Update: after an hour and a half I decided to leave and have corporate send me another phone. While I was there I asked who was in charge and they told me he had went to lunch. I said who's in charge while he is at lunch and he told me no one. I asked for the Regional managers contact info to inform him that there is no management at that store. They contacted the person in charge and they refused to provide that information. The associate I dealt with was Andres and he was very smart mouthed and rude. Why would you ever provide your personal information to a location to no one in charge. I would highly recommend visiting any other location. Awful experience at this Verizon store. Would go to any location but this one. iPhone I just purchased had a defective battery. Within 2 weeks I came in to exchange it for the exact same model. After chatting with Verizon agent on line I was assured they could just swap it out. Charged me a $50 restocking fee and a $29 transfer fee. Then told me that they could not transfer my info from the defective phone to the new phone. I am still here after a half an hour waiting for my phone to back up. Run from this store to any other store. read more

Not only did the salesman act very uninterested in helping me rather than playing on his phone but when another customer came in, he just passed me off without even really saying anything which was extremely rude and disrespectful. I have been a Verizon customer for over 20 years even before Verizon was Verizon, I won't be coming back to the store, horrible customer service. read more

I cancelled my verizon account in August 2025. I had two phones and two ipads on it. They gave me a hard time cancelling but finally agreed and released the lines. I asked the lady did you cancel the two phone lines and both IPADS? She said yes. Fast forwards to Nov 7, 2025, I discover Verizon is charging me still for one IPAD at $137 a month. Call Verizon, they say its covered. Today I get a dept collector telling me that I owe $576.91. Verizon refused to reduce or remove the charge despite it being their fault for the continued charges despite no data being used on that IPAD!! This is ridiculous and potentially illegal. I am reporting this to the State Attorney Generals Office. DO NOT USE VERIZON-shady business practices!!!! read more

Hands-down, one of the WORST customer service experiences ever after being told late August that they would cover my neighborhood it took replacing the router twice and finally a senior tech to tell me sorry we cannot provide service in your ZIP Code all in my frustration read more

See all

Staff is friendly and helpful. Never have to wait too long on them . Pretty quick about answering the phone

I made an appointment to get a Gizmo 3 watch for my daughter (age 7) and switch my phone from AT&T. My appointment was for 11am. They were not too busy and very attentive. The person I worked with was very patient with me and answered all of my questions. The transfer process was easy and she even let me stay in the store while my data transferred. (I did not want to have issues later and have to come back). I was there a good 1.5 hours mostly due to me and not the process. I added an extra device to my plan (Gizmo) and I ended up saving $30/mo over AT&T with way more features and benefits. I will also add that the Gizmo was super easy to set up and we have had no issues. At the end of school the watch battery is at 65%. I originally purchased a Cosmo from Amazon and had nothing but problems. A friend had purchased the Gizmo for her daughter and was very happy. I'm So glad I made the decision to switch to Verizon. No issues with this store. read more

This Verizon store has great customer service and support. Moe is amazing! He helped me with my phone trade-in, watch purchase and set up. He even helped me set up my Disney and NFL promo packages. He's patient and thorough. Thank you! read more

If it was minus option i would give! Service and sales people real no pro they cares nothing but their hourly paid salaries. Verizon put us in this torture! read more

What an outstanding Verizon store! The people are so friendly and helpful. I have been to this location 2 times in past 30 days and they go above and beyond each time. Debora has helped me on both occasions. She also helped my son who has a separate account. I went to a different store on University in Sugar land yesterday and it was a horrible experience so I drove back to this location today. Of course, they helped me right away!! If you are looking for a Verizon store that is helpful and has plenty of people available to help, you need to visit this store. They will be my only Verizon store on the go-forward. read more

Verizon - Store front. - Mobile Phones Near Me - Richmond, Texas