YOU WILL BE SCAMMED - READ!…read more If you're thinking of visiting this T-Mobile location, don't. After four visits and countless hours wasted, I am convinced this store is a case study in how to drive away customers. Let me be clear: this is not just about one bad experience. The problems at this location are systemic and start at the top. Staff Issues: Lexx, while friendly, is grossly unqualified to resolve even basic issues. Each interaction with him caused more delays and problems than solutions. Management Disaster: The store manager is an absolute disgrace. Their attitude is apathetic at best and hostile at worst. This person sets a tone of negligence and entitlement that filters down to every employee. Clearly, they have no interest in ensuring customers receive even a minimum standard of service. Operational Dysfunction: Employees routinely vanish into the backroom for long periods while customers wait. Staff are visibly eating, laughing, and socializing while the line of frustrated customers grows. No urgency, no accountability, no professionalism. This store is a complete mess, and it's clear that T-Mobile corporate has either not noticed or doesn't care. The lack of basic training, oversight, and customer service standards is shocking for a company of this size. Message to T-Mobile HR: You need to step in immediately. The manager is the root of the problem, and unless leadership is addressed, this store will continue to hemorrhage customers and damage T-Mobile's reputation. Save yourself the trouble--take your business elsewhere until T-Mobile fixes this disaster. Location information: Address: 5060 S Fort Apache Rd Ste 130, Las Vegas, NV 89148 Hours: Open Closes 8PM Phone: (702) 220-7729

My boyfriend and I went in a couple days ago. We worked with Ryen, she was great! We got an Apple…read moreWatch and a speaker. She went above and beyond for us! There was a bit of a problem with the charger for the watch, so the manager Katherine gave us credit for a new charger. There customer service was excellent!! For any new devices we need, we'll definitely go see Ryen again!

When I have iPhone issue I struggle to fine a reputable place to take it to and end up…read moredisaappointed. I am not techy savey and so get taken advantage of. Not with Brandon, owne of The Phone Repair Hub. I needed a new phone screen. He very quickly and effeciently explained the different types and guided me to make a sound decision. Great customer service and very reasonable. Don't bother going anywhere else. The Phone Repair Hub is the very best.

reached out via Facebook marketplace listing to inquire about phones they had available. The post…read morebelonged to a female named Mags - she was completely useless with providing information and her customer service was absolutely lacking. I was in the market for a new phone but at this point I'd rather pay full price to my phone carrier to spend a penny at an established with poor customer service and zero regard for their customers. Very disappointing.

Dominic was absolutely wonderful, knowledgable, patient and very helpful and transparent.read more

Berni was incredibly patient and helpful to an elderly customer who had a problem with his new…read morephone. Berni should get a reward! Thank you!

Customer service reps are unfriendly. Changed phone one day after purchase and was charged an extra…read more$75 re-stocking fee, terrible cell tower service, internet not available where I live, everytime I call c.s. it's a long wait, have to wait on hold forever!! Worst cell service ever.

I used to hate going into this store and hadn't for a couple years. Recently though, I had a very…read moredecent and genuine experience getting a new phone with Hailey and Andrew. They went above and beyond to make sure I got what I wanted at the best price. I will be going back!

I've been with this cellphone company for a long time and they've consistently delivered. I've…read morenever had issues or regrets--every visit/service has been great. 10/10!

SCAM! This dude is selling knock off temu screens. I knew for the price it wasn't gonna be an…read moreauthentic "Apple" made screen, but I thought it would at least work sufficiently. This screen here is straight up broke. It keeps freezing, sometimes it knows if you're trying to press something- sometimes not.the screen edges are totally non-responsive, the screen is dim and the colors are so dull. I was so pissed off and was going to go in there to confront the guy and demand a refund, but then I found out I had paid enough of my phone off to trade it in. I had a small crack before I "demolished" my screen, and I wouldn't have been able to trade it in with that small crack. I just traded it in so I guess you can use this guy if you wanna phony screen U can rip the carrier off with. This guy is running a scam shop, he should literally be investigated and shut down. I will probably send a tip over to the AG...it's criminal. Absolute dog shit.

Brian Herrera knows how to sale a phone. Great communication and great skills. Thanks for him I got…read moremyself a good deal with cricket.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Phoenix store today.

The Manfolk thought he had a crack in the screen of his Iphone. I found RSR after searching on…read moreYelp. We stopped by on Saturday and Jesus was there to assist us. Jesus checked out the phone and found that the screen was in perfect condition and it was only the screen protector that was damaged. He replaced the protector as quick as a bunny and we were on our way within ten minutes. Jesus was kind, knowledgeable and professional. They have three locations in Tucson so they are very conveniently located. I'm thankful we found them and know that we will take all of our techie stuff to them in the future.

phone lasted 5 months now doesn't turn back on randomly…read more very laggy glitchy screen like if they use cheap parts also not the most professional