This would be a big fat ZERO if I could. Friday night I was ready to get a new phone. I had everything backed up, I even bought a new case so that I would be prepared. My friend and I had a 6:00 appointment and I left work in Kittanning a little early to be sure I was on time. When we walked into the store we were greeted and I said that we had an appointment to upgrade our phones. The gentleman at the front said he was going to grab someone to help us. Jared came out and asked us what we were interested in. I told him that we were interested in upgrading to the iPhone 14 max pro and that I had been looking on the website and with my trade in it should be $5.55 a month. He said something about "getting to that number" and went off to do the quote. While he was back there we were looking at the phones on display and when I played around with it, it also quoted me the $5.55 price. The man that greeted us came over to talk about switching our comcast and getting their internet. Then Jared came back out with the quote and proceeded to review it with us. None of his numbers made sense. And when I asked him to explain it to me he couldn't, he just kept throwing numbers at me. Somehow he was adding an extra line to each phone, and he tried to tell me that it was going to save us $10/month overall, but when I reviewed the sheet later it looks like we were going to be charged an extra $35 for each line every month, not to mention activation charges on them as well. When I asked him to explain everything to me again he mumbled something about waiving the activation fees and wandered off. The thing is he didn't come back. He was hanging out at the front of the store. We talked about it and decided to just wait and maybe try Best Buy or the Greensburg Verizon store next weekend. We told him we decided to wait and left. And he couldn't have cared less. I'm sorry, but wouldn't that have been a pretty decent sale that close to closing? He either didn't understand what he was trying to sell us, or he was mad that we were asking questions. Either way I feel like we dodged a bullet for sure. I won't be back. read more

I visited the store on May 14th to purchase a new iPhone. There were three employees on the floor assisting customers. No one greeted me or said they would help me after they finished with their customer. Crickets. I stood for awhile then went to check out some phones. After ten minutes I left. I bought my phone online from Apple. Do better Verizon!! read more

This location has the most wretched customer service. My husband needed a phone in a hurry. We drove out there in a snowstorm only to be greeted by an employee who couldn't be bothered to help us. He actually told us that it would take three hours to transfer everything, and since the store was closing we would have to sit in the parking lot to stay connected to finish the transfer. We plan to return to the store to show him the beautiful phone we purchased at another retailer, and tell everyone about the tech that had everything transferred in under one hour. That will be the LAST time we ever darken the door at this location. read more

I decided it was time for a new phone a while ago, but have been putting off getting one. Finally, I stopped into Verizon today to see what they had. I know they no longer have free phones, so that's a bummer. I was waited on by a girl about my age named Heather. I ask her when I purchased my current phone....she looks it up. May 2013. So, yeah, time for an upgrade. Right off the bat, I explain to her that I want to get a new phone, but I in no way want to have a higher monthly bill than my husband and I have currently. I didn't want anything too big, either. I also told her that I want simple - I don't need anything fancy. Because, really, I use my phone for Yelp, checking email, and ah, you know, on occasion as an actual phone to call people. I will not be downloading a bunch of apps, on facebook or twitter, or playing Pokemon. Right away, she gives me a few options that suite my needs. Unfortunately, the one I liked best was the most expensive. Go figure. Next choice was not in stock. Shocker. There was a two-way tie for my third choice - an LG K8 and a Samsung. I debated for a while, since both would be the same price per month, and actually would lower our monthly bill by about $6 or $7. I can't begin to understand how that works, since my old phone was out of contract. But whatever. I realize there are fees and tax and all that which infuriates me to no end. But, at least the H gets a 20% work discount. So, I choose my phone and she goes away for a while, getting the phone and accessories. She gives me 3 options for a phone cover, two which are plain black and hard plastic. The third, which was the cheapest at $12.99, was grey and light blue, a softer cover, but - wait for it - not in stock. She checks to see if she can have it over-nighted to my house. Nope. Not in stock online either. I see a pattern.... No matter. Once I got home, I bought one on Amazon for $6.98 with shipping. Overall, I'm pleased with my purchase. The phone is similar to my old one and fairly easy to use. Heather transferred all of my pictures and contacts over to the new phone and showed me how to save everything to the cloud (because I'm 36 going on 86 and would have no idea how to do it on my own). Heather was friendly, patient, and knowledgeable, which is my reasoning for giving the store 3 stars. It would have been 4 stars had it not been for so many things being out of stock. I mean, you simply sell phones and accessories. It's not Wal-mart. There is no reason things should be out of stock, and out of stock online to boot. read more

