Horrible service since they were bought out. The sales team is rude and not helpful. They will do…read moreanything to avoid customer service. The bigger guy with the beard will not even get out of the chair while you are there. No one greets you like they used to and they act super annoyed to be at work. Had to call customer service to get anything taken care of. Pretty sad from the old days

This branch used to offer superb service. i have been a loyal at&t customer for years, all thanks…read moreto my mom. In the last month i went in here due to my galaxy note 5 acting up and usually if i have any problems, i can come in and be met with a friendly face and get the help i need without a hassle. Unfortunately i cant say that i received the superb service im used to receiving from this place or the help. my phone shut off and wouldnt turn back on, i was at walmart and figured oh its in the same plaza ill just pop in and get help from at&t and maybe see if there something that catches my fancy. i walk in to at&t and there are 3 employees. the boss lady messing with the computer and swiftly went to the "back room" not long aftet i came in. im then left with the other 2. 1 behind a computer obviously pretending to be so busy without a customer, but whatever. the other who "helped me" started making his way to me and gave me a half ass hi welcome to at&t be with you in a second as he was messing with aomething on the ipad, i waited a couple awlward minutes til he was finally ready to help me. i informed the at&t personnel what my phone dilemma was and he "tried" to do a hard rest and failed told me since your phone is pretty old its probably time for a new one. a.k.a i cant help you but you can buy a new one and ill help you. i had to either claim through insurance or get a new phone. im pretty tech savvy and i felt like i was being bullshitted so i left. i went to verizon to see my friend who is a samsung rep and asked for his help....you guessed it he got the phone back on and an explanation of why it turned of and i had to get a hard reset done. Needless to say, my days with at&t are numbered. Sad because i loved having at&t but if thats the type of people you employ to "help".No thank you i will get my services elsewhere.

The sales rep knew I did not want another line attached to my account and she tricked me into…read moreadding one. I just wanted to buy a Apple Watch with out another line and she gave me one anyway. I returned the watch I had to pay a $75 restocking fee. I even went back and sat there for an hour while they unattached the watch from my Apple ID. Which should have been done when I returned it. When I received my bill there was a $299 fee a buy out charge for the watch that they failed to file the return paperwork on. I won't go back there and I strongly suggest you go to a different Verizon store. They don't seem to be very knowledgeable about returns or anything else!!

My son has an iPad that one of his twin sisters stepped on, cracked it bad. I checked around on…read moreinternet n found fix my cell, not only was it local it was cheapest and could be done next day. I took in to be fixed, and picked up on payday. Tablet looked brand new. Today WEEKS later the power button was not working, took back no questions asked was fixed at NO cost to me, hard to find places that stand behind their work but this place does. Amazing customer service, fast and great small town business. Thank you for saving my sanity 2x now...mom of 5 kids lol. Highly recommend!!!! Tiffany Jenner.

. My app screen is gone. Cannot find it anywhere. Then a…read morereference area that is white but can see thru, in the background you can see the apps but blurry and nothing happens when you touch any of it. HELP

Excellent shop, helped me with my phone problems. No hard sales just great advice. I will return…read moreevery time I need assistance. Dan

Buyer beware! This place will Rob you blind by quoting one price then charging another. Since when…read moreshould a simple copy of a DVD into 20 copies cost $164?! 2 hours of labor cost $114! What do they think they're doing? Working for the Government?

I want to thank Sarah so much. She couldn't have been more helpful. I am helping my brother with…read morehis finances as he has health problems. To make a long story short, Sarah was able to help me get his account changed so I am better able to help him. I had been online trying to get things set but with the automated system, I was, after a lot of effort, able to only get his bill paid. I will now have a much easier time helping him. Thank you, Sarah.

My sim card wasn't working in my iPhone 13 and I was about to go on a 7 hour trip. I really needed…read moremy sim to work so I could use my maps app. We got to store about 10 min before closing and thankfully Aaron was super helpful and stayed overtime to get me a new sim and wouldn't leave until it activated after 3 tries. He was a lifesaver. THANKS AARON!

Charged us for new box and packing then shipped our items with a used Amazon box and 3 types of…read morepreviously used paper and bubble wrap. Loosely packed so box collapsed and arrived in poor condition.

worst packing job I have ever seen used a box twice as big as it should be, charge for used packing…read morematerials and box and charge a way to much to ship. If I charged that much i could live on packing 3 boxes a day.