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Fisher's Technology

5.0 (1 review)
Closed • 8:00 am - 5:00 pm

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7 years ago

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Pro-Tech Service

Pro-Tech Service

(13 reviews)

Excellent service and installation . Kelly was very personable and knowledgeable…read more Showed us how to operate our Bosch dishwater, and how to maintain it. He explained our warranty and how to access maintenance should it be needed.

First I want to start the review by saying that if you have a Lowes /Assurant protection plan on an…read moreappliance and they assign Pro Tech for the repair, immediately call Lowes / assurant and firmly demand they find another repair place! They will accomodate this request. We had Gerald as our " tech". He came into our home with an extremely unfriendly / rude manner. He barely could make the effort to listen to what was wrong with the range. There was no response back when talking to him. He appeared mad that he even had to be at our house. He tinkered around for ages in silence, randomly pushed his iPad at me to connect him to our wifi. What?! Couldn't remember my password, he was visibly annoyed. I finally found it and connected him. No thanks or acknowledgement. Very unprofessional! Then towards the end of the service call he demanded that I get my manual out for the range so I could recalibrate the temp myself !!!!!! Who keeps their manual handy and why was he not doing this? This is his job. He said he had no idea which way he turned the adjustment, he said it would be up to me to figure out how to calibrate my oven!!!! I informed him that I would not be searching for the manual as I had no idea where the manual was and I was never informed ahead of time that I would need it. I told him to calibrate it himself as that was his job as a repair guy. He got hostile and went to the stove to calibrate the temperature which now is completely off even worse and I cannot use the oven now at all! I feel like in his irritation at actually doing his job that he made it inoperable on purpose! He proceeded to argue and mansplain to me and my husband about the warranty. All his information was incorrect. I felt very uncomfortable having this person in my house and the next day called Pro Tech to request a new " tech" when the parts arrived. The OWNER argued with me and refused to help in any capacity. Very bad business practice. I have since called Lowes/ Assurant and reported the business and sent them screenshots of all the 1 star reviews. They are flagging the business. We live up in Hailey so this Gerald person is supposedly the only "tech" that comes to our area so be warned Valley People. He is rude, unprofessional, creepy , abrasive, talks very badly to women and you will want him out of your house immediately! He also has a very ANNOYING habit of clicking his pen NON STOP the entire time so you feel like you are going insane. If ZERO stars was an option, this is how they would rate! 1 -star is way too generous. I wish I had read the reviews before having this person come out.

Fisher's Technology - officeequipment - Updated May 2026

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