I've always received excellent customer service from these kind folks, and timely prescription…read morerefills. (The online refill tool is not great, but that's a corporate issue, not local store)

So I called Kroger's to see if customer service was still opened. They told me they stay open until…read more10pm so I headed there and got there not 10 mins later granted I got there 30 mins they were closed but they told me in the phone they could help then refused to help me I said y'all don't close till 10 it's 9:30 the lady said they only had 2 people who could help me after she told me in the phone she could. What it comes down too is she was bein lazy it happened may 20th. So people don't call and ask them if customer service is open and if they can help cause they will tell you one thing in the phone then refuse to help you.

First time here. Very wonderful customer service & recommendations. They greeted us upon entering…read morethe store & said they'd be right with us. We received one on one customer service...hard to find these days. The selection and quality, along with their knowledge here, was phenomenal.

stellar experience in every aspect...great people to deal with...I couldn't be more pleased!read more

I had a blowout on the interstate south of Princeton on a Friday night. After spending the night at…read morea gas station waiting until morning when shops open, I called right upon opening and explained my problem. I was patched through to service and then put on hold while checking for a tire with parts and all the while the staff was very pleasant. They did have a tire and told me they could fit me in to get me back on the road. They even recommended a great tow guy who had a bike trailer. I had a new tire mounted and was out the door in an hour despite them having a service department full of bikes. I used that wait time to check out their large showroom of bikes and all the gear in the parts department where I did also buy a shirt. The price I paid was cheaper than I would have paid at the shop in Charleston where I normally go and faster than they are. I really was pleased and was able to get back on my way and not have my whole weekend trip ruined by a blowout. When I get my next bike, I'm planning to make the trip down to Hillbilly because being treated like a valued customer when I was little more than a random passerby really showed that this place is one that treats you well when you're really at their mercy and they could get away with being rude. I also think kindness on my part and appreciation that they could work me in without an appointment was responded to in kind by the staff. Everyone was really kind to me and the repair was incident free. I rode the rest of the weekend worry free. A+

Absolutely horrific customer service after a fairing fell off the first time the bike was taken out…read moreafter they serviced a recall. We were repeatedly cursed at and hung up on for asking them to fix their mistake and simply replace the fairing. They repeatedly stated that it's not their problem because the fairing was in place when the bike was loaded up and left their lot and told us to never call the shop again.