Excellent shop, helped me with my phone problems. No hard sales just great advice. I will return…read moreevery time I need assistance. Dan

Buyer beware! This place will Rob you blind by quoting one price then charging another. Since when…read moreshould a simple copy of a DVD into 20 copies cost $164?! 2 hours of labor cost $114! What do they think they're doing? Working for the Government?

I have a 4 year old iPhone 7 that needed battery replacement. After looking at authorized service…read moreoptions, I called Phone Todd west. He had a battery, and nobody waiting ahead of me for service and was able to do the replacement quickly. It did take an extra 40 minutes to charge enough to do function checks, but for $40.00 bucks it was reasonable. After reading the other review, I had some reservations, so we'll see how long this new battery lasts. I can always go to the authorized service center in the future, but their rating was poor. It probably depends on the technician doing the work on repair and service quality. So far, very pleased with Phone Todd's work. If I get another year out of this battery, it will be worth it to do it again rather than get a new phone and I like the series 7 as it does everything I need.

The customer service here is unrivaled! The staff here go above and beyond to ensure that their…read morecustomers are taken care of. I was impressed at the honesty presented by the staff members who would rather me know the best options for my phone repair than to sell me an unnecessary service. I would recommend their service to my kids, grandparents, and anyone else I cherish.

. My app screen is gone. Cannot find it anywhere. Then a…read morereference area that is white but can see thru, in the background you can see the apps but blurry and nothing happens when you touch any of it. HELP

My son has an iPad that one of his twin sisters stepped on, cracked it bad. I checked around on…read moreinternet n found fix my cell, not only was it local it was cheapest and could be done next day. I took in to be fixed, and picked up on payday. Tablet looked brand new. Today WEEKS later the power button was not working, took back no questions asked was fixed at NO cost to me, hard to find places that stand behind their work but this place does. Amazing customer service, fast and great small town business. Thank you for saving my sanity 2x now...mom of 5 kids lol. Highly recommend!!!! Tiffany Jenner.

My experience at the Victra/Verizon store in Vincennes Indiana was excellent. The Catt family have…read moreran this store for many years and have always provide excellent service for my cell phone requirements. The new store layout looks great and hope the Catt's and Victra continue here for many more years. Steve Newell

Ordered and paid for my son's phone online. Arranged for express p/u. All I had to do was p/u the…read morephone and these jerks made us wait behind everyone who needed to begin new service in spite of being told when checking in through the Verizon app that we were next in line. They do not honor express p/u. They suck and I wouldn't waste my time at this store!

Horrible service since they were bought out. The sales team is rude and not helpful. They will do…read moreanything to avoid customer service. The bigger guy with the beard will not even get out of the chair while you are there. No one greets you like they used to and they act super annoyed to be at work. Had to call customer service to get anything taken care of. Pretty sad from the old days

This branch used to offer superb service. i have been a loyal at&t customer for years, all thanks…read moreto my mom. In the last month i went in here due to my galaxy note 5 acting up and usually if i have any problems, i can come in and be met with a friendly face and get the help i need without a hassle. Unfortunately i cant say that i received the superb service im used to receiving from this place or the help. my phone shut off and wouldnt turn back on, i was at walmart and figured oh its in the same plaza ill just pop in and get help from at&t and maybe see if there something that catches my fancy. i walk in to at&t and there are 3 employees. the boss lady messing with the computer and swiftly went to the "back room" not long aftet i came in. im then left with the other 2. 1 behind a computer obviously pretending to be so busy without a customer, but whatever. the other who "helped me" started making his way to me and gave me a half ass hi welcome to at&t be with you in a second as he was messing with aomething on the ipad, i waited a couple awlward minutes til he was finally ready to help me. i informed the at&t personnel what my phone dilemma was and he "tried" to do a hard rest and failed told me since your phone is pretty old its probably time for a new one. a.k.a i cant help you but you can buy a new one and ill help you. i had to either claim through insurance or get a new phone. im pretty tech savvy and i felt like i was being bullshitted so i left. i went to verizon to see my friend who is a samsung rep and asked for his help....you guessed it he got the phone back on and an explanation of why it turned of and i had to get a hard reset done. Needless to say, my days with at&t are numbered. Sad because i loved having at&t but if thats the type of people you employ to "help".No thank you i will get my services elsewhere.

