Just wanted to share what a horrible experience I had at this AT&T store. Call me a fool, I knew I…read moreshould have walked out, but the store representative completely lied about the fees and trade in on my old phone. I've wasted probably 6 hours of my time at this point trying to get fees taken off my billing that should not be charge. AT&T has given me basically the runaround on the phone now that I'm trying to correct the charges. I will NEVER use AT&T again. I can't believe a company that should be respectable, treats their customers this way. The only reason they are even getting a star is that I had to give at least one for this to post.

Literally the worst experience ever. The man was nice and tried to help set up a new account for…read moreme. But he needed a store code from the manager to work with customer service over the phone. The manager refused to give it to him, and I could hear her yelling at him in the back room over the phone. If it's not a quick easy thing they will kick you out. It took him a few tries to figure out why the system wasn't accepting a SIM card. Customer service said they could fix it, but the manager literally told me she sent willing to spend the time to call them and would not help me. She was beyond rude to me and her employee to the point I told him he should quit. Abusive manager should never be tolerated. This lady needs to be fired. The man was nice and helpful however and I felt bad for his treatment. As far as getting service, this place is useless.

I had a minor repair to fix and they knew exactly what to do, Very helpful and very polite. Would…read moredefinitely go there again if I need anything fixed. Margaret

Called what must have been a corporate line to find out if they had a screen in stock for my IPhone…read moreSE. Asked if I needed an appt. I was told to just go into the store. Repair would be $99. Two days later drove for 1 1/2 hours to the store. He said he didn't know if they had the screen I needed and if not the OEM Apple screen would be $250. I left the store angry and disappointed. Will never do business with this company.

Super clean, super quality. Screen protector and case…read more Never had issues here before. I'll continue to come to this is place for my phone needs.

Rayne is very knowledgeable and personable. We thoroughly enjoyed talking with him. He helped us…read morefind phone covers and magnetic pop socket's that allow the phone to lay virtually flat so it can still be easily carried in a pants pocket. We are very satisfied with our purchases. We will definitely be back for future phone accessories.

Store hours said open, so my wife and I walked over to the store. Handwritten sign said "closed…read moreuntil 12:30". Cute, small town thing we thought. Then we came back at 12:30 and sign had been changed and now read, "closed until 1:15". Hmm not as cute this time. So we came back at 2:20. Door was locked and sign on door said "closed until 3:15". A woman was inside so I knocked on the door, after 3 times knocking she came over and said we're closed can't you read the sign! Yes, I said, but we've been here 3 times today and you keep changing the sign. I was about to politely ask when she thought she might actually be open we she shrieked, "I was here at 1:15", implying I guess that it was our fault??? Horrible experience. Worst customer service experience I've had anywhere in decades. My family has been a customer of Verizon for over a decade and we've always had pretty good service. If I were Verizon, I would not allow this location, or at least the woman working there today, to represent my brand.

I stopped in for help with an phone trade. There were 2 people in the store. It was hard to tell…read morewho was working there because she did not greet me or even make eye contact. After 15 mins of me standing there, she said " whatever you need, it's going to be awhile" this guy ( she pointed to a guy sitting on a stool ) has been here working on this problem for 2 days " I said " I just need help with a trade-in" She answered " I don't do those , go to the corporate store or go online yourself" It was a thoroughly unsatisfactorily experience mostly because of the ( lack of) service. One disinterested salesperson doesn't seem adequate when you are dealing with a $1,200+ phone .

Amazing people and service! Reliable and very friendly staff. Value of protectors is awesome! It…read moretakes me about 4-6 months until I have to get a in screen protector.

Service was good BUT, they sold me a case and protector telling me it had a lifetime warranty. I…read morewent in when both got broken and was advised there was a $5.00 charge on each. l was upsold to the $30.00 deluxe screen protector. Early this year I cracked my screen protector went in and was told they had raised the copay to $15.00. These products don't seem to be very durable, are expensive to "warranty" and in my opinion are a scam. Save your money and buy from Amazon, Walmart, Target or at the phone store.

Lupe was so awesome!!!! I have been with Verizon for about 15 years and have never received such…read moregood service. I really wanted to get my son a Gizmo watch for Christmas but I was late to the game and they were backordered until mid January online. I went to the Twin Falls Verizon and they only wanted to see me the $200 Gizmo watch. I stopped into this store just to see. They didn't have it in stock, but Lupe called their other stores until he found one. He found it at their Burley, ID store. He drove to Burley that night to get it and walked me through setting it up the next day! This will be my sons first taste of freedom and it's all because Lupe cared enough to take the time to help me. He even offered to help me pair my Apple watch to my new phone.

Thank you for helping me make a decision on a phone that is right for me and not pushing a more…read moreexpensive phone. Jessica was at great help

Blue Lakes Location - l was LUCKY to have gotten Jordan to help me with my purchase and…read moreinstallation. The Five Stars are for JORDAN only. When I had my first problem and called Verzion direct, it was a nitemare of being put on hold for hours l. So I went back to the store and Jordan performed miracles that I never would have been able to do by myself, nor with the Customer Service Dept.. He is a valuable employee and I hope they are able to keep him!!!!

Worst experience ever! I thought it was amazing to get right in and not have to wait like you do…read moreat the store on poleline, what I sure paid through the nose for that mistake. They slip unwanted and unasked for items onto your bill. They do not help right any wrongs, and quite frankly don't seem to know what they are doing. Do NOT go here!

Cassandra. She's amazing helped me set up my Iwatch, super easy would recommend, coming to this…read morestore! customer service is on point.

This is the only AT&T store that I will ever visit. Visiting this location was fantastic…read more Everything was explained well and everyone who works here is wonderful and went well above and beyond to help us. Andy helped us and was just great. Very knowledgeable and professional. Their store manager also came over to greet us and just added to our wonderful experience. Even the water was great. The iPads that they had on display have games on them and that helped keep my son entertained. The store was clean and is kept at a great temperature. The experience all around was great and I am very pleased. Thank you guys so much for helping my family.

My son and I came into the store after being Verizon customers for 20 years! We were greeted by…read moreCindy who treated us with the best customer service! Cindy treated us with patience while spending diligent time transferring 3 phones, watches, returns, new lines etc! Kudos to Cindy!

Would you like a little arrogance along with purchasing your phone. I will never call or step foot…read morein that store again. While purchasing my iPhone 13 pro max, I was persuaded to purchase the screen protector they said I needed. I was in that store 6 times in a month to have it replaced, (4 replacements) it kept bubbling up two days after install. The jerk that was helping me said he'd never seen this before. Google it, there are so many complaints about bubbles in screen protectors. I went to bestbuy and bought a proper screen protector. They were so friendly and helpful.