This company absolutely sucks for customer service. I have a business account with 9 vehicle trackers. One of them was never delivered and ive been trying to get a refund of the 100.00 i paid for the device. Finally, had to file a dispute with my credit card. Now verizon is doing away with the hum device program. Cant tell me how much is the new devices. Or if there is going to even be a new one. Looks like im going to look into a different carrier for services. read more

customer service was awful!!! I wouldn't rate with one star! Simply terrible! Employees were walking around the store with their hands in their pocket or on an iPad. I was there for a half hour. No one said anything about being waited on. Went on the app I was next in line for a little while. Nobody cares in that store! Tried to call to speak to a manager and her calls all go to a one 800 number for customer service. I don't even think the manager cares. The only reason they get one star is because I have to to post it. read more

This location is always fast & to the point - but this time, it was at the cost of customer service. I understand that the majority of new phones can be easily activated by the customer at home on their own. However, today my mother in law was sent home to activate her new phone after informing and showing the sales rep that her current phone was not working correctly. The sales rep informed her that her phone was not working correctly due to the crack in the screen, but did not offer her any further assistance in getting her up and running with her new phone. Admittedly, her current phone is old and has some damage, but the screen is by no means shattered. To be completely clear, her current phone is unusable as is. She cannot answer calls, it glitches when she types, and often times she cannot even get it off of the lock screen. I'm not sure what solution options the sales rep is permitted to provide her - but sending her home without any assistance is definitely not the answer...and if it is the only assistance he is permitted to provide, Verizon needs to seriously re-evaluate their policies. We have spent over 2 hours trying to just get her old phone backed up, and have still not been successful. Overall, not happy with this experience at all. I expect more out of a company that we pay so much money to each month. I do have the employee's name, and would be happy to discuss this matter in private rather than publicly bashing this individual, however considering it's nearly impossible to get a real human on the phone - I had to default to a review to even report this event. Do better, Verizon. read more

Absolutely AMAZING customer service at the Hermitage PA store!! Efficient, knowledgeable, patient, technicians. I'm so happy I left Sprint and joined Verizon. The money I'm saving is great and the professionalism of the staff is refreshing. In the midst of the pandemic all safety measures were taken. read more

Phone lost, older man wouldn't look up any information to assist with phone replacement even after providing the required drivers license. Do yourself a favor and go to another store. read more

Stopped in to get my phone looked at because it was running slow. The staff always helps fix my phone but they always want me to upgrade. There has to be an upgrade class they take because there Great at suggesting upgrades. The store is nice and the staff pleasant I've been with them 10 years so it's always nice to stop in. read more

I will never walk in Hermitage store again. The store manager Josh is not what Verizon needs as a manager! One of his employee's Jon Michael misquoted us on the price of our phone because the offer he gave us didn't apply to our plan. We were told that we paid our phones in full at purchase and had to seek help from Josh who was too busy to speak with us so we had to wait and watch him try to get more sales from people walking in 30minutes while we waited. There were only 2 customers an hour before closing. He is condescending and a commission based talker. He is not helpful and after 15 years with Verizon and never a late payment, I'm leaving because I can't trust him and he is representing the company and it makes me feel I can't trust them either. That man needs to go. He shows bad character and obviously doesn't take any control when it comes to training employees or satisfying customers. People like that are what brings businesses down read more