UPDATE: The owner contacted me the very next day after speaking with his staff and said he did not…read moreagree with charging me for the screen. He refunded my money for the screen. He was incredibly professional. Mistakes happen and he made it right in my eyes. I would gladly do busy there again. I took my iPhone 14 Pro Max in to replace the back I had broken. That repair was well over $300. Costly, but I agreed. They broke the screen taking off. They said it was completely white. Then I was told it would cost me to replace the screen, another $300 and some dollars. Now if I were a mechanic and someone has me work on their engine. If I dent the fender, I would have to fix it at my cost not the customer. But they, the professionals brake my screen and I have to pay for them to repair the damage to my phone. Great way to make extra money I guess. Next time, I'll just buy a new phone. It will cost me about the same.

From the owner: Welcome to CPR Cell Phone Repair Somerset, where technology meets unparalleled expertise. Nestled…read morein the heart of Somerset, we stand as a beacon for all your tech repair needs. Our reputation is built on years of delivering impeccable service for phones, tablets, game consoles, and notably, both Mac and PC computer repairs. From the moment you walk through our doors, you'll notice the CPR difference. Whether it's the swift turnaround of an iPhone screen replacement, the meticulous care in a custom-built PC, the precision in troubleshooting a MacBook, or the expertise in reviving a gaming console, our certified technicians are the backbone of our success. Their extensive training and passion for technology translate into a repair experience that's efficient, reliable, and above all, trustworthy. But we're not just about repairs. We're also your go-to destination for bespoke computer configurations, specialized hardware assemblies, and expert advice on tech purchases. Our commitment? To ensure you leave our store with a device that feels brand new and a smile that reflects complete satisfaction. Dive into a world where technology is treated with the respect it deserves. At CPR Somerset, we blend modern techniques with traditional customer service values, ensuring every client feels valued. Join the myriad of satisfied customers who've experienced tech repair excellence. Choose CPR Somerset today!

Crickets 14 day trial gives bogus information.  The trial had good service, but when we signed up…read morewe had no service coverage at our home.   We could not get a refund for the 30 day prepaid service despite coming back in 2 days after signing up and not being able to use the service.   This was false advertising and a scam to pretend we could use the service and sell us a service plan without coverage.     We had to switch carriers and are out the month's worth of service cost that we cannot use.    Very shady business practices.   They changed all my phone settings without asking and made my phone unusable also so I had to reset to factory defaults to restore my phone. Do not visit this phone carrier or buyer beware.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Somerset store today.

Do not waste your time.. staff are not very helpful or seem concerned as to helping people. Treated…read moreme like I was stupid..I finally just left and said forget it

If I could give a - star rating I would. The employees at this establishment are completely…read moreunprofessional and do not understand the concept that the day is not over until the last customer is taken care of. I will never speak positive about this organization nor recommend anyone switch to this company. The corporate phone number is useless and this business has zero care for the people who allow their business to run. They charge an outrageous amount of money for service plans, sell phones that do not work and treat their customers as if they are illiterate trash. 10/10 would not recommend anyone giving them their business. Will be reporting employee misconduct to corporate.

Spotty service at best, down 3-5 days a month. Runs slow, cuts out & drops service always.read more

Our internet has dropped over 10 times in the last 4 days, sometimes for several hours. Get your…read moreshit together. We pay way too much money for this piss poor service. If you don't get it figured out soon, we will switch to fiber...

We recently had a frustrating experience with Kinetic by WindStream, or whatever. After mistakenly…read moreentering the wrong account information while paying our bill via electronic check, we reached out for help. Unfortunately, their customer service was not only unhelpful but seemed completely ununderstanding of our situation. I felt like I was talking to a wall, and they offered no solutions or guidance on how to resolve the mix-up. It's disappointing to see such a lack of support when mistakes happen. I expected better from a company that I rely on for my internet service. I guess since this company has monopolized the area we live, now they see no reason to offer us customers anything more than mediocre service. Pft. Do better !!

All online, phone and text reps should be fired!…read more ZERO STARS for Online, phone and email customer service/tech support. Tech folks are incompetent and have no understanding on how fiber internet works. They think they know better than anyone who's calling. 4 of them told me that I didn't have fiber internet and I was making up speed numbers. They all refused to send a field tech out. All four hung up when I requested a supervisor. Same with the customer service reps. Four hours later I reached a guy who actually knew what he was talking about. He sent someone the next day. Issue still isn't fixed but at least we have internet access now. Email and text customer service rep said the issue was resolved. It's not. I was Never contacted by someone in charge. Upload speed is still slow. The guy that came out was friendly and did all he could to get us up and running. The problem for slow speeds is on windstream upload end. Still waiting for it to be resolved. In short. Calling in for any type of customer service is a joke and substandard at best. Fire them all. Field tech guys have been good.