Spotty service at best, down 3-5 days a month. Runs slow, cuts out & drops service always.

Our internet has dropped over 10 times in the last 4 days, sometimes for several hours. Get your shit together. We pay way too much money for this piss poor service. If you don't get it figured out soon, we will switch to fiber... read more

trying to purchase tv and internet new service. Have been bounced around all morning with no one knowing what the other department is doing. Reps were rude and unhelpful and seemed unconcerned.. and this is when trying to purchase service. Must be horrible after connected. They do not value customers. read more

Their internet is terrible-I pay for the best they have and it locks up intermittently and downloads at a crawl-I have two accounts and they both are terrible read more

Even 1 star is far too many for Spectrum. At first i experienced at least one outage per week. After a series of "upgrades" my internet was extremely slow ( -60% speeds in both upload and download speed) and am still experiencing personal outages. Spectrum does not care about service. They only care about your money. If they didn't seemingly have a monopoly on the market in Science Hill I would gladly take my money anywhere else. read more

We have never went into the Somerset store and not been met with one single, overworked and overwhelmed employee trying to deal with 5-6 customers. Most of who have issues that take forever to work through leaving everyone else waiting for literally HOURS. Hire some more freaking employees, have a manager always on site. And maybe your employees would stick around and your customers would actually have an okay experience. It's yet to happen for us tho. read more

The rating is too high for their poor customer service at the local store in Somerset KY. Apparently they have disgruntled employees who are rude & hateful! If at all possible, do not go into the store and expect nice smiling faces willing to be helpful! You will be greatly disappointed. read more

Internet horrible but then good. Mostly ok but always gets disconnected. Sometimes slow sometimes fast but not too fast. I think the internet should be BETTER. I feel stressed because of this INTERNET. get it fixed I am now editing my review nothing has changed 3 stars sorry but 2 now I love the internet and service but too many glitches. It is also pretty slow. Certain spots in my house are slower than others. There is about only one or two spots in my house that have good internet. There are even glitches in those spots which I am ok with. Sorry don't want to be rude but can't get anything done. I just feel like houses or people that do not have the premium packages do not get that good of internet quality. We could at least get a little better quality. If we had the same quality, with no glitches and that wasn't slow then the star rating for me would be 4 or 5 but we do not have the same quality. For the people reading I am not saying not to get this internet BUT there are A LOT of glitches. With these glitches everything on technology is hard to do. We need better quality please. People and houses with the smaller and cheaper packages need at least some better internet and quality of the internet. It would make my family and I way happier with better internet. My account is not connected to what I am writing this on right now so if Spectrum y'all could contact or email me I could give you the information under the email our internet is under. Thank you. Have a good day, and please fix this. read more

Have never been able to get good service. As you can tell from the pictures I uploaded, one person does not have a clue what has been done by another person. I don't know why I keep fooling with them. read more

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