I came in to the store to purchase a new phone. I had had excellent service in the past. I gave…read moremy budget to the gentleman helping me and said I needed to stay within this range. He said he could help me. He found me a phone and plan for $120 a month. Could I possibly pay $20 more and get unlimited everything to avoid overages. I thought I could make it work. He told me that there were some up front charges and the bill would look bad at first but it would go back to $140 after the first month. It did not. The bill was $220. If I would have known the bill was that expensive I would have said no. He put me in a financial bind for a year.

Zero stars in actuality. Although the people there are kind, to some degree. They are utterly…read moreincompetent with the only ability to take money. They know nothing other than the phrases; "It's broken. I can sell you a new one." and, "I'm sorry but tech support was wrong to send you here." Although Verizon does have good service when everything is working properly, once you have the slightest problem, this place is utterly worthless.

This is the place you want to go for your wireless needs. We're on vacation and I dropped my phone…read moreand smashed the screen. Elli was extremely knowledgeable and clearly explained my options for repair or replacement. She didn't try to oversell me and I was on my way with an new phone replacement on the way. Thank you!

I upgraded my Samsung Galaxy phone here and switched the old phone to my husband's number…read more Customer service was very good, pleasant and thorough. There was only one rep working and several other customers came in and had to wait a long time for help. A couple people left after a lengthy wait. This place is good but needs more help. I will continue to use this location for my wireless phone needs.

This is the only place I know of in Helena where one can buy certain electronics and accessories,…read moreand they do have the standard (read: good) RadioShack selection. Just don't go in expecting help finding what you need; I would absolutely not have been able to find and purchase a replacement adapter for my portable record player if I hadn't already known what I needed and how to locate it. I showed up at RadioShack today with my suitcase-sized player in tow to find the employee on duty embroiled with another customer. No biggie; I knew where to find the dummy plugs and jumped right in. I found four that would more or less fit, and I will say the guy at least came over and helped me try them out further and get the one that had the right internal diameter. He also offered to get the adapter and plug out of their packages so I could try them in store, so points for that. However he did not, as far as I saw, look at the polarity guide on the back of my player to make sure he was attaching the plug to the adapter cord the right way around; when I asked him if we needed to make sure the polarity was right (knowing we did but wanting to let him save face if he'd forgotten), he just mumbled, "sure." I checked it myself and he had done it right, but I have no way of knowing if he actually looked at it or if he just lucked out, it being a fifty-fifty chance. Then he crouched behind the counter, presumably plugging it into the outlet while I tested the player. No go; it started, spun for a second, and stopped again. After a minute or so of me making sure things were right on my end and checking the fit of the plug, he suddenly mumbled an apology about having somehow unplugged it from the outlet. Okay, test again. Spin spin...stop. I kept having to ask if it was still plugged in, since I couldn't see what he was doing and he was apparently unwilling to communicate with me except by mumbling a reluctant answer when asked a direct question. He decided the plug didn't fit right and needed to have a smaller internal diameter, so we went to hunt for another one...by which I mean he looked at a couple packages, then abandoned me to wander five or ten feet away and play with his cell phone while I examined the rest. I found the one that was the next step down, we tried it, and it didn't fit. At that point, I was disappointed but ready to walk out without an adapter -- if they didn't have it, they didn't have it. Tapping the panel over the compartment on my player that houses the speaker and power supply, he asked if I'd ever opened it up. No, I hadn't. He suggested that it might be easier to open it up and replace the connection point for the adapter. "Don't you think it'd be better to just find a plug that actually fits?" I asked. "I guess. If you think so," he mumbled back, as if it were a dumb thing to suggest. Suspecting an ongoing whoops-it-fell-out-of-the-outlet-somehow problem, I asked if there were another outlet where we could test it. He reluctantly showed me to the other end of the counter, where he plugged the adapter in, tested it to prove it was delivering power, and plugged it into the player. I turned the player on and lo and behold, it spun and continued spinning at an even rate even when I cranked it up to 78 rpm. My helper seemed oddly reluctant to sell me the adapter at this point; he kept mumbling about "Well, I guess, if you think it'll work," even as it continued working right in front of him. He eventually rang me up (though not without taking a break to reply to his noisy cell phone, apparently worn out from all the wonderful customer service he'd been delivering), and away I went, $30 poorer and one adapter richer. Back at home, the player's running smoothly and churning out the tunes. Guess it wasn't the plug size, bub.

Best place to go for anything I need that I cant seem to find anywhere else. Although RadioShack…read moremay not always be my first stop, it ALWAYS seems to be my last stop. Lol maybe I need to be taking my own advice and ALWAYS make this my first stop. Sales staff are knowledgeable and always give me the best information. I promise I'll be back!

T Mobile's Assurant Protection 360 has the rudest, unhelpful customer service that I have ever…read moredealt with. Unbelievably unprofessional. I had 2 chats ended while I was still typing and asking questions. I regret being as polite as I was to them. I hope their performances are audited by upper management, however I doubt thats the case.

