I went by the Vinton store last week with a fairly complicated request: closing the contract my…read morerecently deceased mother had with Verizon, but switching one of her phones, which I'd been using while helping take care of her, over to me with the number intact. Amy Keith helped me for a full 1 1/2 hours, the time it took to weave through the process, along with seeking out deals and discounts for me if I chose to replace the old V30 phone I was keeping. I'm very grateful for her help, support, and sympathy. Working with her was a great experience all in all.

If I could rate a zero I would certainly do that. For the life of me I cannot understand how…read moreVerizon promoted a "free" phone and then later, years later you find out when your wanting to cancel the "no contract" account they tell you you have to pay the "free" phone off in order to cancel the contract. You call the 1-800 number and can barely understand a word they are saying except the dollar amount. So then you call the actual store you got your "free, no contract" phone and the young girl was very much over talking me, which I thought was very rude, and then she made perfect sense of her rudeness interrupting by saying come into the store, I have people sitting at my desk. I will definitely be getting rid of this service as soon as possible and will spread the word everywhere when I do! To say I'm disappointed is a HUGE understatement!

We had a great experience with T mobile at Sams Club Roanoke Virginia…read more Julie was very patient, knowledgeable, and helpful through the entire process of setting up our new phones. I highly recommend T mobile at Sams Club roanoke Virginia.

I've been a loyal customer of Staples since its first Staples store opened in the Brighton section…read moreof Boston, Massachusetts in 1986. Today when I visited this Staples I was heartbroken to find the store in disarray. Even though their prices were reasonable, the shopping experience was not. While some merchandise was neatly organized, others were not. Aisles were blocked with half-unpacked crates, making shopping impossible. There were no sales associates on the floor to assist customers. The employee in the Copy and Print Center was working while holding a dog on a leash and was unable to answer basic questions regarding service. The floor in some areas was dirty and unkempt. The store appeared to be going a transition with Party City, but the current state of the retail space is unacceptable. I asked to talk with the manager, and he was called but never showed up. Because I have trusted Staples for nearly four decades, I feel it is important to bring this up in my review. Not only to forewarn customers about what they can expect here, but hoping that management in Staples' Corporate Office, in Framingham, Massachusetts, reads this review and takes immediate action to address, with the local management, the maintenance and staff professionalism at this location, and rectify this situation. I've been a loyal customer for years, and I hope all this can be resolved so I can keep shopping here and truly recommend this store to other future customers.

Purchased a laptop online delivered to the store. A few hours later I got an email saying the…read moreordered was cancelled and needed additional details. I called Customer Service and they told me it was cancelled due to my billing address and the shipping address being different. I confirmed yes because it's being shipped to YOUR OWN store. The lady told me the order was cancelled in error and I'd have to re-order it online again, which means the item wouldn't be delivered in the original time frame. On top of all of that I was informed it would take up to 7 days to get my money back. Never again. What a joke.