I went into the Mont Belvieu, Texas location today to up grade my nephew's cell phone. They are a franchise location and not own by corporate Verzion... Then that where the problems started. When we asked what the total price to up grade the phone we were told an amount of $266.64 to cover taxes and the pay- off of the old phone. That would be all I had to actually pay today, $266.64. Then she (Valerie G) is the young lady that helped us today. Asked for my bank card a second time to, to charge a different amount of
$153.95. Now it brings the Total price of the new phone to an amount of $420.59, not a total amount of $266.64. They would not refund any part of either charge. Needles to say, the girl did say there would only be one charge to my bank card. She lied ther were two separate charges of $266.74 the payoff amount of the old phone, the the second charge of taxes and other fees of $153.95. I then o formed the branch manager that the young lady needs more training, due to the way it was presented, was fraudulent and misleading to customer. That when people ask for a Total amount, that does mean two separate charges of ?266.64, then a second charge of $153.05 making it a Total Combined Amount of$420.59. So, doubt use the location at
9115 Eagle Dr. suite 400
Mont Belivieu, Texas 77523
And certainly do not call the phone number indicated of (281)201-5141 they will put you on hold for an hour and nobody picks up. I wis that yelp allowed of rating of "0" Stars or at the very least a 1/2 of a star. read more