Gabriella was so easy to work with. They were having some technical issues, but she was honest…read moreupfront about it. She was funny and did a great job explaining the process and even sold me on a new case and screen protector. Definitely recommend coming there

If I were on the leadership team at ATT, I would absolutely want to know about my experience this…read moreafternoon at the store located at 3871 Lebanon Pike in Hermitage, TN 37076. I ordered an upgraded phone online for an in-store pickup. Had I known what would transpire, I would've never gone into that store... 1. The confirmation I received informed me that it'd be ready for pickup in 2 hours. I went to the store 3 hours later, but it wasn't ready, which wasn't a huge deal. 2. The next day, I called the store to see if it was ready. They told me it was, so I went back. 3. When I got there, I was told the phone wasn't ready afterall. The representative's name was Daylen. I could tell he couldn't care less because he didn't so much as offer an apology for the store telling me my phone was ready when it wasn't. 4. He told me he could just set me up with one of their phones, which would be fine, except I was already showing a pending charge from when I ordered the phone online. ($58.50) 5. After showing Daylen the pending charge, I asked if I'd have to pay anything. He said, "yes" without any empathy, care or explanation. I asked if he could simply cancel the order for me. He said I'd have to "call them to cancel it." At this point, I was really starting to feel like no one was interested in helping me find a resolution. Nonetheless, I maintained my composure and demeanor, but I did calmly tell him, "At this point, I really don't feel like you're trying to help me." Things spiraled downward from there. 6. His response was that I was "judging him." I started to ask if he could see where I was coming from, but he kept talking over me and wouldn't let me even get a sentence out. He went on to claim that I thought he was being unethical--which I never said, but at that point, I told him that he wasn't showing any empathy. 7. At that point, he told me that I was "too lazy to call them myself to cancel the order," and dismissed me. 8. There was another representative in the store that wasn't helping anyone (since I was the only customer in there). I started to ask him what the first representative's name was, but then he cut in and said, "If you want my name, you can ask ME." By now, he had a threatening tone. I said, "Ok, what's your name?" He told me his name and made the comment that I was too lazy to call customer service to cancel the order, but not too lazy to file a complaint. He added that I was being an "a-hole". Never once did I raise my voice, become threatening, name-call, or anything. I was completely flabbergasted at this point. Never in my life have I been treated that way by a business. All I was trying to do was iron everything out. At the end of the day, I'm a businessman that leads a sales team of 90 people, and I know how to conduct myself. It'd be one thing if I flew off the handle, but I was calm the entire time. If I were Daylen's manager, I would be completely embarrassed, ashamed and appalled about my decision to hire that guy. Even to this moment, I'm pretty speechless about the entire experience. If anyone is reading this, I would encourage you to take your business elsewhere, rather than going to the ATT store at 3871 Lebanon Pike. Not only will you not receive any help, they will insult you with a threatening tone and turn you away. If the store manager is reading this, I would like a phone call. My name is in the system. Disappointedly yours, Jesse Reddington

Shocked to see the results for this location - I've been there 3 times in the past month or so and…read morethe entire team was nothing but helpful. First time to get a new phone and Christina walked me through different options and the best trade in deals. Second time to trade in my old phone, let my phone charge with their cable to get whatever they needed, showed me the paperwork to go along with it and sent me on my way. Last time to replace the phone I JUST got (Kayak incident) and other than a small wait to be seen we were in and out in less than 10 minutes AND he let me use his work phone to make a call to get the codes I needed for my account, not everyone will go that far. (I cannot remember the guy's name who helped me the last two times but biggest props in the world for being so helpful)

I was told that this store now only stocks phones of a certain storage size, if you have anything…read moreabove the size of 256gb (the smallest storage) for an iPhone, they don't even have phones that can replace the phone I currently need replaced. The only way to replace a phone on a plan that has an upgrade option is to now go online or over the phone, which has been known to be a terrible quality experience FOR YEARS! What's the point of a physical store if you don't carry any products for people to purchase? Garbage policies, garbage store. Never shopping here again. Drove 40 minutes to be told to kick rocks. Hope this store closes down, cuz man, this location is useless.

I came into the store today to go over my account and look at the new I phone for my son. Patrick…read morewent out of his way to answer all our questions, go over our account and make changes to lower our bill. My son and husband left with new phones. Patrick was extremely knowledgeable about the product and answered all of our questions. Thank you Patrick!

They don't help, don't accept return of equipment at the store, when I called to cancel they had…read moretrouble cancelling my account for hours, and I had to call multiple people, basically every step of the way they make it tedious and difficult so you will just get fed up and get charged. This specific store is not great, all 3 times I went in they failed to help me with basic stuff, (signing up for internet, cancelling, returning equipment) but it's mainly just the whole company stinks. If you live in my Juliet you can get cheaper internet with faster connection speed via TDS.

After a recent visit to the AT&T Store in West Nashville, I figured I could pop in on my side of…read moretown to get a few things accomplished, such as upgrading my watch. Boy, was I wrong... The store, which is located in a small plaza across from Rivergate Mall, is decently kept and clean with all the standard products on display. The main difference with this location is the service, or lack thereof. I walked in and was immediately greeted with a line of people waiting to be greeted. We stood there for close to 8 minutes before anyone acknowledged us. The acknowledgement came with asking what our name was, so we could be added to a list. There was no questions about our visit, etc...Once I tossed my name down, I was told it would be anywhere from 20 to 50 minute wait. Kind of a big gap of time, so I wandered around the store, scoped the watch I wanted and decided it would be easier to purchase online and pick up at the store. Even though I live closer to this location, I chose to pick up my new watch at the Nashville West location for obvious reasons. Overall, not the best look for an AT&T location.

I recently switch and the lady that helped us promised she would be there to help us, well I had…read moreproblems with the phone service, she did nothing, I was on the phone talking to her over two weeks ago and my phone did what I was complaining about it dropped the call so I waited to hear back from her, did she ever try and call back? No and I've reached out several times only to be ignored so if you run across Karina Viloria BEWARE cause she will tell you what you want to hear then when you have a problem she ignores you and your problem, so I DO NOT recommend AT&T only because of her, if I could give minus stars I would, only for her

This store was awesome! The woman working there was super friendly and helped us with exactly what…read morewe needed, we were looking to do a phone trade-in, and she made the whole process easy.

I placed a pick up order here 24 hours ago that said it would be ready within two hours. I called…read moreyesterday, no answer. I have called multiple times today, no answer. Still no update on order. Can't get ahold of them so cant cancel the order. Based on other reviews, it seems like the people in this location just clock in and leave the physical store. Its ridiculous. Not even sure where to go from here because it won't allow me to cancel my order or switch to a new location.

Best experience in a phone store I've ever had! They were very patient and understanding.read more

We had 3 phones to trade in. Colby and Tucker were extremely patient, kind, and welcoming in…read morehelping us through the tedious process! Thank you so much!

I took my iPad in because I could not bring up my Facebook page It was just giving me a black…read morescreen. I tried using Google to figure it out, but I still couldn't get it so I took it to uBreakiFix and Eyezik resolved. My problem explained to me what happened very quick very efficient very professional. I always appreciate their help.

Their time quotes are terrible. My husband was getting a new battery installed.(few hrs job) Had Hb…read morephone all day, then when he went to pick up the screen was dead. They had to go to Gallatin to pick up a new screen. Idk about this place..