I'm surprised at all the bad reviews, but maybe it's because I've experienced much worse at other places. The staff here have been very helpful for me personally. One reviewer commented his/her frustration about Verizon not fixing phones. From my understanding, I think what he/she doesn't realize is that big name stores like Verizon are not set up to fix phones (now?). They will only encourage you to replace what you have. I know that there is a Staples nearby and I believe that they can do some phone fixes. In bigger cities and suburbs, they have kiosks that will do more intensive fixes on cell phones. I'm not sure if they have such places in smaller towns. Probably depends on who is living in said smaller town. I haven't tried to specifically look in this particular area. Dealing with the constant changes, and not always positive changes, and figuring out this and that and helping others figure out this and that has been very stressful. The representatives here have been helpful and they work well as a team. In terms of expenses, it is frustrating to read about additional charges from another reviewer. I do think that overall, Verizon seems to have the most area coverage in this country but they also tend to be the most expensive overall too. The BJs Verizon location no longer exists now and some of those people have moved to other places and some of them ended up at this particular Verizon store, etc. A reviewer also states that someone did not know which stores were official retailers and I can personally say that it was that one person working there at that time. That has now changed. read more

No customer service. We were assured the mistake they made by sending me the wrong color phone would be fixed if we drove to the closest store, sadly, this is the store. We had the manager's name, but he was outright nasty and denied even speaking to Verizon on~line. Where is customer service? I only drove 50 miles to get here, only for more games. I wouldn't recommend coming here unless you are a masochistic fool who enjoys being treated like a piece of garbage. In fact, I wouldn't recommend Verizon period. read more

Verizon - The large sign draws you in, but it's a lie. Avoid it unless you have no choice. - Mobile Phones Near Me - Olean, New York

Josh (skinny, black hair) is the GOAT! Did we spend 5 hours in Verizon?- yes. But I truly believe it would had been longer without Josh. 10 out of 5 stars. He was so patient and pushy to the Verizon online service. We had to transfer over two accounts to a business account- it did take forever but Josh was amazing. I could not say enough great things about him. read more

The absolute worst customer service. No loyalty whatsoever for long time customers. I will never use Verizon again. Also, they constantly add charges that do not make sense. My bill kept creeping up and up. I would give them ZERO stars and recommend that nobody use this Ripoff Company. read more

My star rating choice is not available. This is a no-star rating but I was forced to at least choose one. Although this saga begins with a "have to" (according to the internet communication) appointment in order to visit Verizon in Olean, 40 minutes from my home, with nothing accomplished but a conversation with a truly concerned staff person, and the direction to get back on line to order a new phone, it actually targets at general customer service of Verizon. The Mother Ship. The company itself. Between my husband and myself, we have close to 80 years of loyalty to (maybe MaBell first) but then Verizon when they stepped in. My story is too long. It is painful. It is frustrating. It has been repetitious for years. My file at Verizon must be the size of a NYC phonebook, back in the day. It is one of unfulfilled promises and out and out lies. It is a story of added costs with no transparency and a battle to get them back. It is a story of lousy service at our home but the best in the geographic area which holds us hostage. Try to call Verizon and get a live person. I challenge you. I've learned how to get around it, but I have to be on my toes and have fast fingers or the machines will win. Over the past two weeks I have probably spent the equivalent of eight to ten hours on the telephone trying to order 2 phones and have charges I had not authorized taken off my upcoming bill. I have been lied to, misled, assured of action that never took place, hung up on, and, at the same time told how sorry they were for my treatment and how right I was to call to get things fixed. I was not ill-mannered; I assured my customer service people that I understood they were only doing their jobs and following the book. No matter, my last person, after she assured me she could get me to a Supervisor, (when others said it was impossible with them working at home, COVID, etc.) left me hanging for ten minutes when I asked to be transferred to her supervisor because it wasn't fair that I complained to her when someone higher up needed to fix my problem, which was a cancelled order for phones (their computers did that - not their people, so they say), and I would have to call back to once again fight to have extra automatic charges removed, knowing it takes a Christmas miracle to even get to talk to a live person. I was again left hanging and some time later received a text from Verizon asking me to rate their service - yeah, really, and then a text later from my person saying sorry we got disconnected. I'll call you back. No call. Yeah. There's so much more to the story, but that's the nut and bolts. You'd need a few hours to hear it all. Bottom line - LOUSY CUSTOMER SERVICE. If you have Verizon, I encourage you to look elsewhere for service. Spectrum rents their towers so the service should be the same, prices are more affordable and you can talk to real peeps when you call. We already changed our internet to Spectrum about a year ago and could not be happier even though it cost us a bit more. It is worth every dollar. Please, share any nightmare you might have about Verizon. We need to bury them, or at best, put them in their place. Next note I write is to the NYS Attorney General. Big business needs to realize that they are built on your and my backs. Thank you for reading. Please share. Carol Fisher, Ellicottville NY read more