I would definitely give 0 stars if I could. I have never been treated so rudely from a business…read morebefore. I was told when I switched to T-Mobile that they had service where I live, which was untrue. When I called customer support I was told the closest tower was over 5 miles away and that I was not in an optimal service area. When I returned my device and canceled my account I was treated with hostility. I was told to leave and never come back by the manager Brad. No problem, I will never be back.

Josh H was the best customer service rep I have ever had with the Helena AT&T store. Even though I…read moream no longer an AT&T customer, Josh continually treats me with respect and the utmost professionalism and best customer service experience. I made a mistake when I was completing the customer service survey and couldn't feel more badly about it. Again, Josh is stellar and I recommend his services to anyone that visits the location. Thank you, Josh, for all your help every time I come to the store.

Went in multiple times with a friend to try to resolve her problem with her phone. I am with…read moreanother company, but wanted to say how helpful the branch manager was over several days of service. He struggled with the weekend help available to him with the warrenty department, even getting sent to several people before finally getting the approval we needed to get my friends phone taken care of. He even stayed after the store closed waiting on the line for everything to get taken care of. He went above and beyond to help. He was amazing.

As a local business owner, I first set up my account through a business representative, but all my…read moreongoing dealings have been with the same regular customer service team that everyone else uses in the lobby. What truly stands out is how the staff has always treated me with genuine respect and kindness -- even before they had any idea I had a business account. They handle my home/business needs with the same care and professionalism they give to commercial accounts. That level of consistent, honorable service is rare these days, and it means a lot. I have NEVER had any outages for the life of my time with spectrum. I have had them for a year now. Thank you, Helena Spectrum -- you guys are amazing and truly deserve all the praise. I know you're relatively new to fiber internet in my area, which is exactly what drew me to you in the first place. Yes, there were a few technical growing pains on the infrastructure side, but I refuse to blame the incredible team at the office for things completely outside their control. You've earned a loyal customer. Keep doing what you're doing!

As a new Spectrum customer, I needed in-person help to get my TV, Internet, phone, and Apple Watch…read moregoing. Jeff and Brad to the rescue. They were knowledgeable and kind and went above and beyond the call of duty. I was most grateful for their fabulous customer service.

This is a long one. I reached out to Coy (the owner) about…read morean iPhone 11 screen repair. He said HE'd be happy to do it, so I dropped off my phone on a Monday. I was leaving town that Thursday and he assured me my phone would be done by then. On Wednesday I reached out and he said "phone should be ready Friday"... So I let him know, again, that I was leaving town and we covered that on Monday.. He said in that case, my phone would be ready for pickup at 10am Thursday morning. I drove to the store at 10am, walked in and the man there said "Coy told me to tell you the phone will be ready on Friday"... It was a full "twilight zone" moment. I just about lost it. Coy then started ignoring my phone calls and his employees calls as well. I tried calling Coy from two different phone numbers and he picked up, not knowing it was me. He said he's sorry but I can't get my phone, because it's in Butte.. I started asking the basic questions... like wtaf how is that possible? He explained that he never intended to fix my phone. He sends it up to Butte through a fourth party business.. So he misleads his customers off rip. This conversation was at 1pm, he said he would drive to Butte from Helena, get my phone and bring it to me. So I said ok I'll wait the minimum two hours it takes to drive there and back. At 1:45pm I get a call from his employee, telling me my phone is there and ready for pickup.. This whole thing is so crazy because he lied about EVERYTHING. The weirdest part is lying about my phone being in Butte.. the whole thing was so suspect. I got my phone, it lasted about a week before the screen went crazy with phantom presses and opening apps etc. They bitched the screen repair entirely so I had to take it to another cellphone repair shop and pay another $300 to get it fixed. To top it all off, Coy blocked my number. This was a very expensive mistake. I would avoid this man's services and his "security" cameras that he installs. He's a snake. And he's clearly unfamiliar with Helena folks, who will NOT put up with that.

Great service.. I have been with Cricket for over 2 years and never had a issue.. Dillon who works…read morethere is always willing to go the extra mile to get me going after I mess things up..

Not worth it. Store clerks are nice but company has terrible customer service. Everything has to be…read moredone through the call center. Phone crapped out after 10 months. It's under warranty but the only way to get a replacement is to go to a UPS store, have them verify I didn't damage the phone. Send the phone to some central processing center and wait for a new one to arrive...I was calling from the cricket store and the clerk is the one who told me to call about the warranty. Meaning being without a phone for up to a week. Um this is 2018. Phone is for work and only personal phone, plus I'm about to move cross country, so no way is this an option. Store clerk basically says oh well, you want to upgrade? Totally BS.

I walked in and asked to see whos in charge and I got "Charles" at the front counter…read more I told him I was looking to sell or trade my nearly new apple 15 128gb phone and he offered to buy it for an insane lowball amount of $125 and I said no. He then turns his back on me starts walking away and calls me a c*ck sucker! I will never do business with this shop ever again!