Terrible service. Incredibly rude. Went into Verizon this morning no help whatsoever. When I asked for some help the representative with his pin interest tribal tattoos treated me as if I was idiot for asking him why I can order a phone online through Verizon and receive the phone in two days and through the store it takes 3 weeks. He basically called me a liar that I couldn't and first I thought he was right because I was the idiot and ordered the pro not the max then I cancelled the ordered and a Verizion rep on the completed my order and told me it would be 3-5 days before I would receive my phone still earlier than 3 weeks . I also upgraded my daughter's phone so I did give them some business. I have been a Verizon customer for over 20 years and have never been treated with such disrespect and disregard . Thing is there were 3 reps in the store and one customer? Go figure. read more

Went here because of Verizon's PATHETIC, NON-EXISTENT CUSTOMER SERVICE by phone, instant messaging and online! It TOOK OVER AN HOUR to get things straightened out. I ordered an iPhone 15 Pro Max online and they sent me an iPhone 15 Pro. ‍‍ Tried for days to get it straightened out online by chatting with an agent and after more than 30 messages, I was getting a different idiot responding each time, all asking what can I help you with. After telling my situation multiple times, I gave up and called in. Agent promised to get everything corrected and was mailing out the correct phone and return label immediately and that I would receive it in 2 days. LIAR LIAR pants on fire. Another week goes by and nothing! Hence my visit to this Corporate location here today. I was also told it was going out today with 2 day shipping. We'll see, but I ain't holding my breath! read more

My husband and I are a part of my family's Verizon plan. We ordered phones over the phone with customer service with my Mom there to validate everything. The rep gave us the option of picking them up at the Oxford Verizon store bc they had them in stock there ,so we wouldn't have to wait for them in the mail. Verizon sent my Mom's phone a text message the next day saying our phones were ready. My husband and I drove for thirty minutes to go get pick up our phones. We walked in the store and were greeted nicely but then when we told them we were there to pick up phones and gave my mom's name , they told us we couldn't pick them up without her physically being there . I told them I wasn't leaving without the phones that we already paid for. They said well we can't give them to you . I told them again , I paid and I am going to pick these phones up. THEN and only then , after demanding my phones ,they finally decide to tell us that my Mom could name one of us an administrator on the account without having to travel all the way there so that we would be able to pick up the phones . I told them maybe they should've named that option in the very first place before starting to get rude and unhelpful. They were NOT interested in helping or being nice even. They wanted us to leave bc they were going to close in an hour and a half. They handed us our bag with no offer of screen protectors or cases and told us to have a nice night . I asked if we were allowed to stay and switch them over ourselves so that we wouldn't have to go back to this store to send back our old phones and he said we could but they are closing in an hour and rushed us out the door. It was very unpleasant, everyone in there is rude, unhelpful and unwilling to do what they are hired to do. I enjoy Verizon's cell service and the customer service but the Oxford store makes Verizon look bad. All of these terrible reviews for this store dating back for years! This location needs new people with more training in customer service, communication and knowledge about phones . read more

Verizon is lying dogs. They prom me $250 to sign on with them and leave AT&T so I did. They never gave me the $250 and I went to them again and again asking for the $250 to no avail for 15 months. I went to every employee at the Talladega store and the Pell City Store many times. I canceled Verizon on 9-14-22 and went with Spectrum for $25 a month less than Verizo. oh now Verizon keeps sending me messages that I owe them $168 and I do not. The monthly bill is always paid in advance so they owe me $250 + half a month I had paid them in advance. Like I said Verizon is lying assholes. read more

Verizon - Mobile Phones Near Me - Oxford, Alabama

I can see why it has 1 star at these time but gave it a 4 because I been there a good bit and had super service but these time my guy was not the best wanted to up grade phone I did up grade but they didn't put protector screen on or help get phone stuff to other phone I bought a phone, case and screen protector iPhone 11 so when I get home I guess I try to figure it all out first time in all my years with Verizon they did not help get me using the new phone. May it was just a bad day or he was new read more

I have never experienced the level of incompetence I have dealt with Verizon. It took us three days to change our email. When I say three days, I am referring to working on it every day for three days. The email was changed, but I have yet to determine whose email they have; it is certainly not the one we gave them to use. I am now trying to get a receipt for Apple and, again, am experiencing total incompetence. read more

I can honestly say I don't give out 1 star flippantly. They earned it. I was sent to the store BY VERIZON and upon getting there, was told by the store employee they couldn't help me and that customer service is wrong. He actually said he wished customers would stop calling customer service! At any rate, the manager didn't even think enough of me to come over and offer assistance. Good luck to all you who need help. They are only in the business of selling, not helping. read more

If you get the lady with green hair. Leave Seems like anymore. People send more time try not have a personality being helpful read more

Josh & Brandy are phenomenal. We can't thank them enough for everything they did to find us a resolution to our problem!

Took my phone recently to Verizon at the exchange due to the phone had stopped working, and lost everything on the phone. The staffer was indifferent, seemed uninterested, asked me for a password ( that was in my phone, now gone),.I did not know it. Was handed back my phone and was told , can't help you. Also, in prior visit to there, 1 of the staff completely messed up my phone on 2 occasions. Pathetic support. DO NOT TAKE YOYR ELECTRONICS TO.THAT STORE. I will never go back. Maybe it just should close. read more

What an embarrassment for Verizon! Apparently there is no Verizon management for this location. The so called employees are too busy chatting with each other and playing on their phones to offer any service to customers. Do yourself a favor and do not waste your time going to this location. read more

I went in today to get a new SIM the Service was impeccable....One thing they open at 10 not 9am.

They lied about everything. The said the charger would work on my old htc8 and my new htc10. They lied about the what I could get on the trade in. The only reason I stayed with the purchase was cause I needed the phone right then. read more