not to this particular store but to the Wireless Customer Services in general…read more.. Answering calls in the Phillipines, is Brutal... these folks dont know anything Bad for business

We got super excited to switch over to TMobile because of what was said about the service and how…read moretowers were being updated. Well that was so very wrong. We paid off our phones through spectrum and were told we would get up to 800 per phone paid off and sent an email when that came through before a billing cycle. Well we never got that so finally at 8 weeks I called and I had to go to a completely different site to get that card access which is only online and can't be used to pay off the phones that was put on my credit card like they said they could do. They check your credit and still make you pay for phones. What their website says for free phones is also very FALSE! I tried to upgrade all of our phones after waiting to build credit with tmobile to get a cheaper down payment. Didn't happen what so ever. The iPhone 17s online say free on their website til you get to check out and they wanted me to pay 300 and some per phone. Such a JOKE! Unless you have a bunch of money to get started with this company and want to pay upfront for every dang phone. I wouldn't EVER suggest moving over from your current provider! Customer service and their managers is ALSO a huge joke! If I didn't need to get out of spectrum internet I'd switch back to any other company BUT this one!

Excellent service; very congenial help from techs who know their stuff. A shout-out to Cait for her…read morefriendly and competent help with setting up my phone. This is my go-to Verizon store.

Amazing job great staff amazing customer service I walked in and there was a staff waiting for me…read moreat the door and I explained my situation and helped me figure something out absolutely amazing highly recommend for any cellphone need or any tech questions to go here.

TERRIBLE CUSTOMER SERVICE!!!!! DO NOT USE THIS STORE. Go to TCI / Verizon down the street on…read moreGrinnell (go right just past the Mint Bar if heading north on main). These guys dont care about you or your issues, they just want to make a commission. Both Verizon stores in Sheridan are essentially franchises....this one just looks more like a Verizon store...the guys at TCI / Verizon were a pleasure to deal with, this store was a JOKE!

I had a internal connection issue with my internet modem and router and Spectrum service tech Devon…read morewas contacted and responded. Great customer service, fixed the issue and answered all my questions. Five star rating! Awesome. Thanks Devon!

Awful company. Upgraded my phone and they sent me a defective one and sent a new one the next day…read more Said 60 days to send it back. I sent it back got an email that said I only had 15 days to send it back. Now they put a 700 plus charge on my account. Been dealing with this for a week. They Want it paid in full by today. Won't even give me two more days til payday. All because they don't want to deal with the defective phone they sent in the first place.