DO NOT go here without an appointment. Appointments can be made online. We were just turning a…read morebox in and we waited OVER 2 hours !!! They had only 2 or 3 people working. I found it interesting that they had what appeared to be one person who was just translating. We are moving away from Spectrum and this is one of the reasons why.

I walked in without an appointment. After the appointment crowd thinned out, several counter spaces…read morestaffed by employees seemed to deliberately slow down and made the remaining 7 of us wait to be called. A lot of talk took place among employees for several minutes, none of it actually helping the remaining customers, ( ones without an appointment). When I finally got my turn, guess what?...the offered me a price reduction. I refused. I'm tired of my Spectrum bill CONTINUALLY going up and up and up! It's highway robbery on a routine basis and it never stops. Get an introductory rate? Steel yourself because after that ends the rate hikes are coming. Remember, this is the company that charges for a WIFI signal. Next thing you know, they'll figure out how to charge you for just minutes of use. I am relieved to not be UNDER THEIR THUMB ANYMORE. I will do without if I have to....because I'll NEVER return to them for ANYTHING!

It really helps to have an appointment before you arrive, especially if you want to avoid a long…read morewait. Once we checked in, we were seen in about 10 minutes by TJ, who kindly helped answer our initial questions about our account upgrade. Then Chris took over, smoothly finalizing our upgrade and helping us get everything set up. The experience was effortless, and we truly appreciated the friendly and attentive service today. We were in and out of the store in roughly 45 minutes.

Bad costumer service. I was just there to pay off a device.waited like an hour and not even a check…read moreup to see what i needed. One employee kept saying how they are the busiest store. I think he ment the laziest shh. Wasn't even packed

after 20+ years with Spectrum (plenty to complain about)... i will never complain about them again…read more i went with Frontier after they dug our priviate road for fiber. got 2GB for $74... much cheaper AND faster than Spectrum. again, it only took a month for me to experience the Frontier customer service nighmare first hand. chat with some indian representative who didn't understand my questions... 45 minute wait to talk live with (again) indian representative who didn't understand what i ment by "brick & mortar store to return my equipment". another 30 minute wait for U.S. representative who said he would send out technician. ok, bad enough but having to reboot my fiber connection every 40 minutes for the last 3 days pushed me over the edge. it's garbage company with garbage business plan.... save your money AND time... stick with whoever ur using where you can get somebody on the phone first time/every time.... AND they understand what the problem is and what you need. Frontier is GARBAGE!

Internet out since 7/1 Ellis Crossing. Appointment for service a week away. Not good for those who…read morework remotely. Do better Frontier. Service. Quality.

Don't come here if you need any type of help with your account or phone. This store is basically…read morefor sales only.

My mom had a problem with her phone since she cracked her screen & somehow her phone number was…read moresuspended... long story short... MAKE SURE THEY INPUT ALL YOUR PERSONAL INFORMATION CORRECTLY or else you could be locked out of your account for a week or more & they will do ABSOLUTELY NOTHING! When my mom went to activate her account here they did not do it correctly & when she had this problem & tried to go for help they did nothing. Said they couldn't do anything because it was a "billing" issue & they don't handle that stuff. We went to an "actual" AT&T store & one of the representatives finally helped us fix a problem that this AT&T retailer created! P.S when we came in no one greeted or helped us it wasn't until a group of people came in & were greeted & attended before us & the people realized we had been waiting before they came in & allowed for us to be attended first. Overall such a horrible experience.

I had AT&T internet for over 5 years. My fiber line and several other houses on my street were…read moreaccidentally cut by Google fiber. AT&T was on my street repairing 3 different times and they would not even look at my issue. I pleaded with them and They said I had to schedule an appointment. I scheduled an appointment 3 times and each time they cancelled it due to the AT&T strike. They left me hanging so I went with spectrum. And now I keep getting calls from AT&T wanting me back. No way !! This is terrible customer service and the supervisors I spoke to should all be fired.

The gang who couldn't shoot straight. First recommended wireless receivers; never were reliable…read more Had to exchange (at my expense). The wiring job was a mess; holes drilled through inside and outside walls. Signal out during March Madness; missed games, Technician said he'd fixed the problem. Not fixed. Then told I need a new modem. System down again today. Miss NBA draft, golf. Call India Help Center: "there is no account associated with that number." Next "are you calling about discontinuation of service due to nonpayment?" They won't say how long it will take to fix.

So I came in to do a change of responsibility for my account with T-Mobile and Michael B. helped me…read moreout. He was super professional and very patient with my mom and I. He explained everything thoroughly and had great customer service. I definitely recommend going to him!

