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    Verizon Authorized Retailer, TCC

    3.0 (2 reviews)
    Open 10:00 am - 8:00 pm

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    Verizon

    Verizon

    (8 reviews)

    $$$

    May wife and I switched carriers and got new phones at this location. We changed my line over on…read moreline and when we went to pick it up decided to change both lines over. The whole process was quick and painless at the store. My phone worked immediately as we were driving home. We took her SUV because of the distance (my truck gets 1/3 the mileage) so I got to check my new iPhone first. Everything was 5/5 with it. When we got home her phone didn't work. We called Verizon customer care and for some reason my phone was set to activate immediately and her phone was set to activate the next day at 11:30am. We were told it was set up that way in the store? They sent a QR code to my email and her phone worked inside of 5 minutes. The 4* is because of 5* phone customer service and 3* store service. Looking back we should have just had them activate both phones and set them up in store.

    Overall the customer service here is good. Some of the employees have change, however no major…read morecomplaints. Some of the employees that I have worked with here before I did not see in my last two visits which is ashame because this store would have received a 5. Never had a problem getting the phone or accessory that I wanted in hand before leaving. When you enter the store you are queued in a line to wait your turn, which I like since there is no fighting who arrived first. You are able to pay your bill at this location. Parking is easy as its next to Olive Garden and Panera Bread.

    Breezeline

    Breezeline

    (15 reviews)

    I have been with this company since building my house in 1990. they have changed names many times,…read morebut it still from the same place. Now it is Breezeline. I have had an issue with my TV reception since a tree fell on the wires across from my home. PP&L cut the tree and the wires went almost up to where there were before. My TV reception, on all 3 boxes, went out immediately . When the wire was lifted I got partial reception. Internet, and phone never went out, but I could only get certain channels in HD. This exact same thing happened several years ago when it was still Metrocast. The tree that fell on the wires was almost in the same place. My TV went out until they cut the tree and the wires went up. Same problem on 3 TV'S. As with this situation, they kept sending " ALLEGED TECHS" out and kept telling me I had to get new boxes (TiVO) to get better reception. I went for their blabber, and still no remedy. It took 4 months for them to send a bucket truck, and inspect the wires that went down. They linemen told me one of the connectors was loosened, after which everything was fine. That is until this episode. Now the " ALLEGED TECH" tells me that the old TiVO boxes are the problem, and I need to upgrade. I am no t a moron. All 3 boxes wouldn't go bad all at once, and only when the tree came down. He told me they won't send a bucket truck out to inspect the on the pole as long as I have internet and phone. What is this? A Meatloaf song ? "2 OUT OF 3 AIN'T BAD". I have called customer service . What a joke that is. I am thinking on pressing 2 for Spanish. I had 2 years of Spanish so maybe I will pick up a few words, because I sure as hell can't understand "ALEX" or "Richard" A.K.A. HOP SING. On one call I asked to be sent to the loyalty dept. I was put on hold and listened to "BLUE BLUE" FOR 2 1/2 HOURS. I made it to a 7 minute wait time. The next thing I heard was " You Wait Time Is 24 Minutes. Version just strung fiber in front of my house. That is my next move. Loyalty means nothing to these people. They really SUCK ! 36 years and this is what you get. Lets not forget the ridiculous amount of money for this lousy service also. Anyone ever notice all their advertisements showing people and families smiling, and laughing. That was after they sent their equipment back to Breezeline. John M.

    The incompetence of this company has caused me irreparable financial and personal hardship…read more The company supervisor placed me on a "hold" list advising it would be 2 days for a call-back (never happened) because of the high volume of complaints logged to Breezeline stating they have 4,000 complaints to answer in order. To a point, I had to engage in a conference call with Breezeline and a corporate IT professional, which I hired, to explain to BREEZELINE on the solution to repair a problem situation on their end.

    Verizon Authorized Retailer, TCC - mobilephones - Updated July 2026

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