Do not come here. Do not come here... Don't come. There is absolutely no reason to not just go to the other actual Verizon store minutes away. read more

I placed an order for in store pickup; got the notification to come in and pick up my order by showing my ID. Upon arrival, Jeff firstly said he would need to cancel half my order and re-process it in store, which makes zero sense. Next, he asked for my account PIN and then told me it was incorrect. Verizon customer care verified the PIN was correct and then even changed it as an attempt to resolve the issue. Jeff continued to claim the PIN was incorrect and refused to release my owned items. I'm currently in the store on the phone with Verizon and Jeff just told the rep and myself that he hopes we will just give up and leave. His version of "doing everything he can" was calling one person one time. Customer service is obviously not a concern here. Verizon should reconsider allowing their name on this store. Update: after being mocked, talked over, ignored, and disrespected for three hours, I did eventually give up and leave. The more I think about the experience, the odder the entire experience seems. Why was there only one person working there? Why was the one person who was all alone unable to do his job? Why did everyone else he called completely dismiss the whole situation? Why did Jeff continually say to me "it's not my problem"? This place is shady as hell. Everyone else who came in the store while I was there proceeded to participate with Jeff in making ignorant and hurtful comments about my child and me. Meanwhile, he "took care of" all of them with random discounts out of nowhere, while continuing to ignore his actual job. The one exception was a woman who came in asking if he could take a look at her battery. With no additional questions of any kind, he said to her "only thing I can do is sell you the new phone." I do regret not speaking up to let her know that she was being lied to and manipulated into making a potentially unnecessary purchase. Besides, what's with this dude meeting every concern with "I can't do anything" or "nothing I can do but..." Customer service is a world of how CAN we figure this out...not refusal to put forth even the slightest effort. Needless to say, do business with these people at your own risk. read more

We ordered a phone that needed to be shipped. My Verizon account said the phone had been delivered to the store. We drove over 20 miles to this store. There was only one representative working and he had a customer. we waited for over 30 minutes before he acknowledged we were there. When he finally did acknowledge me, he told me he couldnt give me my phone because his manager was not there to log it in saying it was received. My account said it was received. Don't purchase your phone from this dealer!! read more

We are so happy that we have this particular Verizon Store so close to our house. It is hard to put into words the amazingly awesome service that we get from Matthew. His staff is great also, but Matthew is so engaged in serving us as his clients, that we would probably travel 100 miles just to work with him! He is super patient, so knowledgeable! And he never makes us feel like we have overstayed our welcome when we go through a more "needy" streak. Luckily, for Matthew, he always fixes things for us so well, we don't need to come back repeatedly. The Verizon Store in Township 5 is the main reason we have not switched to a different mobile carrier, even though there are others that are less expensive. What price can you put on GREAT & CARING CUSTOMER SERVICE!!! read more

In March of this year, I went to this store to upgrade my son's iPhone. I was told that his phone had a $250 trade in value but that I had to send the phone in to Apple myself. I was also told that if there was a discrepancy between what they gave me and the $250 I was quoted, then to come in and see them and they'd take care of it. Well I received a $68 credit from Apple and I went into the store no less than 5 times and also made several calls to the manager. Unfortunately my efforts were unsuccessful. I was told that this decision to fund the difference was with senior management and all my follow up calls proved fruitless. They simply stopped returning my calls. For a company of this size to ignore me for less than $200 is just bad business. If you choose to do business here, make sure you've crossed the t's and dotted the i's. I personally won't go back. Tim McDermott read more

Awful awful awful service. Went in first to get an error diagnosed. Two people helped me, neither of which appeared to know anything about phones or working with people. I explained it was having a charging error restarting when the phones battery dies, but it would usually be okay if I pulled the battery. One of the people helping me took off my case, pulled the battery, replaced it with the battery from her phone (which was a different size), realized it didn't fit, put mine back, and the phone started it's reboot. She put the case back on (over all of her many fingerprint smudges) and handed me my phone saying, "It's working now." Went in another time just to get a charger thinking it was a normal Verizon store (found out today that it's not). They sold me the charger for more than the price they quoted me (which they told me only after I asked while they were already on their way to the register), without tell me it would be more or why, and I got home only to find it was defective. Now I'm stuck making another trip. Each time I go in they ignore everything I say and just keep telling me to upgrade, even after I tell them I'm not interested. Getting my money back and never returning. read more

Worked for this company when it was TSS communications. Managers were more concerned about money than actually helping guests. Was made to lie to guests and 'pretend' to fix their phones just to make sales. Terrible. I quit in July of 2016, was told they withhold two months commission because of that for 6 months. Well its been 8 months, where is my almost $2,000 in commissions I made TSS! If i dont hear from someone soon I'm contacting a lawyer. read more

DO NOT BUY AN APPLE, IT'S JUNK!!!! I purchased an apple I 6 phone at Costco in Camillus on Feb 22, 2016. I wanted to buy the phone outright but, it costs you more than if you do a payment plan. So of course I am on a payment plan for two years. In June, my phone started to act up and didn't seem to be working right. I went to the Verizon store on Rt. 31 and they looked at my phone. My phone is under a one year warrantee. They agreed it was defective so they ordered a replacement phone to be delivered to my home. In return I had to send back the defective phone. Now the replacement phone is only under warranty until Feb. 2017 (8 months). About 4 weeks later the replacement phone I received was not working right. So, again I went to the Verizon store on Rt. 31. They told me it is a refurbished phone and was out of warranty and that there was nothing they could do. I told them, I bought the original phone in Feb. and it is still under warrantee. They still said no. One of the employees came up to me and said the he also had a problem with his I phone. He took right to the Apple Store not their store and the Apple Store replaced it with no problem. He suggested I do the same thing. I went to the Apple store, waited a long time only for the girl ask me if I did something to the phone and I said no that is a replacement from Verizon. She said she really felt bad but she couldn't help me because there are third party parts in the phone. If it had all apple parts they would of given me a new one no problem. So now I paid over $500.00 for a refurbished phone with third party parts. That's not right! The girl suggested I go to Verizon and tell them everything. She also handed me a number for Verizon incase I didn't get anywhere at the store. I did everything right and they should make it good, she said. My husband and I went to the Verizon store in the mall and explained everything. They agreed that this phone was defected too and they were willing to send me another refurbished one. Even though you buy a new phone, no matter what they always replace it with refurbished ones. At this point my husband and I were so mad that we went back to Costco's. I explained everything to them and I said they should take this phone back and give me a new one off the shelf. They said sorry but they could only help in the first 90 days. They suggested I call Verizon and demand to talk to a supervisor. I went home called Verizon and demanded to talk to a supervisor. I went through the the whole story all over again. This guy said he could not understand why the Apple Store said they were third party parts. He said, they send all their phone that need repair to them. There refurbished phones all come from Apple. OK, so all this tells me is that someone's passing the buck on the third party parts. Is it Apple or Verizon? He set up for me to receive another refurbished phone. I explained that I use my phone for my business and can't go without one. He waved the extra charge for overnight delivery. It was Sat., so hopefully I would see it on Monday. I received the refurbished phone from the mall on Monday and the overnight delivery one on Tues. Of course I only needed one so I sent back my defective phone and one refurbished phone. So now I have paid over $500 for a refurbished phone that I don't even know if it is all apple parts and its under warranty until Feb 2107 (7 months). Can they really do this? Is it fair that I pay that kind of money for a used phone? I think the people should know that if they buy a phone from Verizon to be careful cause they may be paying big bucks for a brand new phone but they may end up with a refurbished phone with third party parts for those big bucks! read more