixit when they closed. They…read moreonly fix what's needed, and not oversell.

Just got off the phone with Zagg customer service rep by the name of EASTON!! This guy was…read moreunbelievably KIND, repectful, knowledgeable and down right AWESOME! He sounded too good to be true...that I thought I was speaking to a new hybrid of computer generated robotic voices...so I had to ask Easton...'are you a robot?'...and he softly laughed and replied, no. This ONE man made a customer out me by simply being HUMAN...companies don't realize how POWERFUL good positive energy goes in referral business or repeat business. Apparently, ZAGG doe$!!!!! Thanks Easton, you were BAD ASS!!!!! Les Brandt Los Angeles, CA

Zagg used to be the front runner in screen protectors. Now I purchase on every few months as they…read morejust don't last. The one I have now is a few months old and it is getting difficult to see through. I always get the glass protectors. Also the replacement protectors always takes forever to ship out. I have been waiting a couple of weeks now for one but it still states it has not shipped yet. If it wasn't for the warranty I would have switched companies a loooong time ago.

I bought a screen protector for my phone about a month ago. I came in today to buy some…read moreaccessories and pointed out that I already had a scratch in my screen protector. They replaced it at no charge. The customer service here is excellent.

this has been an ongoing issue for a month, all I wanted was to get my back glass and mic fixed…read more they didn't fix the mic and then got mad at me for telling them that their professionalism is ridiculous. they threatened to deny me service because of me leaving a voicemail voicing my issues after they had hung up on me. then when I was on the phone I was getting laughed at for being upset for their lack of communication. if you talk to a lady named Bella just leave she is a very poor worker, Ashton isn't the best with communication. I could say more but I think id have a stoke, don't go here. go to the Provo location they are much much better!

What can I say? Absolutely amazing customer service! Can you imagine visiting a town, working out…read morein the hotel, your phone breaks and you have no input while getting ready for a flight the next day? Big shout out to Angie! She truly went above and beyond to provide great service so I could have my screen fixed and ready to go. I highly recommend. And while I was waiting, saw several customers come in and get their replacement screen protectors for only $12! Done right there on the spot! Convinced me to go ahead and get one too! Thank you Zagg

Elvia was amazing and so very sweet! I would absolutely recommend this location and their service!read more

Romeo has outstanding customer service! And doesn't try to sell you something you really don't need.read more

Had a day off work. Scheduled a replacement battery on the website for an iPhone 14 pro. Drove from…read moremapleton for an appointment at 10am. And they do not have a replacement battery. and the girl there said it happens all the time and not surprised.

I took my phone to LLoyd because it wasn't charging and the port was extremely loose. After a few…read moreminutes, he diagnosed the issue and fixed it just as quick. Not only that, he was very friendly and made me feel completely confident that he knew what he was doing. Look no further, go to Cellairis.

I frequent this location and keep coming back because they are welcoming, professional, precise,…read moreand kind. It's also easy parking and a good location. Follow-up review (02/17/23): Went in for another screen protector replacement on warranty. Conner was great! He was fast, professional, and friendly. This is the best location I've dealt with. They even stock replacement privacy screens which is super nice as most locations have you do an order online to get the replacements.

This place depends on who is working. My dad had phone issues a week or two. He walks in and the…read moregentleman clicked a couple buttons and he was fixed and sent on his way. No charge. Yesterday some young gal and even younger kid ruined the entire experience. My dad had the same issues. He left the phone with them for almost 2 hours and quoted $50. When we went to pick up the phone that was not fixed the price was $35. I would never recommend this place to anyone!!!!!

I usually avoid cell phone outlets but wanted a replacement SIM card for my ATT/Pre-paid account…read more Popped in here and they gave me some good info about moving to an eSIM instead of the old SIM I had in the phone. Took about 5 minutes - No charge and I was out the door ! All good -

Wow, so glad to be leaving AT&T. Just left the Sugar House store where Tyler, the manager, told me…read morehe couldn't help me with a Number Transfer Pin. No help at all, he said "it wasn't his problem". That is one stellar customer service performance Tyler, congrats on making me feel even more confident AT&T is going down the drain. I will make sure everyone I know hears this and that my business account lines are terminated too.

When I attempted to change cell phone providers and set up a newly acquired and refurbished iPhone,…read moreI ran into much difficulty in trying to connect the new service to the iPhone I had just received. However, after wrestling with multiple issues in trying to set up the new service on the new phone, and when it appeared that neither the vendor nor the new service provider were going to be able to help me, I thought about trying to get help from the Tricked Out store in Ogden since I was so satisfied with the service they provided when I brought my MacBook in for a new battery to be installed. I called Tricked Out in Ogden and spoke with an employee named Korben who said that while Tricked Out doesn't offer cell phone provider set up service, he would be happy to see if he could help me in that process and that there would be no charge for his help. The next day I went to Tricked Out and Korben did proceed to try and help me. He literally spent over 2 hours working on my set up service issues while also occasionally attending to customers. His efficiency and tech knowledge/ability in helping me and with serving occasional customers was amazing. He was finally able to connect the newly purchased iPhone to the new service, and I left being incredibly thankful for his help. However, the next day I began having trouble with the new iPhone and the service, both the cell and wireless services. So, I called Tricked Out and asked Korben if he would mind helping me again and he responded that he wouldn't mind and directed me to come into the Ogden store the next day as it was late when I called. I went to Tricked Out as directed, and Korben again proceeded to work diligently in trying to resolve the issues I was experiencing with the phone. However, after spending another couple hours trying to resolve the new problems, it appeared the connecting process could not be accomplished despite also working with an online service provider support person. We came to a conclusion that the problems being experienced were a result of problems with the so-called refurbished phone. That conclusion was easily confirmed when Korben was able to easily set up the new provider service on my old iPhone within a very short period of time with the new service that is working just fine. Therefore, I was able to return the newly acquired and the reconditioned iPhone to the vendor with a full refund, Needless to say, I cannot say enough about what a terrific employee and person Korben is at the New Gate Mall Tricked Out store! Accordingly, I would highly recommend the Tricked Out store at New Gate Mall in Ogden to anyone needing the accessories/services they offer. And, specifically, I would also highly recommend their employee, Korben, who obviously will go the extra mile to provide Tricked Out customers with extraordinary service and in the most kind and generous way. Thank You Korben!

They had an amazing price and selection of pop sockets which is what i purchased the salesman was…read morevery knowledgeable and helpful!

Always get the best help here, and they are very informative on any products you're looking at…read more The iPhone 17 Air case is so NiCE! The Functionality Works So So Well ! *didn't expect this case to be so responsive ! Prodigee Magneteek Apple iPhone 17 Air - Black

i came in today to get the back glass on my old phone today,…read morei didn't catch anyone's names but the team was super helpful! my phone was done within an hour and for a great price compared to other phone repair places nearby!! i highly recommend the farmington location!