Wow wow wow! Probably the best customer service I have ever…read moreencountered. Milt told me right from the beginning that his service was not the cheapest I could find for what I was looking for. He then proceeded to give me a lot of advice on what I needed to look for and how NOT the be taken advantage of when dealing with other internet providers. Thank you so much!!

Highly recommend Atlantic Nexus!!! If you're looking for an internet service provider where you…read moreget amazing customer service, then you've found them. I've been on the phone with Milt, the owner, and Liz...at 10pm because they were trying to help me troubleshoot a WiFi issue with my router. Milt could have waited until the next day to call me back but wanted to ensure I was up and running. He'll tell you what you need, why, and make sure you don't pay too much. Give them a call...you'll be really glad you did.

Did a very good job. Good follow up and very attentive. They definitely knew what they were doing…read moreand took all the steps necessary to get the job done. Will use again!

Switched to Solutiant after several years of poor service from several other providers. 1st time I…read morehave been told a project was going to be "Seamless" and it actually was!! Very professional before, during, & after the install.

Billie disappeared and offers no support. her company kept charging me every month but access to tv…read morehad stopped and there was no support. non of this is my fault. Billie would not answer the phone nor emails nor texts. I don't know if she sold the company or had a stroke or died or what. she had been very personal and if high moral values but it all disappeared I had to have my bank block the monthly charges since I have received no access to tv for several months. if Billie turned the company over to someone they just take the money and offer no access and state Thankyou for your payment. Wierd it dishonest???

They have been exceptional....where I live it's hard to get any type of internet that can push what…read moreI can use....Billie and her crew have went over and above helping find the best router/modem to get me what I needed....I can never be grateful enough for her time and effort to meet me several times to get it right ...5 stars for S&B Hometown Entertainment Robie Haney

I was promised internet service for $75/month using my own modem and router, which I made clear…read morefrom the beginning. Despite that, WOW! sent me their equipment anyway and started charging me for it. On top of that, they added a $5 "Service Protection Plan" I never agreed to or was even told about -- and then charged me an additional $10 self-activation fee even though I installed everything myself. When I called to fix the charges, I had to repeatedly tell them to remove things I never asked for. The bill came out to $95, not the $75 I agreed to, and nothing was properly explained upfront. This feels deceptive and dishonest. Be careful -- WOW! adds extra fees without clear consent and makes it difficult to get straightforward service. I do not recommend them to anyone.

I have been a WOW customer for about 10 years, yes early on I had many issues and was considering…read moreanother services. Within the last 2 years their service has improved with only slight interruptions.

Courtney knocked it out of the park on this Starlink installation. He showed up in the time window,…read morelistened to what I wanted done, and nailed the installation with practiced speed and proficiency. Having gone to another installer who had a lower price and was disappointed, Courtney pulled it all together in perfect fashion, and made it work. use this company and you won't be disappointed.

On time (actually early) installation. Over and ABOVE service. Excellent explanation and review of…read moreDish features. Can't say enough good things about the experience.

Michael Acevedo is an independent contractor that provide services for kinetic by windstream. If…read moreyou're lucky enough to get him to your place, you will not be disappointed.He provides such over the top service with integrity and professionalism. He did not leave until the job was done right. And even redid, some work from a prior tech, which I really appreciated. Long after the ticket had been closed out, he came back to make some final adjustments on his own. And I can't thank him enough for going above and beyond.

The service was spotty at first. After many calls and service calls, they got it straightened out…read more I cancelled on 5/5 2026. They have continued to bill me. I called 2 weeks about this and was told to wait for the final bill. Today I was billed again! Plus 15 dollars. Now I try to call and their system recognizes my phone number, tells my the account is closed and hangs up on me. I can get no where trying to ask a question. My advice, GO STARLINK!!!!!

I would not recommend a dam thing out Monroe ga utilities the Monopoly the entire need to be taken…read moreto court and force a break up allow competition to come in and give us better options than the crap that they shut down our throat. Internet been out since the 12th of August 2023 it is Monday and these motherfuckers expect someone to pay full price in the bill they must be nuts federal courts need to break this crap up

Inconsistent speeds, insanely high ping latency, lowest of the low end hardware, rude customer…read moreservice, poorly trained technicians, high prices, what else... Pros: I can sometimes do google searches. Cons: Inconsistent speeds - Let's start here, the best speeds I've ever seen were about .8mb/s. But it usually stays around .4mb/s with frequent drops into the 50kb/s area. Ping - ... I don't even know what to say here. Consistent 1000ms+ ping latency. Just baffling. Hardware - Belkin, bare bones, single band, 2.4ghz 802.11b router. Are these guys actually serious or are they joking... Its 2015, an 802.11n dual band router is like 50 bucks. Not to mention you pay Monroe utilities $2.00/month to rent this paperweight. Customer Service - Incredibly long wait times blended with transfer after transfer to different departments that can't even help you, makes for one stressful phone call. Or two... Or seven. Technicians - Give a raccoon a butter knife and it could do a better job. After explicitly explaining the rooms I wanted and did not want my internet run to, the technician decided not only to wire every bedroom in the house (staying 2 hours later than he had to) but in two of the rooms he drilled a good 1/4" hole straight through my carpet and floor into the crawlspace below. I really hope he just forgot his V8 that morning and that's not his normal work. Price - The lowest plan of 1mb/256kb is $21.99/ month plus the $2.00 rental fee of the router. The highest plan is $100/ month for 50mb/3mb. I'm currently paying for the second highest package of 25mb/2mb for $70/ month. I've never seen the speed above .8mb. To conclude, this service is not even worth the energy my body had to metabolize so I could type this. Now before you start defending them saying "but what if there's nothing wrong on their end? What troubleshooting have you done to fix it?" Short answer, a lot. My lan rig has an Asus PCE-AC66 card that pulls 120mb+ from Comcast at my brothers place, I've replaced the router with an older nighthawk x6 I had, completely configured it per Monroe utilities instructions, the modem has also been replaced by a Motorola Surfboard that was collecting dust. I have tried changing my DNS to openDNS and googleDNS to no avail. I have called countless times and have even had the situation escalated without success. Such absurd ping results, slow and inconsistent speeds, and appalling customer service probably makes this the worst expedience I've ever had with an ISP. And I used to have Windstream. I really try to stay positive when writing about poor experiences with companies but that was not the case with Monroe Utilities. I was so angry and frustrated with the whole ordeal I simply could not find anything pleasant about paying these people for their "service".