Amazing work I fixed all of our problems shout out to Josh! Send us home with a fixed phone and…read moresome new Wi-Fi equipment!

I stopped in not realizing this wasn't a company store…read more I had recently received my new Verizon phone at work and was stopping to have the screen protector installed I was greeted and asked to have it installed The person was very rude and said your are to do that your self and stated we are not a company store. I have been with ATT for decades and always had great service when I stopped at any store that had the sign company or not. In the end AVOID this location you can get what you want online without the rudest people. The other reviews here say the same thing

UPDATE: The owner contacted me the very next day after speaking with his staff and said he did not…read moreagree with charging me for the screen. He refunded my money for the screen. He was incredibly professional. Mistakes happen and he made it right in my eyes. I would gladly do busy there again. I took my iPhone 14 Pro Max in to replace the back I had broken. That repair was well over $300. Costly, but I agreed. They broke the screen taking off. They said it was completely white. Then I was told it would cost me to replace the screen, another $300 and some dollars. Now if I were a mechanic and someone has me work on their engine. If I dent the fender, I would have to fix it at my cost not the customer. But they, the professionals brake my screen and I have to pay for them to repair the damage to my phone. Great way to make extra money I guess. Next time, I'll just buy a new phone. It will cost me about the same.

From the owner: Welcome to CPR Cell Phone Repair Somerset, where technology meets unparalleled expertise. Nestled…read morein the heart of Somerset, we stand as a beacon for all your tech repair needs. Our reputation is built on years of delivering impeccable service for phones, tablets, game consoles, and notably, both Mac and PC computer repairs. From the moment you walk through our doors, you'll notice the CPR difference. Whether it's the swift turnaround of an iPhone screen replacement, the meticulous care in a custom-built PC, the precision in troubleshooting a MacBook, or the expertise in reviving a gaming console, our certified technicians are the backbone of our success. Their extensive training and passion for technology translate into a repair experience that's efficient, reliable, and above all, trustworthy. But we're not just about repairs. We're also your go-to destination for bespoke computer configurations, specialized hardware assemblies, and expert advice on tech purchases. Our commitment? To ensure you leave our store with a device that feels brand new and a smile that reflects complete satisfaction. Dive into a world where technology is treated with the respect it deserves. At CPR Somerset, we blend modern techniques with traditional customer service values, ensuring every client feels valued. Join the myriad of satisfied customers who've experienced tech repair excellence. Choose CPR Somerset today!

Crickets 14 day trial gives bogus information.  The trial had good service, but when we signed up…read morewe had no service coverage at our home.   We could not get a refund for the 30 day prepaid service despite coming back in 2 days after signing up and not being able to use the service.   This was false advertising and a scam to pretend we could use the service and sell us a service plan without coverage.     We had to switch carriers and are out the month's worth of service cost that we cannot use.    Very shady business practices.   They changed all my phone settings without asking and made my phone unusable also so I had to reset to factory defaults to restore my phone. Do not visit this phone carrier or buyer beware.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Somerset store today.

Zack "The senior ATT rep " was a total jerk to me on Monday 12-20-2025 about 1:45PM and very…read morepassive aggressive. I raised my voice when I realized what a lying jerk he was. An upgrade phone was sold on the wrong plan to me 10 days ago. My bill was outrageous. Ronnie a very polite ATT rep on Sat. 27th said they could help me out on Monday 29th day when corporate ATT open again. Zack was bothered by me I COULD SEE HIS facial expressions when I walked up to the desk. Zack could not get into account when I've been in twice before to the same store and they found my account. Blamed it all on Jordan who sold the phone for wrong monthly price and put me on wrong plan messing up my bill. This is a terrible run store and Zack should be fired. He refused to give me name of manager or owner of store. His passive aggressive behavior towards me , triggered a reaction. This store has horrible customer service. They jerked me around like a car dealership.

This is your typical run of the mill ATT authorized retailer. Fairly decent customer service with…read moreluck luster deals. Bright lighting and a nice new store. I would definitely suggest checking online for cases before purchasing one here because it's likely to be way cheaper online. Otherwise, it's nice to finally have ATT in London! Even though at times I thought I was the only ATT customer here!!! Hah

THIS STORE LACKS SERVICE AND INTEGRITY. I wish I could give a zero rating! This store was out of…read morestock on a discounted phone they had on display and the CSR (Amanda) hesitated and did not want to check if the RS down the street had this unit available. The store utilizes their caller ID to not answer calls from their competitors (Office Depot). I don't care for retailer games when it comes to price matching and I'm not sure what the big deal was anyway since they did not have the unit. After about an hour of OD trying to call RS for a price check I decided go back to the RS and take a picture of the tag and phone. When I walked into RS the same CSR saw me and began to chuckle, I went to the phone section and the tag and unit where suspiciously removed. She went to the backroom while I was looking at their phones trying to find the discounted unit on display. I'm sure she when to the backroom to let her boss/manager know that I was back. When she went back to the counter I approached her and told her that OD had been trying to call but they (RS) would not pickup the phone. She said they had been extremely busy...there was not one customer in the store on my first visit earlier in the day nor when I returned. The phone rang and I'm sure it was her boss that was in the backroom watching me on the camera. Since there were no customers I decided not to make a scene. She was playing the I'm on a call with a customer, I didn't want to waste anymore of my time so I walked out. Bottom line is: THIS STORE LACKS SERVICE AND INTEGRITY. If Radio Shack corporation is reading this post I would advise that you review or audit both your franchises in Somerset, KY.