Yesterday, I visited the T-Mobile store at 2050 S McKenzie St, in Foley, to help my friend switch…read morefrom AT&T and upgrade from an old iPhone to a new Samsung phone. The store was clean, well stocked, organized , and easy to find, with plenty of parking. The T-Mobile Expert welcomed us and then she walked us through the plan we'd selected ahead of time with unlimited talk, text, and data, She was quick, friendly, and knowledgeable then set up the new device, and explained plan details clearly, setup up payments and we were done. I have had my same number for over 25 years and was with Sprint until they merged with T-Mobile. So I'm a long time customer who, despite the transitional hiccups, is very pleased with the coverages, services, and customer services with this company and am obviously quite comfortable recommending it to family and friends alike. Bottom line: This T-Mobile Foley location offers a great selection of smartphones, tablets, and home internet solutions, with accessories and friendly knowledgeable staff. Recommended

Very informed and friendly staff! Their coverage is now excellent. Convenient parking, too!…read more Competitive pricing plans!

I visited about six months ago. I told the guy that met me at the open a business account. I…read moreneed the fastest service I'm operating a business. I need unlimited complete unlimited data. Oh yeah yeah yeah yeah we can get you completely just gonna pay this much this contract yada yada yada well come to find out the service sucks. I did not get 100%. Unlimited data. You only get 5 GB for a certain amount. I told him I wanted the maximum. He never said anything about being a preferred customer, which is what I for he said oh it's completely unlimited. Don't worry about it. No, it's not he just commissionit is not completely unlimited if he would've told me that you only got 5 GB per month and that your service would be slowed down in times of heavy traffic. I would've said well that's not gonna do you have a plan that gives me complete unlimited and I would've said give me that plan but he never said a word. I asked him multiple times. I am leaving AT&T as soon as I can get up there and get my number back they can keep the $800 deposit I could care less I got plenty of money in the bank

I visited this location for a screen protector replacement. I waited 30 minutes before an employee…read moreeven acknowledged me, and when they finally did, it was only to inform me that I was being added to their waitlist. Although the store was moderately busy, some customers were receiving assistance from multiple employees. Management should ensure that staff are better trained in customer service and time management. I ended up leaving after being informed that I was added to the waitlist

The customer service is absolute garbage. I walked in and it smelled like marijuana. You could tell…read morethey could give a crap less about your business. I asked about upgrading a phone for my dad I was told to buy an unlocked phone off line. Are you serious? The odds of that phone updating and transferring everything correctly is not worth the effort. Basically the attitude is why are you here bothering me? I plan to transfer his service to T-mobile where they actually care about helping their customers.

Called all Three T mobile stores on hwy 59 from foley to gulf shores no one answered or got a…read moremailbox full message. best to just buy your phone on amazon if you have the time to wait for the mail or ups. Definitely sends the message we got all the business we can deal with thank.

Awesome and honest business to repair your phone. My husband took his phone in thinking his screen…read morewas broken but it was only the tempered glass screen we both had added to our phones that was cracked. A "quick fix" repair that was $35 instead of $300 +. Thanks to this business for making an honest repair.

Helped me get my phone to work!!! Great guys!! I put my phone in audio mode and couldn't get it…read moreout. They helped me get it working with a smile.

Ian fixed the issue I had with my phone. He was very knowledgeable and I received great customer…read moreservice. Will definitely return if and when needed!

Quick and cost effective repair of cracked screen . In under an hour . Great service ! Friendly…read moretech !

I'm absolutely blown away at the customer service we received here!…read moreMy family and I needed to get new phones and my aunt wanted an iPad. Greg & Trevor went above and beyond to get us situated with new technology and gave us an amazing deal! We had be ready to drop some money and Greg the manager ended up saving us quite a few bucks which was greatly appreciated because every single dollar counts nowadays.. If you or your friends or family have any questions or need to get a phone I highly recommend you coming to this Verizon and requesting Greg! You will not be disappointed! Thank you Verizon for having such an incredible store and thank you Greg for making a slightly stressful move go seamlessly. Truly a blessing to have a manager which has excellent customer care. We will be back and I will be recommending all friends and family to this store!

I had an ongoing problem with my bill for months. KileyLangston spent hours working to solve it…read more She was able to get it resolved. I want to thank her for her dedication!

This company has the worst customer service I have ever experienced. Terrible company who lies and…read morecheats their customers. Will never use any of their services before. Spent 3 hours on my day off dealing with these people and still have no satisfaction. Will have to call again... they just dont care about anyone except their own profits.

Poor customer service, gentleman behind the counter was "multi-tasking" and provided minimal…read morefeedback on questions asked. Would not provide managers Information. I was the Only person in the store.

So glad we stumbled upon this store on our drive home from Florida! First off, it's huge & packed…read morewith a ton of fun items. They had gashapon machines, a mystery locker game, mystery pokemon pack machines, a row full of blind boxes, slimes, figurines, squishies, just to name a few. They had a wide range of tcg cards and a touch screen you could use to find specific cards you were looking for. They had plenty of friendly staff there to answer questions. I also loved how all of their inventory was clearly labeled with its price. That's not something I usually see in tcg stores. Can't wait to come back on our next Florida trip!

Better communication on returns if you buy from this store you cannot get a refund it will only be…read morestore credit and not full price. So don't waste time coming here girl I got sold game from told me I could return within 7 days to get full refund so before coming here do not just purchase something if you expect to be able to return for full price. Will not come here again thanks!

customer service was awful i sat down for over 30 minutes waiting for my turn! another employee…read morecomes in amd sets up but never says can i help whos next or anything like that. instead another woman just walks right in and goes right up to him for help and he helps her while ive been waiting the whole time!!! i got up amd left!!! not good customer service and i dont recommend going there

I want to give a shout out to Ashley for getting my phone up and running again. She was so nice to…read morework with and fixed it in no time!