Literally the worst cell phone store of all time, they are open when they feel like it- the…read moreemployees are useless and beyond unintelligent. They are lazy, rude, and beyond disrespectful. All the money I spend and they couldn't bother to be open on a Monday or Tuesday without so much as a sign! In fact there sign said they'd return at noon!! An embarrassment to AT&T and as the first exposure our county has had to this company, everyone is turned off to at&t, good luck getting anyone to switch from Verizon to at&t when this store is your representative. I'd rather drive an hour to Terre Haute, Indiana then drive 5 minutes to this joke of a location.

I've been sitting in parking lot for 20 minutes when they said they would return at 4:30 i've been…read morehere 3 times i have to be at work i'm very mad it's kind of bull crap. my phone is from their store and it's glitching out

We stopped in yesterday to look at washer dryer sets for our daughter. Tiffany helped us out. She…read morehad the best customer service and got us in/out within a short amount of time. Thank you so much Tiffany for your help!

AVOID BEST BUY FOR ANY DELIVERY/INSTALL PURCHASE If I could…read moregive zero stars, I would. Best Buy has completely outsourced appliance delivery and installation to a third party called Install Inc., and the result is an absolute disaster. We scheduled a dishwasher delivery and install for Monday, July 6th, with an 8:45am-11:45am window. NO ONE EVER SHOWED UP. NO CALL. NO TEXT. NOTHING. When we contacted Best Buy afterward, the phone rep could not get in touch with anyone at Install Inc. despite numerous attempts. I asked to escalate and was promised a callback with a new delivery time. THAT CALLBACK NEVER CAME -- FROM ANYONE AT BEST BUY. We called back hours later. Same result -- still no contact with Install Inc. The rep gave us a "super secret" direct number to try ourselves. After 45 MINUTES ON HOLD, I finally reached someone -- who HUNG UP ON ME FIVE MINUTES IN, presumably because they had no answers to give. Back to Best Buy we went, only to be told the best they could do was reschedule TWO WEEKS OUT. TWO WEEKS! We had already waited over 10 DAYS for an appointment no one honored, and instead of being prioritized, we were PUT BACK AT THE END OF THE LINE. To add insult to injury, THERE IS NO WAY TO EVER REACH ANYONE AT THE ACTUAL STORE BY PHONE -- your only option is to physically walk in. We did. The manager was sympathetic and admitted this has been an ONGOING, KNOWN issue with Install Inc., one they claim to have flagged to "leadership" repeatedly. Yet nothing has changed. In the end, we hired someone through Thumbtack to pick up, deliver, and install the dishwasher ourselves -- at a HIGHER COST than the $180 Best Buy was charging. We requested a $120 CREDIT to cover the difference, plus compensation for the enormous waste of time and frustration. WE ARE STILL WAITING! BOTTOM LINE: DO YOURSELF A BIG FAVOR -- DO NOT BUY ANYTHING FROM BEST BUY THAT NEEDS A DELIVERY/INSTALL. This is NOT THE GEEK SQUAD you remember -- it's a broken, outsourced system with ZERO ACCOUNTABILITY. Buy elsewhere and save yourself the headache.

I presented for services after lunch on 111720 and was waited on as soon as I walked in the door…read more Jamy was the rep who waited on me. She was professional, friendly, and patient. She removed a SIM card from an iPhone and answered multiple questions from me. I am a longtime customer of AT&T and could not be more satisfied with the service - locally and online.

JOE was extremely helpful in aiding us when traveling through the state. One of our phones died,…read moreand he was able to locate and insert a SIM card for our phone. This was right before the store closed, and he fixed the phone in a matter of minutes. He was calm, professional, and friendly, and we really appreciated meeting him. Thank you, Joe!

This business provides false information to customers as well as they broke my sons console worse…read morethan it was

I signed up for the Asurion Home + through the shop here in Evansville. It provides coverage of…read morebasically all your home electronics and doesn't require you to register or save receipts. The kids are always breaking game controllers or iPad screens, etc. Little did I know that my MacBook Pro would go out on me.... They replaced the logic board and put in a new battery. It took about 3 weeks in total after I dropped off at the shop and it was shipped back to my home. The plan also includes other services like at home tech installation and computer tune up or virus removal. Highly recommend!