I am disappointed with this store. Although the lady was very nice when in the store, the customer service over the phone is horrible. I bought a new phone today and I had just called and had asked about my phone bill being extremely high, which it shouldn't have been (also traded in my phone but it did not take any money off even tho she said i got $200 off). When i was on the phone i had talked to a guy who then put me on hold for over an hour not to mention them just hanging up on me without any communication. This is ridiculous and needs to be fixed. Sharon was the lady i had visited today. read more

Verizon - Mobile Phones Near Me - Christiansburg, Virginia

Fantastic customer service....when they are up selling you a new phone. Very poor customer service if you have a question or need help with anything. My representative was SHARON MONTGOMERY. She was fantastic in helping me get a new phone. À la a commission based transaction. No response or even a text back when I had a question about my new phone. After seeing this review, SHARON got back to me. She apologized for the lack of communication. Then, she help me with my problem in the same professional manner in which she had initially done. My faith in humanity is restored. Lol Well done Sharon! Well done Verizon! read more

absolutely horrible customer service. clearly they do not care about a sell. spoke with someobe in regards to the site not working correctly - hoping I could do It through them. told me no. read more

Poorly staffed and not very well stocked. The limited staff is not very knowledgeable when it come to phone and accessories. I wanted to purchase a charger for my phone and they did not have it in stock. Parking here is cramped and very difficult. The Verizon store in the nearby New River Valley Mall is a much better option. read more

Rude Representative (a know it all) and he was not correct. I called Verizon directly to find out the information was not totally correct even though representative Matt Cruz interrupted me several times to say I was wrong and he knows how it works. He also proceeded to tell me of a low MPS score and insulted me on the phone. He should not be working in customer service he is rude and arrogant. I would never recommend this store due to his attitude of "know it all man" and you should never be rude to a customer, not what you are there for. You want a sale connect with a customer and let them speak and offer them options, do not be the know it all and preach. It is our money we are spending and his commission. No sale here ever again. I did use you for the last three phones but not again. You can thank Matt for this. read more