As part of a package of wireless plans and new phones, all of which was were convoluted and…read morecomplex, we were promised a home wireless router capable of achieving speeds of 400mbps or greater, exceeding or current ISP. We were told we would receive the device at no cost, but with a monthly fee. We never received the device and learned later that it was never ordered. When the device was ordered, we had to pay $250, in addition to the monthly fee. However, we were told the device would NOT match the promised internet speeds, and in fact, no such device exists at this time. When challenged on this, the manager explained the sales associate who made the promise was new, but no additional methods of resolving the error were offered. We also had to pay for duplicate services, incurring more costs, since the router was not ordered in a timely manner. I believe the business uses deceptive business practices to offer one thing, while providing another, hiding everything behind complex and convoluted billing statements and unwritten service offers. Not sure why my location is listing as SanFrancisco. I'm an Athens local.

From the owner: AT&T, serving over 81 million wireless customersread more

It would be more efficient to put your wallet in a wood chipper. You'd still be out some money but…read morehave the rest of your day not spent in abject frustration waiting for them to come up with another mandantory fee. As bad as the store experience is their customer servce by phone. On Monday they told me I'd see a refund in 2 days. Here it is on Friday and no refund to my bank account. I'm really torn on calling them again as the last two calls required 45 minutes each of navigating voice mail hell and endless hold music.

BEWARE!!! The employees swindled me into upgrading my phone by saying I wouldn't have to pay…read moreanything out of pocket, promising me a $25 monthly credit on my bill, and also a $200 credit to trade in my current phone. They didn't have the note 5 phone I wanted in stock and ordered it for me- but, the "nothing out of pocket" I was told, quickly turned into paying $50 in tax on the phone -- out of pocket. I paid that, because they still promised me the $200 credit and said I could use it on accessories and a screen protector. When I came to pick up the new phone, they made me sign a new contract, and then told me they COULDN'T give me the $200 credit because they made a mistake and it wasn't valid on the phone they ordered for me. --Which I only had them order in the first place because they promised me nothing out of pocket, a monthly credit on my bill, and the $200 trade in credit... Not to mention, before I agreed to the upgrade, they said my bill would only go up $0.49/month. After I agreed, they forgot to mention that insurance would make the bill go up $11.49/month. -- And, if the monthly credit they promised to get me to agree to an upgrade wasn't valid on the phone, my bill would have gone up $36.49/month. The plan sounded great, at first, but there were a whole lot of "oops-es", "mistakes", and promises that couldn't be kept. They even gave ME an attitude when I asked how long it would take to re-activate my old phone, and told me I could go home and finish re-activating it myself." -- Sheesh. They refused to honor the credit, even though three employees explained how I could use it --to get me to order the new phone. They scammed me. --Total bait and switch.-- I was able to get a refund for the taxes, but still have my old phone. The customer service here is a joke. If you still go, be prepared to spend a lot more money than what they tell you an upgrade will cost, or to go through a lot of stress and hassle to wind up with the same phone you walked in with!

Associate Sales Manager Dalton was extremely helpful in problem-solving for me as well as advising…read morehis associates on other challenging phone and phone plan issues for other customers. The shop is just inside the door of the East State Street Mall which has frankly seen better days. But there is plenty of parking, accessible access to the mall and the store. Dalton made suggestions that lowered my bill while solving my hardware problem. He gave options rather than telling me what to do and he worked efficiently in solving the problem. I came during a rush so did have to wait to be seen, but it cleared out later in the visit. They said Mondays and Saturdays are actually less busy typically.

From the owner: Visit the T-Mobile store in Athens and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 1002 E State Street Suite 17 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I've never been inside the Athens, OH T-Mobile store…read more T-Mobile's quality of service (data & telephone) in Athens & the OU campus is excellent. 5G is strong on campus.

Bunch of scammers. Lied to me about having service at my house, lied to me about rebates, lied to…read moreme about trade in money...now I'm stuck with internet that won't even let me make a call. I spend my Saturday mornings on the phone with someone who doesn't speak English because they can't help you in the store, even they are the ones who lied to my face. I have been trying to switch to another phone carrier for months but can't BC they are promising 400 in rebates that never arrive; just like the trade 800 bucks never happened... I literally have to drive 5 miles from to make a call and they are ZERO help at the store. SCAMMER A** T-MOBILE

Abraham is humble and helpful! Replaced batteries in three iPhones and one charging port. Great…read morework for a great price. Highly recommend!

Great customer service and very good prices You will find…read moreeverything you need here Highly recommended!

I've been told by Ryan that Fixaphone has a new owner and staff since my visit to the store when I…read morewas accused of shoplifting a phone case. It sounds like Ryan runs a tight ship with excellent employees. I will give Ryan and Fixaphone another chance.

I have been trying to go to the Fixaphone for several days. Every single day I get there they are…read morealways closed atleast 20 minutes early. I get so frustrated when they do this since I can only go at a specific time, and that's later in the day. Also I read plenty of other reviews that say this place is absolutely terrible. So DO NOT go here since they go against their hours and close early. Absolutely not. Find somewhere else. They don't care about their customers time. I will be repairing my iPhone myself.