Great location except their parking lot sometimes get overrun by surrounding business patrons. The employees are knowledgeable about the available products and want to help you find the right phone even if takes a while. If you have any problems they will do what they can to assist you. My only tip is not to go first thing on a weekend. There is usually a line for the first few hours after they open. Other than that this is a very nice location with excellent employees in comparison to several other locations I have visited. I highly recommend this store. read more

Terrible service. I upgraded my phone so I could give son my old phone to replace his hat he broke. But enough the cost, but they push unnecessary extras & try to baffle u with bullsh*t...and they wouldn't activate either phone! They told me it costs extra or I had to do it myself! Being over 60, it took me an hour to do my phone. After failed attempts to activate sons phone, I went to Verizon store in Greengate plaza. They were ANGELS! Helped me all the way without cost & with extreme patience! Never going to Irwin store again even tho they're only 2 miles away. read more

This was the worst experience I have ever had with a Verizon sales rep. I came in for a simple device upgrade to the Note 8. I dealt with Alisa today. She continued to try and sell me additional bundles and devices that I explicitly repeated I did not want. After waiting for 30 minutes when she went to go get my device I was upgrading to, she came out with 5 otter box cases. It was clear Alisa was trying to push as many products as possible even though I said I did not want them. She started to try and explain the bundles to me, and I told her that I would buy the case on Amazon where it was cheaper and would not like any accessories from Verizon. She then proceeded to tell me that my device with a crack would only be $29 to replace, with no insurance deductible, which was another lie. After I told her I just wanted to trade in the current device in the condition it was in, she tried to sell me another bundle with a tablet/hum. I told her I already had an iPad but she continued to keep forcing it down my throat. She went to the extent of lying to try and make it sound like there was not even a device charger included with the Note 8 I was upgrading to. Alisa is the perfect example of a harassing sales representative who does not listen to the customer. When I questioned her on what her commission was or what spiff she was getting for selling this bundle, she then panicked and called over what seemed to be a supervisor (Mike). Alisa said she was not allowed to disclose this information. Alisa was basically harassing me to try to buy this bundle with the case, glass, and wireless charger. I ended up leaving the store and will be reporting both Alisa and Mike to corporate based on this horrific experience. I will be switching from Verizon to another carrier. I was extremely disappointed as a sales representative the way I was treated and lied to. This place is an absolute disgrace as are the employees who work here. I would caution everybody to save their time and money and avoid this Verizon store in Irwin. Awful experience and awful management and sales rep (Alisa). Do not come to this location. read more

Verizon - Mobile Phones Near Me - Irwin, Pennsylvania

Terrible customer service. They do not stand behind their word. The salesman who failed to properly inspect my equipment which led to me receiving a lesser value than what I was told was then supported by the store manager. They lack responsibility and it shows what their character is like. Definitely would not recommend this store. read more

Twice they've sold us devices that were clearly not the best solution for our needs, simply to make money on the sale, increase our monthly bill and eat up our data. Both times, they either lied about our options or misrepresented how our monthly bill would be impacted. Then the management accepts no responsibility. The Verizon Ellipsis tablet is a joke, and Verizon as a company should step in and remove it from the market. I've been a Verizon customer for more than a decade, but once my contracts are up, I'm gone; and it has nothing to do with Verizon as a carrier and everything to do with this particular location and their staff. Incidentally, they also sold me a case that was not right for my phone, and they were unable to do something as simple as transfer my contacts to my newest phone. They aren't knowledgeable or honest. read more