Verizon - The final nail in the coffin. No call back. No supervisor call. - Mobile Phones Near Me - Olean, New York

Rude and very pushy staff will not help fix devices only try to sell you on more stuf ..I refuse to set foot in this store anymore ..I go to BJ's they are friendly and helpful read more

Very disappointed that every other store in the whole town is open on a Sunday (even AT&T) except this Verizon store. What the heck? Lost a customer. read more

Had focus problems with camera on brand-new phone, unable to fix after a week of trying and calling Verizon tech service. Tech service referred me here, a local option since the store where I got my phone was hours away-- it was promising, I pulled up and a woman opened the door and held it, waiting for me to come in so she could help me. That was where the help ended. She was polite, but when I explained the issue, she was unable to figure it out and seemed unfamiliar with the phone, actually making it worse when the white balance blew out the picture entirely and wouldn't dial down. She then immediately tried to recommend her phone, the Google Pixel, as a much better option. The Verizon tech I previously called on the phone had offered to replace mine on the chance that it was a glitchy phone, but I wanted to check another phone of the same model first to avoid replacing something with the same problem. When I mentioned this to the woman, she said that they didn't have any of the same model phones in the massive store, they'd 'sent them all back'. Huh? Why? She kept asking me for my phone receipt, a notice for which had been emailed to me and was on file in my online Verizon account. I show her this and hand her the phone after logging in and pulling up the list of receipts. She apparently can't understand that they are receipts and holds the phone and does nothing, asking me again for a receipt. So I hit the back button to the email, and then hold up the phone and in front of her touch the link n the email that says GO TO MY RECEIPTS. The same list comes up again, she still does nothing, so I select the first one which is a pdf invoice with all the details. Huh?? Why was that so confusing?? She then points out that the store listed isn't an official retailer, which is when I start to go ballistic. I had specifically picked the store where I got my phone because it was listed as an official store, after having issues in the past with private stores that simply carry Verizon. Now there are 3 sales reps suddenly standing in front of me, she's roped in 2 more, all of them keep telling me it is not an official location and stating, "There must have been a name under the Verizon sign outside". There wasn't, it looked exactly like this store in every way and I had picked it as an official retailer. If there had been, I would have gone somewhere else, I actually looked to make sure when I went. They then continue arguing with me about this, they don't believe me, and tell me I have to go back to that store.. which is 2 hours away. Politely, but arguing. I then get really angry and say, so my only option is to somehow make it back there right now before my 2 week window expires or buy a new phone? Yes, I am told, for another $600+ dollars. They then actually stand there staring at me, in silence, all three of them, for a good 15 seconds, apparently expecting me to say okay that sounds great or magically come up with a solution on my own. ???? What kind of customer service is that? I'm so angry, I just walk out. Guess what? I immediately call the original store, fuming, the guy sorts it out in 10 minutes-- finds me a local store, works out some decent options for worst-case scenario as a courtesy and calls ahead to brief them. I calm down, thank him, and the Wellsville store on Bolivar fixes the camera problem within 5 minutes of me walking in and then also transfers the remaining thousands of work texts to the new phone after a previous cloud transfer had failed. And guess what? Both are actually official Verizon retailers. This Olean store is an utter joke. Not only do they not know how to use or fix phones, they don't even know which stores are official Verizon retailers and can't handle any customer service situation or even people. One star for holding the door for me and trying to take care of me right away, that was appreciated, the rest was completely ridiculous. read more

Verizon Wireless. NOT!!!!! Beware when going into a Verizon store. Their salesman and managers are highly trained in the art of deception! Make sure you read everything before you sign anything. In fact, it would be a good idea if you demand that they produce a hard copy of every detail of your purchase and agreement BEFORE you do anything. I can't believe that at my ripe old age, I allowed them to bamboozle me. They out-right lied to me about the entire transaction. Believe me, next business day I am going back to that store and shove their transaction where the sun doesn't shine! read more