From the owner: Visit the T-Mobile store in Durham and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 1533 Glenn School Road Space A-15 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I walked in with no appointment to return old equipment and set up a new account. There was quite a…read morelengthy, but understandable wait - 3 employees and about 15 people in the que. But I was very impressed with the fact that an employee came up to me before it was my turn and asked what I needed, and told me if I wanted to skip the wait I could just turn my equipment into the mail, I believe at USPS free of charge. He was extremely polite, calling me ma'am and patiently hearing my story, as I'm quite the rambler. I let him know I was interested in other services as well, but that I appreciated it. At this time I was standing near the front of the store, where it was packed, and I set my equipment down on displays and stood to wait. He kindly let me know about the other section on the other side of the store I could wait it, and it was empty with plenty of chargers. I happily took my seat and waited. The gentleman appeared to be hispanic with curly hair and glasses, and a slightly heavier set build. I only mention this in hopes he gets recognition, because I didn't get his name and his kindness stood out to me. I sit, I wait, and an hour later I'm called up by one of the most pleasant customer service representatives I've ever met in my life. Her name is CRYSTAL - and she ROCKS. She was knowledgeable, quick, patient, and extremely personable. She seemed to be very wary of the long wait and valued my time, asking if I had any place to be because we had to wait for something for a few minutes. I let her know I was perfectly free and had no issue waiting a few more minutes. After all, I'm here for a service, I don't expect things to happen lightning fast. We had some confusion due to my own overdue bills and trying to determine what my balance was for the day. She made EVERY effort to double check every number and make sure I wasn't charged twice, and that my old balance was completely settled. Some people may get frustrated when employees ask someone else for assistance or advice, but to me - it tells me she CARES that it is done right and doesn't just wing it with every decision. She had a manager who was a middle aged white lady, again I forgot her name but she was also a complete pleasure. I let her know how awesome Crystal was as well. By the end of my time with Crystal I was informed, extremely happy with my services and new equipment, and damn near made a friend. We were laughing by the end of the transaction, and I almost wished I had more problems!! She let me know about why my old bills went up , which was because I had signed up on a promo but was never told when it would end. She didn't want to screw me for my money, she wanted me to be AWARE of when , how, and why my bill will change in two years. Effing outstanding.

Do not ever get spectrum if you live in or by Novi Michigan. This is by far the most unreliable…read moreinternet to exist. I pay for the really good internet too, but multiple times a week theirs service outtages for any reason whatsoever. A little windy? Service outtage. A little rainy? Service outtage. Nice clear sunny day? Service outtage! It must be the infrastructure or something that they don't want to invest in. It must be cheaper to repair whatever the issue is every week than actually replacing, or moving it. As well, this company's representative ran my credit without my permission to offer me their (probably just as terrible) phone service. To add to this, after running my credit they automatically put me on some internet assistance program that temporarily made it cheaper, but he didn't tell me that he did that and acted like he was giving me a good deal until six months later my bill is fifty bucks higher than agreed. You would think during an age where everything relies on internet that they would figure this stuff out, but I have a feeling that it's just a cheap company that's selling garbage for a high profit. If you have the option to not give this company your business I suggest you go with someone else. The service interruptions are just way too frequent for said service to be considered "good".

PLEASE READ. If you live in or around Raleigh, don't fall for the guys and girls with tablets…read morecoming around. Or at least some guy named Brandon (?). He is a manager of some sort. We signed an agreement for bundled service at a set price that we were very happy with. Wow did the nightmares start after that. DO NOT TRUST what they have you sign. Ours turned out to be useless. He didn't run anything through correctly, ATT&T depts don't let you email what you signed, they just tell you what they can see on their end. We spent no less than 10 hours on the phone over 2 weeks with dept after dept in a bureaucratic mess. I felt bad for the call center people who tried very hard but are stuck with what they are allowed to do even when they try to fix it and understand the ridiculousness of what happened. They said it's an issue with these neighborhood sales. You are taking a bet that any of it will actually stick. The useless contract you sign doesn't seem to go beyond their tablets. They either have to enter the deals they promised you later or you will just get a zero discounted, way more than whatever company you gave up, crazy bill. And then another and another in a short time. I am looking clearly at exactly what we signed but no one can do anything about it. And they do not accept emails. Minimum 2 hours at a time on the phone. Almost every day. Told repeatedly it's being escalated. Only to start over with the next agent/higher dept. Never fixed. No accountability. Ghosted by the manager who only left us with a girl he was training's number. She (Areli) seemed sweet but stopped responding when I said the department I was talking to was asking for his full name and contact information so they could clear this up. He clearly told her not to give it. Left decades with Verizon for this absolute nightmare that we still can't get out of.

I left TMobile for this trash. As bad as it gets. I have been trying for four months to get my sign…read moreup offer register, and up and running. For four months I have been getting the runaround and it's one excuse after another. I have tried many different ways to reach customer service and all of them are just a pack of liars and this is not a Professional company. It's operates every bit a criminal enterprise

The need to be mindful of senior citizens accounts. My aunt had 3 phones under her account. One has…read morea warranty and they are giving me a di

I have all the 3 services with X infinity , Cable through the condo Association and cell phones and…read moreInternet by me First of all : all the advertising are scam and not true Second : is the only company can take away any cable TV Station without informing you , then when I call , I was told that I can get back only if I had to add another package that station has now , and I have to pay X infinity So I am paying $40 / month for service I can get free always and they want to pay another $12.99 to watch Chanel 402 in Naples Now it is most expensive services and has no premier change but Spanish and advertising stations It will s most fraud buisness for long time So I will drop all services and ask the condo Association which lol drop the cable as soon that contract is done